First time at this location and first time at any massage place and oh my lord. Had an appointment set up. Upon walking in, it's nice, clean, and smells of amazing peaceful essential oils. Check in was easy and simple, was offered a warm neck pillow which felt amazing. The rooms were nice, clean, lights were low, peaceful songs during your time there and was offered a complimentary essential oil scent for my massage. I'd definitely recommend Eric, he was respectful and talked to me about everything that was happening. He definitely worked out some knots from my shoulders that needed it. After everything was done I felt amazing and not so tense and stiff anymore. I'd definitely be going back in the near future. read more

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First time trying this place and I can't complain. I definitely see myself going back and telling others. It a little out of the way for me but definitely wouldn't mind the drive cause it will be worth it! Check in was very easy the gentleman at the front helped me with the information they needed. Elana was my therapist. She did great! She was very patient and informative. She let me know the areas that needed more attention and she was totally right! She helped me along the way I felt very comfortable and at ease! The facility was very clean and calming. I definitely recommend this massage therapy. read more

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Excellent experience. Anna is a terrific therapist. The place is very clean and well managed.

I had a pretty good massage. However, I paid for a 60 minute massage and did not get one. I arrived early (3:50) and was taken back to the room at 4:07. The massage didn't start until 4:13. The massage ended promptly at 5. When I asked the front office about it, they informed me that their policy is to give you 10 minutes to get changed and comfortable, and an additional 5 minutes after they leave the room so that you can get changed. Which is all fine, but the massage should've been advertised as 45 minutes instead of 60. I would not have booked the massage if I had known that. Those 15 minutes make a difference! read more

I had such a wonderful experience! I booked a massage to treat myself for my birthday and to enjoy my first prenatal massage. Layla at the front desk was so kind and helpful from start to finish. My massage therapist, Lily, was amazing. She asked all the right questions and focused on exactly the areas I needed. The pressure was perfect, and I left feeling completely relaxed and cared for. read more

Great experience! Came in with a terrible tension headache and was gone by the end of the massage seth does a great job!!

Greeted warmly by Natalie upon entering with my husband. After a few preliminary health questions were asked (via in house IPad) we were instructed to wait in lobby area where we would be escorted back by our massage therapists, Wendell and Marcus. After a short wait they escorted us back to our individual rooms. Wendell went over a few items regarding etiquette (very professionally I might add) and left the room as I settled in. After a few minutes Wendell returned and asked which areas were of most concern and began the massage. The pressure applied was of a medium intensity and before too long the knots melted away. Alas the massage came to an end and Wendell excused himself and graciously met me in the hallway with water and bid me a good day. When I return I will most definitely ask for him again, fantastic! I can't say enough good things about Wendell! Marcus met my husband with water at the end of their massage and my husband had a very similar experience to mine. He would definitely return as well. read more

Massage Heights - Body and facial products - Massage Near Me - Spring Branch, Texas

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Always great with Lauren and the front desk staff. I highly recommend Lauren and Massage Heights in general.

We had never been to this location, although over a year ago we did go to the Stone Oak location. When I booked massages for my husband and I over the phone I explained that to Natalie and that we were not members. I was expecting to pay $99 for our massages and was told it would be $150 PER 60 minute massage. And if I wanted to pay the lower amount I'd have to sign up for a membership. When I asked to speak to a manager or the owner I was told no one is available and those were my options. Or I could leave after canceling and paying their full service fees. Talk about being conned into a membership. Then our massage room was FREEZING with and they had a construction fan blowing air so hard the employees were confused as to why it was so cold. The fan was so loud you couldn't hear the music either. I then experienced the strangest massage I've ever had, I'm not sure the masseuse was licensed. Similar to the Friends episode where Ross massages Phoebe's client. The website says aromatherapy is included and neither my husband or I received any. The entire visit felt like a bad joke. We will never return. Don't waste your money, time or energy. Find a place that actually cares about patients and doesn't want to scam you for your money. read more

