I called (as a new customer) , and the woman who I talked to said her stylists are not taking new…read morecustomers. Turning away business, what a terrible business practice. Epitome of laziness. Very unprofessional.

While I was in town for a wedding I decided to come in for a color touch up. The salon was super…read morecute inside and they provide complementary tea and water. Stacie did my deep red color for me. She was amazing! She made sure to show me the color I wanted in the book before doing anything which I appreciated. The color turned out exactly how I wanted & the pricing was very reasonable. If you're looking for a color master, come to Stacie. She knows what's up!

I first met Suyen in 2017 when she did not yet have her own studio. The lead stylist I was…read morescheduled to be with asked if I can be with Suyen instead. That was all the way in Waukegan after I was recommended to that salon. I'm glad I agreed, because since then I've only trusted SuYen with my hair - from Brazilian blowouts to Balayage and to going my natural dark brown. I don't know how, but she remembers the little details that matter about her clients, which includes how long it takes for one's hair to process, how our hair turns out with certain toners, our hair textures. She's always pleasant to talk to. She researches the products she uses and always wants what's best for her clients. I love that she uses hair dye with the least damaging ingredients - many of the products are organic. She is very honest as well - If she thinks a certain treatment might not be beneficial, she will let you know and offer advice on what will work better. I followed her from Waukegan, to Kenosha and now in Mount Pleasant! You won't have any regrets with your hair when SuYen does it!

From the owner: Maxima Studio is a Naturally inspired, Organically infused Salon. We use All nutrients hair color…read morePPD Free. Loma, milkshake and Kevin Murphy hair Products. Appointments are recommended!

My stylist was amazing! However, the music playing is just horrific. People want a relaxing time…read morewhen being pampered, and not everyone wants to listen to top 40. Mix it up! Know your audience! How about a mix of classic rock, classical, country, disco, easy listening, jazz, blues... Also, I feel like you need to change your gel nail polish. With my manicures, a few colors couldn't be used because they were thick, goopy, and old. Additionally, my nails chipped right away, and then would even just peel off completely. I woke up one morning and found my entire nail covering in my bed!!!!! For the price I paid, this shouldn't happen.

I have been with Urban trends for years. Everyone there is great. Well trained, great ideas and…read morethey always listen to what the costumer wants. Hair or nails you will walk out feeling fabulous. The salon is calming and well decorated. Great colors. You can also pick up hair products and gifts for yourself or a friend.

ABSOLUTE amateurs, VERY unprofessional! Somebody warned me…read morethat I should NOT let these people touch my hair, but as I needed a fast cut I tried to call them anyhow. No answer, I left a message and they never returned the call. I called the next day same thing got voicemail. This was a blessing in disguise for me because my neighbor told me a very concerning story about how this shop absolutely ruined her scalp, and caused her hair to fall out. That's (2) people in 2 days that told me AVOID this place!! I found another stylist that is very notorious for high quality work. I would strongly advise against hair and company!

Sandy Lira did an excellent job on my highlights. She helped decide on colors for my lowlights &…read morehighlights and we ended up doing my full head instead of a partial due to the dark roots. She also gave me a cut and style, which I love! I would highly recommend her. Plus she's very friendly and easy to talk with. The salon was busy but not loud so I will definitely be back.

I reserved the salon for my wedding last October for myself and my bridesmaids, mother, sister and…read moremother in-law. Only thing I'd say know exactly how many and what time but also expect to pay in two payments (not separate - it can get a little tricky to gather the ladies money but we made it work). Payment: Really understand the pricing, for us pricing changed from when we got the quote to when we booked. Chris was able to grant the initial quote cost for hair but makeup did increase slightly. The Vine asks for a certain percentage upfront for every person to reserve and the rest of the bill was due on the day (payment automatically added gratuity). It's important to reserve your date but also make sure you know the exact number of people at first payment as it will be much harder to add ladies later. Some ladies changed their mind last minute or didn't decide in time (luckily only one bridesmaid had to go elsewhere to get her hair done). Schedule: Chris scheduled time slots for each person to navigate when each person should arrive (which helped a lot since I had 11 people come in for hair and/or makeup) it would have been far more stressful (than it already was) if we didn't have a schedule. Accommodations: A separate room was provided for us to get ready and hangout at no addition cost and allowed us to have food and beverages. Additionally they allowed for ladies to do their own makeup (as long as the girls did it themselves). They cleaned up after our breakfast, which was icing on the cake when we were all leaving - again an accommodation that helped with the stress. Service: Each stylist (makeup and hair) were exceptional and made us feel absolutely welcome. They did a wonderful job on hair and makeup. When girls would ask for changes they went above and beyond to make it happen. I was also late because our breakfast order was delayed at pickup and the stylist did not waste time by starting on my bridesmaids. Salon: The salon and grounds were stunning in my photos!

