I had the pleasure of having Stephanie as my massage therapist. She is very thorough and focuses on all the areas of concern. My favorite part was the scalp massage. I walked out feeling rejuvenated. I cant wait to go in next month for my 60 minute massage. read more

Massage Envy - Massage Time. - Skin Care Near Me - Menifee, California

The manager, Cici, is the reason for the 1 STAR. How uninformed does management think their clients actually are? A few weeks back I had an afternoon massage and in all honesty, after 8 years of having a membership with ME, I finally had a complaint. Thankfully I was able to speak with the management, Cici, and she explained what happened. You see, Cici, explained that I had been scheduled for the INCORRECT service and how this was more of a "medically" focused service. Oh, OK I see...so that's why I was drenched in oil to where I had to request halfway through that Sandra stop to wipe some of it off. That must be why Sandra squeezed my toes (that was it for the feet), poked my shoulders at the bony area and COMPLETELY ignored my back. Sandra barely spent any time on my arms but way too much time on the legs. I stopped the service early because my anxiety and stress level was off the charts half way through. It reminded me of a Friend's episode when Ross pokes one of Phoebe's customers with a wooden kitchen spoon. read more

Have had two facials and love them! Bought a membership after the first one! Gentle and very professional service

I've gone to a few massage envy locations, struggling to find a therapist who listens to what I need and works on just that specifically. Today I had my first massage with Beth at the Menifee location. she is very knowledgeable on trigger points and addressed my issues immediately. she only focused on what I asked. It was hands down the best massage I've ever had! read more

I went here to get a massage because my feet and legs were sore so when I filled out the paperwork, I said, please focus on my legs and feet when I got into the massage room. I told the girl Alma to please focus on my legs and feet. She never touched my feet one time and barely worked on my legs. The whole time was focused on my back where I did not need attention and normally I wouldn't complain, but this is the second time this has happened at the same office in Menifee I've had good experiences at other massage envy, but never at this one. read more

I received a gift card to Massage Envy, my massage was good. What I didn't like is their membership services. You are charged a ridiculous up charge for not being a member, and the girl at the desk tries to push you into purchasing a membership, being charged one month and then counseling for the lower rate! I don't feel that the massage is any better than another place and would not return here again. read more

BE AWARE!!!! Book a "90 min massage" from that 90 min massage they deduct 20 min / 10 min in the beginning so undress and 10min on the end to get dress!! To me this doesn't make senses I'm paying for a 90 min massage I should be receiving full 90 min read more

I booked a facial with Ashley and let me tell you, I left feeling amazing and my face looks so youthful. Ashley was very sweet and gentle. She explained everything as she was going and gave great advice for my skin. 60 minutes was not enough time, I did not want to leave. I'll definitely be back! Thank you Ashley:) Plus: Front office staff is awesome as well. Very clean and organized. read more

Went in for a 90 minute massage. When greeted by the lady at the front, she asked me questions about being massaged in certain areas including my scalp and feet, I told her that would be great. My therapist instead kinda tortured my back, which I'm sure had a lot of tension, but didn't touch my head or feet which I was really upset about. Those were two places I had wanted a good massage the most. If someone is paying for a 90 minute full body massage please give them a full body massage! read more

Ebony provided a 90 mins deep massage, extremely professional, patient & detailed. Despite it being an amazing experience the pressure was just a little lighter for me than preferred. Alternatively, I will highly recommend & gift my husband a massage with Ebony. I'm used to Thai deep tissue massages so it is always challenging finding something comparable but this place is second to it so I bought a membership! Thanks Ebony. read more

I definitely don't recommend this location. Very unsatisfied with the customer service here. The manager Jessica is absolutely horrible. Please consider going elsewhere! read more

Cristo. All I'm going to say is Cristo all the way. This place is great and well worth iy read more

Day of cancellation, offered no alternative accommodations (different tech, different time, different location?)

I want to give a shout out to massage therapist ebony cause she does amazing job what I asked for medium pressure full body., & focus on upper back massage. Afterwards I felt so relaxed & don't want to go home. read more

This place should be out of business!!! Just had my facial canceled 1 hour before my appointment! I'm getting married this weekend and I was looking forward to this treatment! Tech had a so called personal issue!!! This is not the first time they pulled this stunt!! They should move other appointment around for such matters or have back up techs!!! I wouldn't recommend what so ever!! read more

If I could give less than one star I would. My wife and I signed up for the massage plan and got our first couples massage no problem. That was the ONLY no problem. For the following 3 appointments (each scheduled 2 weeks apart) at least one of us were sent a text stating that the therapist either went home early due to illness or "had a family emergency" and didn't come in. We called after the third time and said we wanted the package cancelled. We were told we had to cancel at least 10 days before the billing cycle so we HAD to keep the last appointment. Lo and behold, we get a text on the same day as the appointment (like the last 3) and it stated that the therapist wouldn't be available because they went home sick. We called to cancel the package permanently and they tell us we had to COME IN to sign cancellation paperwork. This was never conveyed to us when we called to cancel the first time. They emailed us the form to sign and send back. I'm not sure if every Massage Envy does this or if this is just a problem with this location! We will NEVER step foot into this business again and suggest you don't either unless you have a flexible schedule to work around THEIR employee issues! read more