I've been coming here since this location opened as it's so convenient to get a massage so close to home. No stress of traffic or anything else on the way home. The customer service at the desk is always friendly and welcoming. I've gotten massages and facials here and have enjoyed both. Today I happened to get my best massage yet from Mike. He did a great job working out the knots all across my body. You can tell he really knows what he's doing! Much appreciated and will definitely be requesting Mike in the future! read more

This was my second visit here and while the massage was ok, I was shell shocked when it came time to pay. I am not a member and had an hour massage, at the whopping cost of $160!! Shame on me for not understanding or knowing that if you choose to not be a member, you should expect to pay a ridiculous amount. It was never talked about prior to my session, which I would have appreciated, being that the cost doubles without a membership. I have never paid more than $100 for a 60-minute massage and that's already steep. So $160?! That is insane and frankly, not very forthcoming for those of us who chose not to purchase the membership. I will never go back to any Massage Heights. You would benefit from offering a reasonably priced massage instead of a membership. Oh yah, the $160 did not include the tip! read more

So I left a 5 star review about 2 years ago and have been coming and spent thousands of dollars with this place. I had something come up on the day of a massage where my wife needed to go out of town. I was watching my kids and couldn't make the appointment. They made me pay for half of massage and wouldn't refund it. The receptionist reached out to the franchise owner and he/she said she would refund that amount. This stinks, as I finally found a therapist who I liked and it is sad how they will lose a customer over this type of issue. I would love to have the email of the franchise owner and don't want the canned response like I see on other reviews. I want to know if you really want to keep customers or if you don't. Try and keep me. read more

Highly unprofessional location. From the manager, Tim, to the owner, Heather. I waited to post a review in case they decided to do the right thing which they have not. I was gifted what we later found out was a three month membership. At the time my husband purchased this for me, the printer was not working so a contract was not given nor was it emailed. After finding out about the said contract, I have asked for it numerous times, and am still waiting for it. I have emailed, Heather Huber, the owner four times (she has never once responded or called me), the first being the first day I went to use what I thought was one of three hours. They couldn't find what he had purchased and after over a week the manager Tim called me and said it was on my account and there shouldn't be a problem. There was no mention of a contract or an end date to the contract when I spoke to him. I received a call a week ago that informed me my account had been closed. There was no warning of this just a call. When I called to discuss this with Tim, the only resolution was to pay $99 to reopen my account to get the one hour credit. I was not ok with that option as nothing was provided to us with an end day to the alleged contract. The amount of unprofessionalism and over rudeness I have received is appalling. read more

The massage heights in Bulverde TX is horrible! I have had trouble since the day I joined. I have had therapist pass out during the massage. After speaking to the manager, he did not even offer an apology. The staff changes so often if you find someone you like, they always leave. The front office staff is rude, it is never relaxing. The final incident was when they called me less than 30 minutes before my massage to tell me the therapist was not there. I asked if I was getting a credit since their policy is I must pay 50% if I cancel. The owner was rude, so I asked to please cancel my membership. He still charged me for the last month, when I tried to make an appointment, they said it expired in 30 days. So I paid the $70 and they refuse to schedule my massage!!! I have called, left message. No reply. read more

I've been getting regular massages from Mike for a while now. I absolutely love his massages!! He knows what he's doing,and always tells you his observations upon leaving. read more

I have good success with my back since going. Great care. Xxxxxxxxxxxcxxxxcxxcxxcxccccccccccccccccccccccccccccccccccccccccccccc read more

Incredible service and Elly gives the most delicious facial. I walk out glowing and relaxed! Highly recommend for a day of pampering!

I have had two massages at this location. After the first one I signed up for the membership so I could get the lower price when getting a massage. When signing up for the membership they didn't tell me that you were signing a 12 month commitment. I would never have signed up for that. I don't get massages that often. I now have a credit balance because I haven't had the time to go in for a massage. So I went in to cancel my membership yesterday and the receptionist said I couldn't cancel because I have a 12 month contract. I told her nobody explained that to me when signing up for the membership. I ask for the owner or the person running the place and he was not in. She said she would have him call me. I have not gotten a call from anyone. Beware before you sign anything with this company!! read more

Roland is a gem! Is is extremely professional, attentive and thorough. I have never felt better!

