Carly got almost every knot out, but she saved one for next time lol! Thank you for the welcoming conversations and laughs from the staff as well. read more

Brandi was amazing!! Left feeling so relaxed!! I love how she listened to me and catered to what I needed!!

Jason is an amazing therapist, friendly staff and A plus for cleanlines, even a warm neck wrap provided while waiting.

Had an amazing massage this morning, Tracy really helped my body out. I feel refreshed and rejuvenated.

Ronnie is an amazing esthetician very knowledgeable. Carly gave a fantastic massage. Bianca was friendly and offered a warm neck wrap while I waited. Thank yall. read more

Absolutely awful. When I got there, we had to do 10 min of questions on an iPad, then the masseuse finished 10 min early. I paid for 90 min and got maybe 65-70 with changing clothes too. That's not the worst part. There's a lot more! So I let him know that I can't have the Lower back done because it's too painful (it's fine when someone isn't poking and prodding) and my concern is my shoulder and neck from sitting at a desk all day and hunching. He was doing my mid to lower back so I reminded him not to do that area. He said oh ok. Went back to the same spot after about 5 min. I told him again to please avoid it and focus on the areas I needed it more at the time. He continued doing my back and going to my shoulders for about 5 minutes at the most. Didn't touch my neck. He put tons of pressure right on top of my spine and not muscles which I'm sore as hell now and hope he didn't injure something. His hands were either calloused or his fingernails were long. I was scratched multiple times. Oh, and he kept grunting this awful sound and putting weight on my lower back when trying to reach over me to get to the other side. I guess he was tired and he considered customers to be more of a countertop. I asked about using the CBD that thru advertise adding to your massage for $40. He told me if I bring my own in, they can use it for the massage. He asked me if I wanted the heated table on (which I asked for) but then had a table fan blowing full blast on me (I'm assuming for him). He had me face down the entire time. Didn't have me turn over and didn't spend a minute on my neck. Lastly (I think-I feel like I'm missing something more...there's just so much), the pillow that goes under your knees. It was at the end of the massage bed and the top of my toes. Didn't bother moving it. I told the girl working there with a mask on about what had transpired and she said there's nothing she can do and I can contact the corporate office. I paid and left. I'm wondering if they use this guy for new clients only since they charge less but seems to me they're going to prevent others from going back too (as long as he's doing them). A massage is supposed to be relaxing. This was 100% the opposite. I won't be going back there. The Retreat in New Braunfels and Oak Haven massage around Stone Oak are great places to go. read more

I had a facial with Ronnie. She was wonderful and my skin feels amazing! I can't wait to try one of the products she recommended, and I'm looking forward to my next appointment. read more

Cory was amazing! He ensured I was comfortable the entire time and provided a relaxing environment. He took the time to understand my needs and educated me on the aftercare of a 90 min, deep tissue massage. Wonderful experience! read more

Came here to surprise my wife after she finished pilot training and the massage was really good! The place is nice and clean and the staff is friendly. One thing I really didn't appreciate is how the information I received on the phone was different than when I showed up. I was told since it was our first massage here that we would get a discounted price with an elevation add on. The price I believe was a bit discounted but then they said the add on didn't come with it which is totally fine but why did they promise one initially then? The discount was kind I think it was $70 each for a 55 min massage but I just wish they would've stuck with their word. And maybe there was also confusion on my part but I confirmed it multiple times with the person I initially spoke with so it's frustrating that it didn't workout the way she said it would. Oh well, still a decent place for massages!! Overall: 3.77 stars read more

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Stay away from here. The massage woman was late for my wife's bday massage and only rubbed her hands and feet. Charged me full price even after telling them about the experience. I called Tom, the not so great manager. He said if she was unhappy we could buy ANOTHER massage. WTF kind of manager are you? Not customer service oriented I see.. So PLEASE STAY Away..... read more

Best Prenatal Massage ever. Jason was so thoughtful in making my experience as comfortable as possible but also very attentive to my massage needs. I was so grateful for the maternity pillow so I could lay on my belly. (Game Changer!) The staff were friendly and the establishment was kept very clean. I will definitely be back and will use Jason !! read more

Massage Heights - Maternity Pillow for Massage Table - Massage Near Me - New Braunfels, Texas

