Ryan (and now Matt also) always professional and reliable. I have been with Ryan for 20 years now. He has repaired and maintained the AC and all refrigerators at my restaurant. As the hands on owner, he gets it done correctly each time without all of the callbacks and drama of other services that send out inexperienced people and you hope they know what they are doing. Highly recommend. Bob at DC Pizza read more

Love this company! Ryan is an amazing person. Honest. Genuine. Knowledgeable. He shared an honest air duct cleaning company to me only because he saw them do the work (T & D Air Duct Cleaning | https://www.tdducts.com). Support the honest companies. We need more of them. Mastercraft Mechanical Services goes above and beyond for their customers. Quick replies. On time. Worth the quality service. I recommend them to everyone. Thank you, Ryan and team! read more

We have had a wonderful experience using Ryan and his team at Mastercraft. We are a management company (Squire Property Management) and send all of our HVAC issues our tenants have to Mastercraft. They always go out urgently, and take full care of the issue, always sending us an email with photos and a clear description of what the issue was, how it was taken care of, and any other pertinent details. Lacia is also great to communicate with. We are glad we found them! read more

Sure, you could call the guy down the street who's "good with tools," but you'll eventually need to call someone to fix what that guy fixed. Or you could call Ryan from MasterCraft first and have your issue fixed... right... the first time. Why am I a fan? Let me mop up the sweat from two months of a hot home and tell you. We had a competitor come to fix our AC unit that had been running, but not cooling. And since it was the end of June it needed to be done right away. I mean 88 degrees is what June is supposed to feel like, just not inside! The other company came THREE times to fix, reset, clean, adjust, retighten, fill, calibrate, readjust, disassemble...and still, each time, 24 hours later I was left with 87 degree nights now at the end of August. That ended 15 mins after Ryan from MasterCraft walked in. Not only did he correctly diagnose the bad capacitor (which the other company didn't catch) but he found other issues with the drainage that the other company said was "normal." Ryan walked me through the process and explained the hows and whys- and while he was respectful of the other company in a professional way- I could tell he was being kind. Now my AC issues are fixed, my house is cool, and I have 100% respect and confidence in Ryan and MasterCraft. How I wish I would have called him sooner!!! I didn't and my family suffered from that bad call all summer. You have lots of choices to service your HVAC or individual AC and Heating units. Believe me, save yourself the trouble and the headache and call him first. They are the best. read more

Mastercraft Mechanical Services, LLC - When you see this van pull up your worries are over! - Heating & Air Conditioning/HVAC Near Me

We were referred to Mastercraft by a co-worker, and we were thrilled with the result. Ernie and his team were very respectful, kind, and thoughful in their clean-up at the end of each day. They explained everything very clearly, and the final result was exactly what we were hoping for. Would (and have) recommend! read more

Great, professional service! Ryan came out to give me a quote on a new A/C unit and was able to fix my current A/C instead! Highly recommend. read more

Wonderful to work with them. Very responsive and extremely knowledgeable!!! Fixed our heat pump when no one else could!

Ryan from Master craft and his team are professionals. I own a local business and I have hired Ryan multiple times to fix some air conditioning issues I had with my refrigerator. He has always showed up on time, thoroughly explained me the issue and always saved me money. He always conducts a follow up to make sure that even when every thing is working right its working right. He is passionate about what he does and if you hire him you will see that. I also hired him to fix the a/c in my home. Received the same great service. He is honest reliable, knowledgeable and certainly knows what he is doing. I would definitely recommend him. read more

Definitely my go-to company for when I have any HVAC problems. I own a restaurant and let's just say when the heat or AC goes out, that's a big no no. The team from mastercraft is awesome! They are very polite and definitely know what they're doing. They always explain to me what they have to do and gives me their honest opinion. Overall, very satisfied, would definitely recommend to my friends and family. read more

I have been waiting to review hoping they would resolve the issue but since it has been over two weeks, with communication with the office manager who insisted the owner or manager would contact me three times now (which he has not), I decided it is time to post. We lost our AC in the middle of the day on a Saturday in August. Being in my third trimester of pregnancy, I needed it fixed ASAP. I called, they were nice, sent a respectful technician that day who said it was just a blown fuse, charged 1.5 hours to fix it (which is really long if you know anything about fuses!) but didn't bother diagnosing why the fuse may have blown. Fast forward a week, and we lost power to the unit once again on a Saturday, this time early in the morning. I called, the technician on call was extremely rude (granted it was 6:30 AM so I was willing to forgive this but wanted to make sure we were on his list for the day). He called at 11 AM to say he was ready to come over, unfortunately, I was at the hospital so couldn't be home, my husband spoke with him to tell him we'd be home later and he was still rude about us not being available when he was. We called when we left the hospital at 3 PM and he rudely told us there were 2 other people in front of us to be serviced, it would be really late for him to get there, we'd have an extra charge, basically making any excuse possible to not come fix our AC. At this point, we didn't even want him in our house as we didn't have confidence in him doing a good job if he was making excuses to not come out. We got another company to come out first thing Sunday morning, took one look at the unit, said the same fuse blew again but actually diagnosed the unit (took about 15 minutes) and found the issue. We had to order the part and have this other company repair it. Cost us around $750 for the two visits from second company. Had Mastercraft diagnosed what was actually blowing the fuse, we wouldn't have had to spend this money with the second company. I would recommend Mastercraft ONLY as a completely last resort for emergency calls. We are trying to come to an agreement with them regarding the original visit and horribly rude service on the second weekend but obviously they do not care that we were extremely unhappy. Not a way to run a business as we tried to be as understanding as possible. **As a follow up, Ryan, the manager, finally called back to discuss the issue after talking with both technicians. He was apologetic about the second technician and we did come to a mutual agreement that I am appreciative of his efforts to correct the problem. (I gave them an additional star for his follow-up as the original review I gave one star). read more

Extremely honest, fair price and great quality with outstanding workmanship and ethical business in the HVAC industry. I was extremely pleased with the result on the installation of our new air-conditioning and furnace system. I would recommend Mastercraft Mechanical Services to all my friends, relatives and business associates. read more

Long story short, Ryan came out to fix our air conditioning unit. I don't understand tech terms but what I gathered bottom line was that he could fix our unit. So since he was a referral from a friend, I didn't ask a lot of questions (very big mistake no matter who does what for you). Fast forward two years. My air conditioning unit went on the blink again. This time my warranty company came out. They said there were numerous problems but the main thing was something was 'jerry rigged' which voided our warranty. Are you kidding me? Not wanting to totally blame MCM I decided to get a third opinion and they came back with the exact same result. Furious, I decided to go with the people my warranty company sent, got a new unit and will only deal with them so if anything goes wrong, I have recourse. A short term fix cost me a lot in the long run. (Please note this review should have been written six months ago but I hesitated as I don't want to ruin anyone's business but reviewing my year end finances, it stirred up this angry emotion). read more