horrible place and horrible service. Unprofessional and would never go back. It's ashamed because…read moreit's in a nice location but the service, and owner would need to go

Jo Ann was great. Listened to my concerns and really listened. Happy to have found her.read more

I'm a fan of the one hour foot massage in general and have had them in different spas across the…read morecountry. Out of the many different experiences I have been on the lucky side finding places that provided pain relief, though it isn't always the case. Sometimes you find spas where employees have little to no experience in offering pain/stress relief. For the price of getting a foot massage or full body, it's not bad. Given that you receive a capable spa employee. I use this term opposed to masseuse or massage therapist because most of these joints do not post massage certification at their storefront nor do their spa employees seek certification. Word of mouth around these parts have good things to say about this mall location. However on a past weekday I stopped in with a friend and the both of us received the most painful "hot stone" massages. They offer hot stone but the stones were not hot or warm. I could hear my spa guy juggling stones in his hands prior to applying them on my clothed back. For the increase in cost for the stones the services were laughable. Worst was that both spa employees had colds which were noticeable only after we started the massage. Because as they worked, both were sniffling and trying to clear their nasal passages. It def gave some nervousness given the status of the pandemic. I wish they had told us prior, could have visited a different day or asked them to go get some cold medication prior to starting our appointments. Didn't help that the facial cushion was topped with coarse paper towel rather than a hygienic, moisture barrier wrap. As seen in regular massage spas. I doubt returning. My spa guy came down with a force and it felt like he didn't know what he was doing. My back and sides were sore for a week after. Usually when a massage is good I might clock out to la la land for a short nap. In this case I was counting the time till I could leave.

The staff is friendly and will try to get you to spend more money. My hubby and I did a foot…read moremassage. It was hard to relax with all the noise from the mall. They did cover up our eyes but still no luck relaxing. Location is everything !

Came here in July for balayage and had a great experience. Hair looked awesome, people working were…read morevery nice, the location was amazing. I tried to make an appointment before Christmas but the woman told me they "could not accommodate me" for that week. I understand that it must've been a very busy week for the stylist. However, for the past 2 weeks I have been trying to make an appointment to get my roots highlighted. I have called 5 times, and 2 times they took my name and number for an appointment. They said their stylist is on call, so they would get back to her to see when there is an opening and get back to me. I never got a call back any time so I had to keep calling to try for an appointment. I finally called for the 5th time and they then said they're not sure if the stylist is on vacation or not and they haven't gotten a call back for me. I got that information the 5th time I called. I never thought getting an appointment at a spa (which has a salon in it) would be so difficult. I understand that it's around the holidays but I do not understand why/how it is so difficult to just get an appointment. I just said the next opening; I didn't need an urgent appointment. But waiting two weeks is pushing it. I will be going elsewhere for highlights because of this. Will never go back. It's very unprofessional to never call back someone trying to make an appointment, and to not even know if the stylist is on vacation for the holidays.

Brand new cute place. Booked a massage, facial and mani/pedi. Was extremely pleased until last…read moreservice (nails). I watched the nail technician use the restroom then go back to work (and my nails) without washing her hands . Nope. Won't go there anymore!

Went to Lake Spa For the first time. Oh man what a find! Sofia knows her stuff. I had the hour…read more"Swedish massage" Sofia found a bunch of knots in my shoulders and back. And took care of them! Very nice pleasant person she offered to adjust her pressure softer or harder. I thought "Nope perfect is just fine with me!" I will be back without a doubt!

I have been here several times with my husband. Hands down my favorite massage place. I usually…read moreget full body deep tissue massage. I also tried pain relief oil felt greatToday a nice Young lady named Bri did my massage. Great job!

First time getting a massage here and 10/10 would recommend!! I was accompanied by a very nice…read morelady, Tanya, and she was always making sure that I was relaxing and enjoying my experience. I had really bad neck pain that she was able to help with and she was great on the legs! The hot stones and oil combination was my favorite part. I was also given hot towels at the end to wipe my body of the oil which i really appreciated. I love the atmosphere of this place everything was so calming and clean, definitely am going to recommend to my friends and family.

Not sure the level of expertise of the masseuses, but I remember them employing an interesting…read moretechnique where I was slightly afraid they were going to give me rug burn (with their hands). Pressure was not the best, for me wasn't a big deal but for my partner she wanted a lot more pressure which they weren't able to sustain (after asking her whether to increase the pressure or not). I think one thing that could make the experience better is if the masseuses slowed down a bit, focused more on providing deeper pressure and trying to pinpoint/find the knots in our body. Although I got a 90-minute couples massage it felt like segments were rushed and I never quite felt like I got into that relaxed mode. It pains me to say since the staff were all so friendly, but at the price point ($174.49 before tip) it may be a little while until I return :(..

Went for a deep tissue massage. The pros are that the salon is clean with private rooms and the…read moremasseuse was friendly. The massage itself was okay. It felt very disjointed which made it difficult to relax. Time was wasted on a long scalp scratch and was interrupted because masseuse had to answer the phone. Deep tissue was deep for about 15 minutes of the overall massage. Oil was an extra charge of $10. It was not warm and my feet were cold the whole time. I've had much better massages at a lower price.

First, I had to reschedule my couples massage appointment twice, each time for different reasons…read more They were more than accommodating with me rescheduling the massage. We opted for a deep tissue massage & it was definitely worth it. They really do get deep. Working every part of my body. It felt soo good. The office & massage room were really clean & smelled good. Everybody was super friendly. I would definitely book here again!

You get what you pay for. Within hours of manicure my nails were peeling and chipping. Pedicure was…read moreadequate. "Salon" was plain and ugly. Counter had candy on it, who knows how old.

Under new ownership. Starting to add all the services of the previous owner. Stopped in for…read morepedicure, and they did an outstanding job. Friendly staff. I will return in the future.

So, I wrote the review of the no-chip manicure that didn't last .... and I am scheduled to have…read morethis problem fixed at no charge. I was upset that I had to go through my whole vacation with my manicure ruined, but I give this salon credit for fixing the problem. Can't imagine why this happened in the first place, the procedure was the same as always?

Excellent salon- Clean, great location. Hair stylist Madeline did a fantastic job cutting and…read morestyling my hair.