I have been a MH member for 25 years. Fabulous experience until my latest experience at the Creekside location with the manager Tim. Let me be clear, the therapists at this location are awesome. My review is about Tim. Tim was engaged in some monkey business accounting with my account and the credits on my account. There were some clerical errors with other members accounts and Tim did some swapping of credits on the books and never informed me that I was involved in the editing of the records. When I checked out one day, they informed me that I didn't have enough credits to cover my massage. I replied that there had to be enough credits...so they looked further and found another record under my account that had credits, so I was right and they applied the credits. After I left, I felt uncomfortable that the accounting was wonky because I felt like I had even more credits due me as I had not been in quite a while, so I called my "home location" in San Antonio where I had joined 25 years ago and asked them to help me reconcile my credits to my massages. They helped me discover the "swapping of credits" accounting that had gone on in the fall of 2024, where I had charges on days that I did not go in and with a therapist I have never met. When I reached out to the Creekside location for an explanation, I got three different stories on what happened. Over several months, I asked on three occasions for Tim to call me to walk me through what happened. He never did. I reached out to my "home location" to let them know I was cancelling my membership because of the monkey business going on at Creekside. They helped me restore my credits and found me a new location pretty close to my home in Seguin. Tim finally called me today and was very rude to me told me he did nothing wrong and that the credits he took from me on a date that I did not go was just him correctly adjusting for a date back in October where another member was charged for my massage...and he was just updating the records and he did not owe me any other explanation. I will never go back to Creekside MH as long as Tim is the manager. Customers beware! read more

Avoid this place! I was charged $60.00 for a no show appointment due to a communication breakdown that happened between me and one of their staff members. I had thought I heard her say the therapist was not available for my massage so I booked a session at a different Massage Heights location. When I tried to get reimbursed or get $30 taken off, they weren't having it. The owner and some of the staff who work there are rigid and unprofessional. I'm never ever going over there ever again, and I will discourage everyone I talk to from doing business with them. read more

TLDR: Avoid this place like the plague. I am not one for writing online reviews. However, after my latest interaction with this store, I felt compelled to share my experience with the masses so that anyone who decides to do business with this store goes with their eyes wide open. Quick Notes: a. Any card you use here will be kept on file...even if they already have one on file for your account. If for some reason they can't charge the card you intended to be on file they will automatically charge every other card they have a record for until they get their payment. Without notifying you there was an issue or asking for your consent. b. Don't agree to anything you are told by the staff or management without getting it in writing first and even that may not be enough it seems they have no issue telling you something to garner more sales or an up sale to only disavow any knowledge of that statement later. 1. In the case something odd happens with your account and card on file, the current manager / owner will not accept any culpability at all and will instead offer you a litany of excuses for why its not their fault / responsibility to the tune of "Blame massage heights the company for their chosen system, not "Us" massage heights the local branch. You have been warned. The issue and interaction: I was told I could use my membership elevations to cover a service by the owner / manager, and did so a few times at this location without issue and then the very last time I went this location charged me $25 dollar fee after having a brief discussion with me and me relaying what the manger had told me and explicitly telling them "No" to the question of did I want to use the card on file. When I went in to question them about this I was told: 1. "I have spoken with Tim (the owner/manager) and he said that if he had made such an arrangement that he would've put a note on the account." (Implying I was lying about the whole thing). 2. That since the charge on the account had already been put in place that there was nothing that could be done 3. This was a corporate policy and they aren't able to wave the fee or allow members to use their elevation credits to cover it. 4. Even though he called the store to talk to the lady behind the counter (who turned out to be the new manager something that she didn't reveal till much later in the conversation) that I could not speak with him right then as he was very busy and that she would let him know I wanted to talk to him but she couldn't tell me when that might happen. 5. The manager kept implying that I walked out without paying however the conversation that I had with the lady behind the counter ended with her saying to me "Okay, that's fine" and her going to do something else. The manager also stated: a. She was the one who "applied the "override" to charge my card for $25 (after her employee indicated that everything was okay.) b. She admitted (grudgingly) Yes, they should've said something to me about it but sometimes they get too busy to call people. i. It is interesting that they have time to call you to ask you to schedule an appointment to drum up business but they don't' have time to call you for important things like hey there was an issue and we will have to charge you $25 dollars, for this service because of "x, y, z" read more

The customer service is terrible! They are not willing to work with you and honor their online rates.