Roland is the absolute best! I've seen him every month for about a year (chronic headaches). He's very knowledgeable, experienced, and professional. Excellent massage every time with the right pressure and atmosphere! Highly highly highly recommend! read more

I have a membership and get monthly facials with Elly. All the staff is professional and welcoming, you're instantly relaxed! The facials are AMAZING, Elly is so gifted. My mom sees her now as well and loves her! I gave my husband has a membership and he gets monthly massages. He comes back a new man!!! We love the options to add things on if we would like. The membership is an amazing value for self-care, can't recommend Massage Heights Spring Branch Bulverde enough! read more

I'm from out of town and came in for a facial. Ellie was amazing. I felt great afterwards. Highly recommend!!!

Had a awful experience w MT, Manager & owners plus headquarters ofc. Was burned w the hot stone treatment. It's like I had the plague. They would not return my calls they would not refund me my monthly payments they would not cancel my membership. I had medical expenses from this plus the trauma I experienced since the burn was on my face. no one would talk with me. The massage therapist is still working there!!! If they had terminated her then that would be admitting fault and liability. I smell a RAT! read more

The people who work here are great. They do a great job. My issue is that due to work and life I don't have the time to use the membership. I have called multiple times and was even in the location requesting that my membership be cancelled. Apparently the only person authorized to do that is the manager. He called me back one time when I was in a meeting. He left a message he would call back. He did not. I called back multiple times and NOTHING. No calls back. And now for the 2nd time since my request, I have been charged. I guess I have to dispute the charge with my credit union to get this resolved. I would have been back. Not now. UPDATE- I have checked my email and have no such correspondence. I had one missed call from you. I returned that call, and made a couple others and got no response. I was in the store a week ago and was still active. PLUS I was just charged for MARCH. And by the way, my initial contact was in December. ​ read more

Fraudulent Charges!! DO NOT USE THEIR SERVICES!!! I originally came to this location for relaxing massages and ended up with a pain in the neck! They erroneously charged my card for $99 for no reason! I purchased three massages and even spoke with Debbie on January 4, 2023 to cancel any further massages or membership. They still ended up charging me on February 17, 2023! if this business is that hard up for $99 I can only imagine what they were doing to others. Look for yourself at the numerous reviews and erroneous charges. I have already filed a complaint and will be going to the Better Business Bureau as well. Save yourself the hassle and go somewhere that is a legitimate place of business. read more

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The customer service from "Amber T" assistant retreat director , was very uncalled for . I sent an email last Thursday about my membership cancellation , heard nothing so I had to reply twice , over a week , and I finally received something . She claims she left multiple messages , I never received any . I don't answer calls I don't know with all the spam calls that come through daily . Had she left an actual voice mail this would of turned out differently. The attitude in the message could of been left out . So when I talked to her on the phone finally , she laughed and hung up shortly after I let her know it would of been appreciated that she of contacted me through email if I never got back to her through phone call . Clearly that was too much for her . So please if you are wanting to cancel a membership be ready for a run around . We shall see if she actually canceled it. So Massage Heights , you want to re-evaluate her client perspective skills , because they need some serious work . As someone who works in customer service and deals with disgruntled clients every single day , Amber needs some work . read more

Massage Heights - Email from assistant retreat director - Massage Near Me - Spring Branch, Texas

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I have been waiting to write this review because I don't like bashing a company that makes mistake I had an account with this place and during Covid obviously my credits were not used fair enough everybody had problems during Covid but then after Covid and after saying I was no longer interested they kept charging my credit card I called several times and told them not to charge my card I was no longer a client 30 days later a charge my credit card I told the front desk staff to have someone call me and explain why I'm still being charged I have waited a year no calls no refunds I do not recommend ever giving this place any access to any of your financial abilities this place is mismanaged and as far as I'm concerned a scam $250 later I have nothing to show for it read more

