If I could give zero stars I would. Ben was hired for my daughters Quince. I didn't want to have to…read moreworry about anything on this special day. In Aug of 2017 I hired LUXE for my event the in July 2018. Below are a few of the issues * Ben said he had other events at this venue, so he would take care of the bartending, no issues. 3 days before the event he told me he couldn't get the license for the event to bartend. He thought he could get by without having the proper ABC license at a city community center? Really? We had to scramble and purchase the alcohol ourselves and then hire a separate bartender. The plan was to have a closed bar. So this caused a lot of issues and additions cost. *Ben was paid an extra fee for "special linens" for the cake,m gift and coffee tables. These were supposed to be above and beyond standard to make it look really nice. What I got instead was cheap white polyester linens. *Ben was also paid extra for a backdrop for the cake and main court table. He didn't supply the backdrop for the cake table at all, and the one he used for the main table looked awful. Bars and other items laying in the back showed up in all of our pictures, ruining them! * After going thru the venue details, Ben said he only needed an hour to prep everything before the start of the event. He then stated if he could get an extra 15 minutes it would help him out. So I paid for an extra 30 minutes to the hall. My event started at 5pm. Now after 6pm he still wasn't done setting up. It took him 2.5 hours to finish setting up. Family and friends starting helping putting linens, center pieces, and plates on the tables to help out. This was quite embarrassing. * After the event was over we had a few hours to get the facility cleaned up. If it was not done in time, I would lose my deposit. Of course this was no skin off of his back. I had to stay and have family and friends assist with the clean up otherwise this company never would have been done in time and I would be out even more money. * Some of my guest also commented that while he was setting up he was helping himself to alcohol! Very unprofessional. * When I spoke to Ben about these issues and let him know I felt I was entitled to some sort of a refund for all of these issues, as others have mentioned her became very defensive and refused and said sue me. He told me I was very ungrateful and was down right rude. He is definitely very unorganized and very unprofessional. Do not risk your precious event and day with this company, you will definitely regret it.

My fiance found Ben at a bridal show and was so surprised by his package options, we were certain…read morethat it was too good to be true. We decided to use his services for an intimate engagement party and we now have him booked for the big day. He was very polite and punctual. He discussed all matters with us prior to and he came through on all of his promises. He was very patient with our guests and held his crew to the same standard he held himself. I never once had to ask him get something done because he was always one step ahead. Looking forward to working with him again.

Had my wedding this past weekend. We couldn't have asked for better service. Great music, great…read morevibes, great overall experience . My wedding was definitely better because of their vibe and personalities and everything.

Angie and Ray are a staple of the wedding community. I've had the pleasure of working many events…read morewith them. They are true professionals. Ray knows how to get a party started and Angie knows how to execute it!

Kyle was so pleasant to deal with. He was so accommodating and he has the best prices & quality…read morearound. I highly recommend this company

Kyle was prompt and able to deliver on short notice. Affordable prices compared to others in the…read morearea. Plus pickup and delivery was smooth and hassle free. 10/10 recommend Nice events for party rentals.

We had their ADORABLE trailer photo booth at our recent wedding in Mt. Baldy and it was fantastic!…read moreKaitlyn made sure our guests were having a great time, designed a beautiful logo for the prints, and exceeded our expectations. Many of our guests commented on how fun the props were and how perfect the vintage trailer was! We are so happy we had the Hook Up Events at our wedding - I highly recommend!

I gotta say we were so lucky to have found The Hook-Up events, they were AMAZING! My Husband and I…read moreused them for our wedding in Palm Springs and they accommodated and made the trip all that way, and boy was it worth it! Kaitlyn was so nice and easy to talk to. They gave us exactly what we wanted and exceeded our expectations! Our wedding guest loved them as well such friendly people. Would definitely recommend to anyone and all my friends! Thanks again for helping make out special day even MORE special!

We recently had our wedding reception in the Victorian room. It was absolutely perfect for…read moreeverything we needed. James was very easy to communicate with and even let us set up a day early with plenty of time. I would highly recommend using this venue for any large event.

