I do not know where all the 5 star reviews are coming from, but believe me when I tell you that…read morethis review is a true experience. I am only leaving two stars as opposed to one because the system did lower our radon, but the other issues were unacceptable. I deeply regret my decision to use NWI Radon and Environmental for radon mitigation. I had initially contacted A Plus Radon Solutions for mitigation, but suckered by the reviews, went with NWI radon even tho they charged hundreds more.
I was worried about sound from the fan as well as increase in price to drill a core, so I chose to put the system near the front of the house as opposed to the back (a decision I deeply regret. Had I known how quiet a radon system CAN be, I would have chosen the back). Tim arrived to install the system, and from the start, there were problems. He didn't realize he needed to be registered as a contractor with the town of Saint John to do work here, and code enforcement stopped us until he registered. After the system went in, the mitigation pipe was slightly crooked. It also vibrated constantly from the Maverick fan he used, and anywhere the system contacted the house, vibrations were a major issue. The front room was too loud, and the bedroom above would hum very loudly....especially at night. You could feel the vibrations with your hand. I mentioned the vibrations to Tim, and he came out for a few minutes and told me that if it bothered me, I could remove the C-clamp just above the fan.
Removing the clamp made the front room silent, but the upper bedroom was still a nightmare. I called Lauren to say it was still a problem, and to see if they had a solution. Lauren said "well, do you sleep in that room"? Not always but sometimes, but a room shouldn't be made intolerable due to a radon system. She then said "I don't know what you want us to do" and said Tim would reach out. He never did.
Frustrated, I reached out to Randall at A Plus Radon Solutions. His response "Do you want me fix it?". Yes, please! He came out and replaced the Maverick with a Radonaway P45 fan that is whisper quiet. He then re-positioned the clamps holding the pipe to the wall so that one was above the bedroom ceiling (where it should have been, as high as possible), and the other was between floors. This way, nothing was being transferred to the wall. He also insured no part of the pipe itself contacted the wall. He also straightened the pipe. It's been two days now, and complete and blessed silence! The only issue is I had to pay him 450 for the work, which, when combined with the 1500 I paid NWI Radon, means I'm in 1950 for a system which A Plus Radon Solutions would have installed correctly the first time for 1200.
It is obvious to me that NWI Radon was either unwilling to solve our issue, unable, or both. Tim said he would put his work up against anyone. Well, I'd retract that challenge. Confidence is no replacement for experience and ability. In the future, I will likely relocate the system to the rear of the home, and when I do, I will contact who I should have used the first time, A Plus Radon solutions.