I booked a massage online and logged into their system for the booking and everything. Online told me it would be $80. Showed up and it turns out the massage is $150. But online let me book for $80. I tried to cancel the appointment once I got there and was informed about the price change and they said I'd still owe them $40. Their online system should not make it possible for a returning guest to book a massage that isn't meant for returning guests. Once that all got figured out it was 11:10. I went back for my massage and by the time I got undressed and ready it was 11:20. The massage was over at 11:58. So I paid for a 60-min massage but only got a 40-min massage. I'm giving them 2 stars because the front desk ladies were super sweet and tried to help me the best they could. If it wasn't for time I'd give no stars. I left feeling scammed and forced to give this company money. I felt like a hostage. NEVER GO HERE. read more

Absolutely horrific customer service. Constantly cancel appointments you have to make months in advance. I have been canceled last minute (same day) so many times I have lost count. The front desk berated me and yelled over me when I was trying to ask about my appointment for the next month since my current one was canceled. I asked her to stop speaking over me so she could hear me and she accused me of having an attitude then hung up on me. Very childish. Very rude. Did not solve anything. This was unacceptable. Final straw-go somewhere else. Forget this place. read more

Had a massage appointment with Deb. She was great! She listened to my concerns and acted accordingly. I feel great! I definitely recommend her! read more

Let me start by saying this was my first ever massage. I received a gift card for an introductory 1 hr massage when I called to book it I was told the price had gone up $10 and I would be responsible for that. I thought that was pretty ridiculous that they where raising the price on something they had already sold and let the lady on the phone know that. She said she would put that in the comments but in the end it made no difference I still had to pay the 10$. So I was just looking to have my back and shoulders rubbed and I don't even think that happened. What did happened was that this very nice young man stabbed me all over front and back with his elbows and forearms. It was absolutely miserable. If this is a massage I will never be going back! read more

I was in town due to my mom being in the hospital. I happened to see this place so I went in. I booked a 90 minute massage with Chase! He was very nice and did a great job! I would definitely recommend! Also for checking in with Yelp I got a free upgrade! Well worth it!! read more

Courteous and helpful staff, the facilities are always very clean, and Adam is a great massage therapist!

I always leave here feeling relaxed. This location is great! Super nice staff and very clean. They always take great care of me.

Highly recommend Morgan (Esthetician). She is thorough with recommendation on your skin care and does a fantastic job.

If you are looking for a great massage therapist ask for Deb. She is amazing. She cares about her clients and always follows up on progress from visit to visit. read more

Went again recently and want to update my review since some things changed (or I just noticed then) - I did online booking. Super easy and I could pick a time where my favorite therapist were available - I noticed that there are always cool sales and promotions even on products. I tried the bath salts and really liked them... I want to try everything. Did get some samples after my facial to try. The lip treatment I'll definitely get - I wanted to buy a membership for a friend, but wasn't crazy about having my credit on file and having my friend have too good of a time, so I was able to pay in full - probably a weird thing to write, but I really liked the bathrooms. You can tell a lot about a business by the cleanliness of a bathroom Overall, I still give this place 5 stars. They always been accommodating and friendly read more

Ask for Rayne, she's super friendly and gives the best firm to deep tissue massages! It's easy to call ahead and book an appointment.

I've been a charter member here for over a year until I found out they hired a massage therapist who was charged for criminal trespassing into my home. My husband was a precious client of this therapist at a different location and she violated his confidentiality by posting a picture on one of her social media accounts, of the computer screen that he had an appointment with her. A clear violation of his privacy. We also shared proof that she is still going to court to answer for her criminal trespassing charges. The manager of the location assured us she would be fired or she would not work at the New Braunfels location where I get my services done, but that wasn't done. She still works there and also at the location that I go to. The manager would not allow me to be refunded for my 17 credits and stated I have to use them within 30 days. Unbelievable... In addition to that, before I knew that the woman worked there, during one of my sessions with another massage therapist there, I mentioned that I had been hospitalized and where. A few days following that woman posted pictures in her social of where I was hospitalized... nothing was done to protect my privacy or experience. This place is clearly unethical and neglect the privacy lawas So I responded with my contact information only to not be contacted. The manager at the location would rather be brought into a pending lawsuit that refund my credits. It's a simple solution and simple customer service answer... he never even investigated how my privacy was violated and if Hipaa laws were broken. read more

My therapist was 11 minutes late getting me in the room. She was another 5 mins waiting to come back into the room after I got on the table. I asked for a light touch and got something closer to deep tissue. I was told I would get the full 90 mins. 90 mins really means 80 mins. The gal at the front desk promised I would get the full 90 mins. My massage ended 75 mins later (the massage part was probably all of 65-70 mins). When I went to pay, I told the front desk gal (different from the first one) about the issues. I said I wouldn't pay for 90 mins, but I would pay for the time I did have a massage. She wasn't going to help me. She didn't care. I finally got her to call her manager who took $10 off (after she lied to him about what I said). This whole thing cost me $199. It was the worst experience I have ever had. For that amount of money, I would think they would be so excited to have a customer. In my opinion and in wanting to provide fair warning to anyone wanting to go to Massage Heights...unless you want to pay luxury prices for campground services, I would look elsewhere for a massage in New Braunfels. Happy Massage Hunting! read more