PART 1 We rented…read morethe Manor Room for my daughter's wedding because we were on a budget, and their pricing seemed affordable. They also gave us the impression that they were willing to work with us financially. From the beginning, one of the biggest issues we experienced was that the information we were given repeatedly changed throughout the planning process. We made a point to ask questions and clarify details before making decisions because we wanted to avoid surprises. We relied on the information we were given, only to later be told something different. Ava was assigned as our point of contact. Unfortunately, we found ourselves repeatedly having to clarify details, only for the answers to change later. We chose to rent the venue without catering but hired their bartender service because Ava specifically told us that everything for the bar would be provided and that we only needed to bring the alcohol and mixed drinks. Based on that information, we booked their bartender. During our final consultation one month before the wedding, we were then told that we would actually need to provide virtually everything ourselves, including bar tools, supplies, garnishes, and possibly even ice because they weren't sure whether their ice machine would be working. Since this was completely different from what we had originally been told, we canceled their bartender and hired an outside bartending service that supplied everything we needed. This resulted in an unexpected additional expense. When I requested a credit for the bartender we were no longer using because the information had changed, I was told no because we had supposedly received "special pricing" to fit our budget. During that same consultation, we added the plates, goblets, and silverware package. Ava showed us samples of the linens, runners, and dinner napkins for us to choose from. Since they didn't have the runner color we wanted, we purchased our own runners and only used their tablecloth overlays. Later, when I followed up, I was told the dinner napkins were not actually included but that they would "throw them in" at no charge. This was confusing because we had already been asked to select the napkins during our consultation. Once again, the information we were given changed after decisions had already been made. We also requested an additional hour for setup, which cost another $60. Considering we received no credit for canceling the bartender we were no longer using because the information had changed, every additional charge became increasingly frustrating. On the day of the wedding, we arrived at 3:00 p.m. to begin unloading and decorating and immediately noticed the sweetheart table had already been set up even though it was visibly warped in the middle. Ava was unavailable that day, so I contacted James, whom I had originally communicated with. The staff replaced the table, but it was disappointing that it had been placed in the venue knowing it was damaged. Unfortunately, that was only the beginning. We soon discovered water leaking from the men's restroom area and water coming up through the venue's laminate flooring. While setting up behind the buffet, we lifted a black floor mat and found numerous paper towels underneath that were completely soaked. We also noticed water seeping up through the middle of the dance floor. When we reported this to the office staff, we were told it "might have been from the ice machine the night before" and that they had only noticed it that day. This explanation raised several concerns. If there had been an event the previous evening, wouldn't the cleanup staff have noticed the leak? If they knew about it that morning, why wasn't it repaired before our event? Why were soaked paper towels already hidden underneath the mat if this had only just been discovered? Based on what we observed, it was difficult to believe this was a problem they had just become aware of. We expressed our concerns because the wet floor posed a serious slipping hazard for our guests. Rather than acknowledging those concerns or discussing a reasonable solution, we were told we had only two options approximately 30 minutes before our ceremony was scheduled to begin: Reschedule the wedding so they could fix the problem, or Allow them to place wet floor signs throughout the venue while staff continuously dried the floor. The office staff also repeatedly referenced the Force Majeure clause in the contract as though it relieved them of responsibility. However, their own contract states that Force Majeure applies to situations such as natural disasters, fires, government restrictions, labor disputes, civil unrest, or other events beyond their reasonable control.

I hired Jess for my baby shower and she absolutely exceeded every expectation. From the moment she…read morearrived, she brought an energy that was both fun and professional. Her setup was sleek, classy, and fit the theme of my event perfectly. She created a custom mocktail and cocktail menu just for us, and every single drink was a hit -- beautifully presented, delicious, and perfectly balanced. Guests couldn't stop raving about her! Jess was warm, engaging, and kept the drinks flowing with a smile the entire time. She even thought of the little details, like garnishes and drink signage, which really elevated the experience. And her assistant was cute too! BONUS It's not often you find someone who's equally skilled, reliable, and a total joy to work with -- Jess is all that and more. I will definitely be booking her again for future events. 10/10 recommend! Book now!

Excellent customer service. Any and every question I asked was answered in a timely manner. I would…read morehighly recommend booking with them for your next event!

This place was so beautiful!! We recently came here for a wedding for our friends. The garden was…read morejust gorgeous! So many trees, plants, flowers. It looked so dreamy with the string lights too! They had valet included in the venue for parking. Gerhard, the owner, was incredibly kind, as you can see in our selfie also had the pleasure of meeting Oskar, the VERY GOOD dog. Everyone at the venue was so nice and friendly. The wedding was spectacular.

I was nervous at first, but the staff at The Miller Gardens was great. Gerhard Made sure i was…read morenever stressed even on the day before he found a resolution. When I had a few issues with some the vendors we booked through Miller Gardens he made sure to hear me out and let me know he was sorry. Our wedding was perfect dreamy and whimsical. He works with the best wedding coordinator and bar service and bakery ever! We onky had one issue that was our DJ we filled him and he apologized on his behalf for the Djs behavior and messing up some.minor details. But it disnt over shine that pur guests had fun and everything was beautiful. Thanks Miller Gardens team amd Gerhard.

Our cousin was having her wedding reception here and boy was I impressed! The facility was clean…read moreand big! Food was great, bathrooms were clean and service (except one woman) was great! Highly recommend for an event!

Our friend had her retirement party here. The event was great. Everything was well suited. The…read morespace was ample. There was room for a dance floor. The bar area was well kept. Great space to have an event. Since I didn't plan the event I can't say anything about cost, but it was well suited for the event.