I went in to get a color change with the hair stylist Lexi. I have to say that I am so happy. I…read moredon't regret it one bit. Everyone was so nice from when I walked in to when I left. Everything was clean and we'll kept. The owner was there and she was sweet too. Thank you lexi for doing an amazing job on my hair!

Despite being a loyal customer for years, we have decided to seek hair care elsewhere after being…read moreinformed for the first time - ever - that "there is a 5 minute late policy" when my Husband pitched in to take my daughter to her appointment after I became violently sick. Her appointment was at 2 pm and my Husband arrived with her at 2:07 pm. They refused to see my young daughter through no fault of her own and without any advance notice of said policy. Had we known, I may have risked taking my daughter myself instead of requesting help from my Husband. I wanted to inform other customers in case they potentially run into an emergency that may make them "5 minutes late" as we were not extended that courtesy. We were simply and quite unfortunately turned away. Although, I do believe my Husband and daughter were discriminated against as I do not see this "policy" listed anywhere. If it is, in fact, a true policy, I would recommend the salon make their customers and potential customers aware in advance as the only heads up we have ever received was their policy on 12 hour cancellation.

I've been going to this salon for a couple of years now Jasmine is an absolute amazing masseuse…read more However my last experience on June 10th I had a gift card to pay for my services the receptionist accidentally instead charge the entire amount on my credit card because that was what I was using to pay Jasmine her tip. The owner Chris first off took over a week to respond back to my complaint about my credit card charges. Instead of him asking me what happened he listened to whatever his receptionist told him when I talk to her on the phone. Mind you this was not the person that I had engaged with on the 10th. Saying that I paid with a card and that I changed my mind to use the gift card which was a lie. Chris said he cannot refund me my card because of a new system that was installed. He proceeds to tell me to call my credit union and dispute the charges. I called my credit union and explained the situation. They said that it doesn't work like that. I reach back out to Chris and he has not responded back. I have yet to receive my refund till this day. I'm putting this review on all platform. No one should have to experience this his customer service skills is horrible. I'm also reporting this to the Better Business Bureau

Terrible haircut. Said to keep the length, nope didn't listen…read more Stylist just talked all about herself and business. Criticized my hair twice

Love love love The Bluegrass! I've been going to this salon for 20 years and I will be a loyal…read morecustomer for another 20 years :) It's a gorgeous space that is inviting and cozy, kind of a hip farmhouse vibe that really adds elegance to the experience. Stacy (the owner) is a treasure, so lively and fun to chit chat with. My fav stylist is Bailey! She's a wiz with color and her cuts are always stunning. This place truly is a gem.

The salon was very clean and as a newly disabled person, I appreciate being able to move around and…read morenot feel like my walker was getting stuck on everything. They have elevators and disabled parking. Having said that let's get to my experience with Nicole. I had called first and asked for somebody that was familiar with biracial hair and they recommended Nicole. Everybody was very lovely, but Nicole was absolutely awesome. She is incredibly funny and very, very talented with curly hair! She did a phenomenal job, understanding my hair and cutting it accordingly. I absolutely love my curls. She cut my hair in a way where they are popping out, but look really luscious. I used to go to Milwaukee for haircuts and now I am ecstatic that I have somebody as talented as Nicole very close by.

I was so excited to went to my first nice beauty salon in Wisconsin they don't finish the work…read morebecause don't have enough time and I wash and dry my hair at home not a place to go if your hair is curly.

Today, I had color/hi-lites and cut. Lyndsey did not…read moredisappoint. Lyndsey you rock!!!

I posted a review after being charged 253.00 and my hair was chopped not layered Lyndsey was the so…read morecalled stylist I asked for layers and High lights, I have no layers no highlights and have no idea why I was charged 253.00 I cannot believe I did not see my post this was 3 weeks ago the only reason I went to cost cutters is I had an event and my REAL stylist was unavailable. this hair cut was horrific. my girl took me in and fixed it my hair was so chopped I had to wait until it grew out some. I can't believe they claim to be cheaper than anyone and do not disclose the hidden fees I almost fainted why I looked at my hair (Unstyled) (No highlights) and gave me a bill for 253.00 left me under the hair dryer and kept taking other people my scalp was burnt by time she took me out I was there for almost 4 hours. I am contacting the BBB and think other people should also thank God I have witnesses that seen my hair when I came out. Needless to say, I did not go to the event I was too busy crying and too embarrassed to go