I found Master Plumbing & Air when I was in a bit of a bind and needed someone to come to my home quickly to address an issue in my laundry room. After calling several of my usual plumbers and finding that no one was available, I did a quick Google search, called Master Plumbing & Air and was introduced to the master himself - Aidan.
From the moment he picked up the phone, Aidan was incredibly responsive. He understood the urgency of the situation and made time to come out and help me right away. And I'm so glad he did.
Not only was Aidan knowledgeable and completely prepared with everything he needed to tackle the job, he was also incredibly personable, reassuring and easy to work with. He took the time to explain what was happening, offered helpful insight along the way and made me feel completely comfortable with the process.
He successfully tackled step one of the job and then followed through by returning a few days later to take care of step two. At every turn, I felt like Aidan genuinely wanted to help solve the problem, and he was willing to go out of his way to do so.
As someone who really appreciates great customer service, I was impressed. Aidan is clearly someone who knows his craft, cares about his customers and takes pride in the business he's building. I'm always happy to support a great entrepreneur, especially when the service matches the ambition.
I couldn't recommend Aidan and Master Plumbing & Air more highly. He's now the first person I'll call the next time I need a plumber - although, with any luck, that won't be anytime soon. read more