I found myself in quick need of an oil change and went to this location. I can't tell you how…read moreimpressed I was with their customer service, efficiency, and teamwork. As soon as I drove up, they were already directing me into the service area. They had one person getting my information on a computer that was located right outside of my driver seat window, another person underneath my car starting the service right away, another person at the hood. They worked in harmony with each other, answered all of my questions, changed my oil change, and all while I was in the comfort of my car. While they recommended a few other services, they weren't pushy about it which I really appreciated. These are hard-working people and a service that is top-notch. Highly recommend. Five star stars all the way! *****

I cannot say enough about my positive experience here. I wish there was a five star plus option…read more I've never been here before and I knew I needed an oil change. What I didn't expect was such full service. They checked my lights. They topped off anything that was required. They recommended things without any pressure whatsoever. I got a full diagnostic and ended up changing my air filter. They had everything there and ready. And yeah, it all took less than 15 minutes. The men working there are so friendly and kind. It can be intimidating sometimes as a woman going into anything in the Auto related field. This was such an amazing experience and I will be returning and letting everyone know where they should be going for any of their basic automotive needs.

I went to the Big Q in Long Beach for years, so when we moved, I was thrilled to find the Santa…read moreMonica location. It's the same great team culture here: communicative, transparent and genuinely kind. They explain exactly what's going on with your car and what actually needs fixing. They've never taken advantage of a tough situation, which is rare and so appreciated with car repairs. I sent so many friends to the Long Beach shop, and I can't wait to do the same here. I can't say thank you enough for their service and support. This is the only place I trust with my car.

Had my 2014 Honda Accord Sport serviced in Big-Q and have been very satisfied and happy of my…read moreexperience. In two separate occasions, one for a Cat converter replacement and the other for a full brake service and other maintenance work, in both cases they were done in a very precise, professional and most important correct way, basically fixed and resolved the issue I came in for. Special thanks to Alfred who worked with me and made this process so smooth and professional. Martin

I've been coming to high-tech auto for a few years now and appreciate the team's support…read moretransparency, and speed. Most recently, I was driving my 10-year-old Audi to Sequoia and I got an EPC error message that I've never seen on my car before. I messaged high-tech auto Friday night and by Saturday morning they had a response and I called them and they talked to me through things. I really appreciate the transparency, communication and general customer service

Came here after failing a smog test and needed a hose replaced. High Tech Auto was the first to…read morerespond to my yelp project inquiries and were also quick to respond to additional questions. Because of their quick response times and great quote I chose them and was very happy with their service. They were able to work on it immediately and the replacement was done quickly. The service was super friendly and had very reasonable pricing. I would definitely consider coming here for future repairs.

Danny was super helpful and informative! Generally dislike handling any car-related work, but he…read moremade the experience very pleasant. Thanks, Danny!

Didn't call to lmk the car was done. After I asked beforehand are they able to call and let me…read moreknow. I've had a better experience at other locations. Just not this one. Also, they told me my brakes were almost metal to metal, that I needed my front and rear brake pads and rotor replaced. I went to another mechanic the same day who broke down and explained where my brakes were at and when they recommend replacing and they said I definitely don't need to replace them now.

Thanks Guys keeping me safe in my Alfa Romeo's !!…read more Appreciate the rotation and inspection service Cheers

These guys provided great service. The people that work there very friendly. It's a good thing…read moreabout this store as they stock tires for German cars that are not common. I had to replace a run flat tire, which are generally hard to find, but they had it installed. They're also willing to meet the price of a local store that had a lower price. Work was done on time and done well highly recommend.

I had a great experience bringing my Mercedes here! The entire process was smooth, professional,…read moreand easy from start to finish. Moz at the front desk was very helpful and made everything easy to understand, especially as a woman who doesn't know much about cars. I really appreciated how patient and informative he was throughout the process. Roberto also did a great job helping me with my battery replacement at a fraction of what I would have paid at a dealership. He answered all my questions and made sure I understood everything. It's refreshing to find a shop that specializes in Mercedes, provides great service, and makes you feel comfortable and informed without feeling overwhelmed. I would definitely recommend this place to anyone looking for reliable Mercedes service! Just make sure to book an appointment ahead of time, as they get pretty booked throughout the day. I'll definitely be coming back!

Moz was fantastic! I brought in my car for service and couldn't be happier with how I left. He was…read morehelpful, transparent, and upfront with all the work that needed to be done along with what could wait. Francisco was also super helpful and thorough. Super nice too and he explained everything I needed since I don't know much about cars. I look forward to returning for the next tune up!