Always kind and very clean. Love my message therapist Jason. Been going here for 3 years once to twice a month. NB Texas read more

If I could give 0 stars I would. My membership auto renewed when it was not suppose to. I paid the first membership in full and said no auto renewal. The person that helped me originally no longer worked there and now it's my problem not the companies. It was 4 months before I caught the auto renewal (yes I should have caught sooner but I do t always check my account). Owner/Manager says they understand but will do nothing about it. Where has customer service gone. This business does not care about the customers or to do what is right. read more

Great place for individuals like myself who prefer alternative therapy for chronic pain. I highly recommend their massage therapists (Jason/Dain), cupping, hot stone massage, and hydrofacials with Morgan! Professional and ethical staff. I definitely recommend this place for overall wellness. read more

The massage was fantastic!!!! Jason was very respectful and had a lot of knowledge and experience. He quickly melted away those tough knots from working endless hours outdoors. The atmosphere was relaxing and I was in control the whole time from the lights to the pressure. The offer many elevations but I would recommend a good hot stone peppermint foot scrub for people like myself who are always on their feet. Than you Jason!!! read more

The massage package is a scam! Don't give them your credit card. I purchased a package of massages for my husband in December 2020. I just (November 2021) got a "membership" charge for $69.99 that I did not authorize. I called to cancel and was still charged. After signing a membership cancellation request, I see it states, "once cancelled, you will be debited one more time." I will not do business with a company that tries to trick customers into a membership with automatic debit from my credit card when all I believed I was purchasing was a package of massages. read more

Nice greeting when I arrived. Appointment on time. Great massage. I'll be back!

Worse experience possible! What was suppose to be a nice relaxing gesture for my wife turned into more unwanted stress. Not only was the staff Kayleigh and Jena very rude in person to my wife and over the phone to myself, but I've called multiple times and requested to speak to the manager Tim Gosch and have yet to receive a call back. Conveniently the manager is never there when I call. I booked a 60min massage online for my wife at 12:30 and I received a conformation email for 12:30. The staff took it upon themselves to change her appointment to 12:00 after I told them my wife would not be able to make it by noon. I received no notice or conformation of the changed appointment time. My wife arrived around 12:15 and was deemed late. She received a 25min mediocre massage and we were charged full price. This place is a crock. I should have read the online reviews before booking her appointment. I never would have came here in the first place had I done so. I would not recommend this place to my enemies. If negative 5 stars was an option it still wouldn't be enough for the dissatisfaction I have. read more

I don't usually review, but I was so disappointed today. I have been a client for about a year and this was the first time I wasn't able to schedule with my usual therapist so I was put with someone else. This was a 1 1/2 hr massage appointment. I am a dental hygienist and have been getting massage therapy for many many years. This was the most unpleasant massage I have ever had. 5 minutes in I wanted to stop, but just as with my job, thought I would let this therapist continue. Her strokes were rushed, not relaxing or therapeutic feeling at all. I felt like I was on a rough road ride. If anyone is familiar with the episode of Friends when Monica is giving massages, it was like that. I even asked the people up front how long they had been doing this as it felt like they just walked in off the street and started giving massages, I could do what they did. I give 5 Stars to location and all other times I have been there and the therapist I normally see but I just couldn't go this time without saying something. I didn't say name or gender because we all have preferences, I know, but I wanted to let y'all know. read more

Do not come here! Do NOT waste your money. The prices are ridiculous and if you ask for an hour expect to get cut at least 5 minutes short. Don't forget your paying them by the minute! After being asked to "tip" I politely asked to tip "10%" of the total $90 bill. The counter person continued to put a %25 tip which came out to almost another $20. Ridiculousness at its finest. read more

Sadly, this establishment has extremely poor customer service. They do not communicate clearly when it comes to their packages and I have received MUCH better massages elsewhere in town. Save your money and save yourself the headache. read more

I received a gift card to massage heights for my birthday. I chose the new braunfels site, it was closest. I had James for my massage. He was amazing! He was super respectful and considerate of the amount of pressure. We spent a lot of time laughing! Haha. I had Morgan for my fascial. She was so comforting and encouraging of my skin care routine. I was so relaxed! All the staff were friendly. Very clean! 10/10 would recommend! read more

Best place in town to get a Massage. Feels like a family owned business from the minute you walk in the door. Brianna is my therapist and is very knowledgeable of techniques and which areas will fix my body. I definitely recommend her. Everyone who works here really cares about you, unlike another massage chain I won't mention the name of across town. I not only look forward to my massages when I go in but also knowing I will be treated with the upmost respect and care. Keep doing what you're doing Massage Heights - New Braunfels! read more