Easy to get to, and the relaxation started as soon as I walked in. The lobby has a soothing ambiance, and the receptionist was pleasantly competent and helpful. Colleen gave me one of the best massages I've ever had, and she obviously has a passion for soothing tension away. I let her know that I'm scheduled for surgery on my rotator cuff for an old injury, and she carefully worked to loosen the joint up without causing me any discomfort at all. I'm so glad my friend treated me to a massage here for my birthday! The only thing that kept me from giving 5 stars was that they don't give any water after the massage. Darn COVID!! read more

One of the best investment we ever made! My wife signed us up and at first, I was not excited to get a membership. I THOUGHT it would be a waste of time and money. I COULD NOT have been MORE WRONG!!! I have gotten great results and alleviated a decade long discomfort I thought I just had to learn to live with. Massage therapy at Massage Heights has been a life changer. I could not recommend them enough!! read more

Wonderful facial with Elly M. Will definitely be booking again with her!! She was very knowledgeable and I left feeling so relaxed and hydrated! read more

Please be very careful with this establishment. I cancelled my membership and they continued to charge me for 3 months. I requested a refund and they refused. I contacted to franchise office and the assured me it was possible for them to refund me. Even still no refund! They offered me "credits " but I cannot use them because of medical reasons. It is a shame they have no integrity. read more

Making an online appointment was easy and convenient. The facility was clean and inviting. The receptionist was extremely professional and genuinely friendly. Jamie, my masseuse listened to my needs and delivered the perfect massage addressing every problem area I mentioned. I couldn't have asked for a better experience. Oh, and I went ahead and got a membership making the cost very affordable! Already looking forward to my next massage! read more

I called today for an appointment they are closed till 15 June due to a water main break.

Customer service is a big No No. I'm not sure if it's because the manager gives them chances or lets them be rude, but their are other locations guys, don't don't bother at this one. read more

If I had to describe this place, it would be heartless and money hungry. Numerous people have complained that, despite canceling their memberships, they continue to be charged a ridiculous amount. While the massages are good, it is not worth getting scammed. Corporate also doesn't give a hoot about their employees and will screw them over at the first chance. I recommend saving your money and going somewhere else. Also, who tf fires a sick, elderly woman the day after Christmas? read more

Absolutely amazing! I went in for a hydrating facial and it was wonderful, but the bonus was an amazing neck and shoulder massage all preformed by Elly who is very knowledgeable and has the hands of an angel! I think this will be my monthly visit. If you need to unwind and want a beautiful facial with relaxing massage then Massage Height of Spring Branch is your ticket. Everyone was a pleasure to work with. Run don't walk and then relax! read more

I called on a Sunday because I was having back pain from post athletic injuries and they were able to fit me in pretty quick and they put me with Seth. Everything was super clean, checked your temp, very covid safe. I have never felt more relieved than I did from even the very start with Seth. He is very educational, knows what he's doing and how muscles are effected, and is very knowledgeable with the anatomy. He really insures you're comfortable throughout the entire service, the bed even heats up which is a nice bonus. He really customizes your massage to fit what you need worked out. I've always told masseuses about it but they don't spend the time or effort actually working my trigger spots out. He even said I may be a little sore in a few spots but followed up everything he told me to do after the massage and I feel amazing the day after! I'm excited to continue to go and get everything back in order!! 10/10 recommend read more

I've been to several Massage Height locations to include outside of ate as. This particular location in Spring Branch on each on my experiences shortened the actual time you get for your massage or facial. I'm trying to give it another try, but I may switch to the Stone Oak location which is disappointing because I live in Spring Branch. read more

Buyer beware. I have 7 hours of massages that I have not been able to use because of the pandemic and workload. I canceled my membership today and was told I have 30 days to use my massages after the last billing. I was told this was disclosed when I signed up. So everyone, make sure you read the paperwork. I will lose what I already paid for if I don't use the massages in their timeframe. read more

Great massage. Solana is the best. Very professional and great knowledge of her craft.