Carlos was very nice and extremely helpful…read more We fully trusted this place because they are recommended by Ed Little Auto (who recommends West Coast when the work is beyond what they can do) My parents and I have been going to Ed little for many years, and they have excellent reviews. My parents have also used West Coast a bunch of times. My car was having some pretty severe issues. I didn't need an appointment to come in, the car was fixed by the next day (we could have got it back the same day if we wanted, but we let them keep it overnight for some extra testing) They didn't try to upsell us at all. They mentioned a few things that they noticed needed done and when we said not now..they didn't push. And these were things that would be obvious with the work they were doing..they didn't go out of their way to pull out air filters or check unrelated things we didn't ask them to, like Subaru did. Everyone was super polite, professional, friendly, and very quick to answer whenever we called. We were in and out quickly for both drop off and pick up. It was extremely pricey, but what isn't these days. But also, I did have a lot of broken stuff. I am no longer allowed to drive it like it's stolen.

I've been coming to West Coast Tire before, but unfortunately this experience was disappointing…read moreenough that I don't plan on coming back. I first reached out to Tom asking about Bridgestone Potenza RE-71RS tires. He asked if I meant the RE-71RZ, and I clarified that I specifically wanted the RE-71RS because that's what I currently have on my car. After that, I never received another response. Since I ended up getting the tires myself, I went on their website and scheduled an appointment to have two tires mounted and balanced. Greg then texted me asking me to confirm that I already had the tires before he could give me pricing. I responded right away, gave him the tire information, explained exactly what I needed, and also asked about an alignment. Hours went by and once again, no response. At this point, it just feels like I'm wasting my time trying to give them my business. I previously had an issue where my wheel valves were scratched during service, although, to their credit, they did replace the damaged one. Ever since that situation, though, the communication and service toward me have felt different. I can't say for sure if that has anything to do with it, but if a shop doesn't want my business, I'd rather they tell me instead of leaving me hanging. After being ignored by two different employees while simply trying to purchase tires and schedule service, I won't be returning, and I can't recommend them to my friends or other car enthusiasts that I know. I understand technical issues can happen, but that still doesn't explain my entire experience. I contacted Tom before this outage and after I clarified that I wanted the RE-71RS, I never received another response. Then when I scheduled through the website, Greg reached out to me directly asking for information and I replied immediately. From my perspective, I had already been having communication issues before yesterday's outage. Also, bringing up my other Yelp reviews has nothing to do with the service I received from your shop. My review is based on my actual experience trying to spend money with your business and repeatedly not getting a response. If the outage caused yesterday's delay, I'm willing to acknowledge that, but it doesn't erase the lack of communication that happened beforehand. I simply expected better communication from a business I've used before.

I've brought my GLC twice for servicing and a repair. A regular schedule service is much cheaper…read morethan the dealer (by at least 50%) and they still performed all of the Mercedes recommended services per the service schedule. My check engine light came on recently so I took my car in for a diagnosis. They spent the morning investigating the issue and pretty quickly found the source of the problem (along with a few other recommended repairs that I didn't proceed with, and the guys at the shop weren't pushy about it either, which I appreciate). I was able to pick up my car the next day. They even took one of my tires to be repaired for free when they found a large nail it in after test driving the car. They probably aren't the cheapest independent service shop, but they know what they're doing, they use genuine parts, and they're definitely not ripping you off either. This shop is great and I'll back for future services or repairs.

Just picked up my car after repair. I had great experience…read morefor auto repair ever. Easy to communicate, very friendly, very kind. They explained and showed all what I need, answered all my questions. Plus very honest!!! Don't go to the dealer ship! Thank you for your kindness!

Enrique and the crew are amazing I got air on my tires…read more This is my spot Thank you guys

On our way to the port in Long Beach for a cruise, we had a flat tire. Pulled into the busy tire…read moreshop knowing it would be a long wait, expensive, and we'd probably miss our cruise. But the staff was AMAZING! We were in and out of there in less than 20 minutes with our tire repaired for only $40. We would have paid much more if we had to. I would highly recommend Cook's Tire & Service. The service and price was great! Thank you so much for all your help guys! We are on the cruise and having a great time thanks to all your help today!

Came here for a smog check. Arrived on a very busy day and was rewarded with excellent customer…read moreservice & kindness the following day. Much appreciated :)

Easy. Fast. Smart. Reliable. Good price. No hassles. Smog check done with honesty and trust. Don't…read morehesitate. Just go here for your boring smog check and you'll have friendly service!