I would be careful before booking with this business. I booked a massage online for November 9, on November 8. On November 9 it was raining and I couldn't find a cab, so I called to let them know I was running a few minutes late but I would be there for whatever time I would have remaining of my scheduled appointment by the time I could get there. They told me to come back tomorrow. I requested to keep my appointment because I didn't know if I could make it back on the 10th. They told me I would have to come back tomorrow.
On the 10th I noticed that I had been charged automatically for the massage that I wasn't allowed to come in for. I called to ask if I could come in at 3pm and they didn't answer the phone, but were only willing to communicate via text. They texted me that I could come in at 6pm, not 3pm. I wasn't available at 6pm. I asked for a refund. They asked me to come get cash.
I am an American and I had limited time in Dublin. I wasn't able to come find them to get my money back before I departed Dublin. They assured me I would be refunded and asked for my credit card number again, which I provided.
Fast forward to today, November 21st. I've continued to text them regularly. They've continued to apologize and assure me they are working on it. They still haven't refunded me, and when I let them know (via text) this morning that I am not satisfied with this, they asked for my address to send me a check.
I don't understand why they were able to instantly take my money via their online booking system but can't refund it for services that were never rendered.
I'd advise anyone to be careful before booking with this business. They've offered me a complimentary massage if I ever make it back to Dublin. This doesn't help me. Now I get to wait for a check for another two weeks. Ah well, first world problems. Still, be careful before booking online with this business, or you may be paying for a service you never get, and left hoping for a refund weeks later. read more