Great if you like flexible options for appointment times and therapists. You can also choose a therapist if you have a favorite. Same day appointments are harder to get and I have been unsuccessful in the year or so I have been using this location. Next day not an issue. Clean place and friendly staff. read more

It was ok I have had better massage's. It is a chain established would go again as a second choice

My massage was done by Brenda and she was great, would love to see her for a longer session if I could. I however didn't appreciate how I was asked beforehand about my health issues in the main lobby for everyone including other customers to hear and see even though they have an empty separate private sitting room a few feet away. I don't remember her name but right after being in a dark room the same person (not brenda) lead me back to the bright and loud main lobby passing the empty sitting room only this time to sell me membership. They didn't want to take no for an answer, I was getting overwhelmed and it just ruined the relaxed headspace I was in. I just wanted to sit and relax in peace with my water until I was able to actually walk and drive again. If selling like this is normal practice for massage envy then I hesitate coming back because of it. read more

I have been coming here for quite some time and not for massages!! FACIALS!!! So relaxing if you have the right gal, Heidi!! She is fantastic, my skin loves her!! She will let you know what your skin needs ! read more

Recently was visiting my mom in Menifee and had time to use my membership visits. I chose Tony because he was the one who did deep tissue and had appointments available. Once he started the massage I was questioning how he had any openings because he is amazing! I love deep tissue and decided to add hot stones because I hadn't treated myself in a long time. Tony's technique with hot stones incorporated into the deep tissue massage was outstanding! Every area that he massage, he also used the hot stones! He was so detailed with every area! Tony is one of the best massage therapists I've ever had! I am surprised there are not more reviews on him! read more

I'm giving this place one star because they apparently do not care nor want my business! The only reason why am even giving this place an opportunity is because my husband bought me a gift card, which, by the way, they will not refund! It's a pretty good amount, so not going to waste it, three days and no return phone call, no way to set my appointment up online. So I can only imagine the attitude of the actual employees. What a turn off! once I have my services, they might change my mind, and I will update. But save yourself the trouble, and by reading the other reviews, seems to me a lack of care for the business is the norm for this place! read more

I had a much need treatment today by Jenna. She was very helpful in working out all the knots in my back and neck, just the right pressure. I would recommend her to family and friends. Kelly Meyer read more

Went in today 8/7/23 and had a not so great experience this morning (wont go into detail) I called and spoke with the manager who was super helpful and apologized. She re booked me a complimentary massage with Jessie. Jessie was amazing and it was such a relaxing massage. I highly recommend her. read more

I absolutely love this clinic! The front desk is very nice and my esthetician, Jess, is absolutely wonderful!! The atmosphere is very relaxing. I definitely recommend this clinic!!! read more

They either cancel the session or reschedule it because their employees aren't working that day because they are having scheduling problems. And when you actually do get an appointment they tell you last minute when you're in the place that you can't come in because of some rule or regulation they have. I'm sooooooo over them. Do yourself a favor and don't get the membership! It's expensive and they seems to not care you are spending your money there. Go to the massage place in Sun city instead by the Vons. They are great and cost less and do a better job. read more

Just finished a massage with Lisa after work and it was fantastic! She let me relax and was very skilled at attending to my trouble areas while still being relaxing. Definitely has healing hands! read more

I had the Best Massage from my Therapist Sierra. She is amazing has a gift for finding the sore and aching muscle. Really listen to what I wanted work on. Focus on my arms as I ask did a enhancement muscle therapy felt amazing. I can tell she has years of experience and loves her job. Never had a massage with so much detail. I loved all the techniques she did. I recommend her %100 percent. I rebook with her. I have found my Therapist. Thank you Sierra for your hard work and Customer service. read more

Julie and Natalie are amazing! I was a business manager for a branch in TX, I've had many massages and Natalie had great pressure and knew what my body needed more than I did. I was impressed and totally relaxed. My mom had a 90 min with Julie and couldn't stop praising her the whole way home, literally did a happy dance and touched her toes while standing up. The day before my mom was in tears with unbearable back pain. Thanks for fixing my mom Julie, now she can chase my 1 year old around no problem! Great job ladies. I will say, as a previous frequent Massage Envy lady, I was a little disappointed I wasn't offered a membership after my session, Natalie was worth me going home to consider asking my husband for an early Christmas present. I'm sure I'll be back again for another session & I'll recommend friends to visit this location. read more

***GIFT CERTIFICATE NON-REFUNDABLE *** Apparently if you purchase a gift certificate you cannot get a refund . It should be stipulated when making the purchase not when it's to late. It's just bad business. I will be sure to inform everyone I know so they can avoid the same mistake I made. read more

Last minute CANCELLATIONS are a real problem with this place. Of the last 5 massages my wife and I have scheduled, 4 have been cancelled. We have 2 massages scheduled for 11am today and, you guessed it, we just got the cancellation call for my wife's appointment at 9:45am. For a major massage chain, how do you NOT have someone on call (maybe a permanent substitute masseuse) to handle these situations as they arise? The real problem is we still get charged that monthly fee even when try cancel. Of course I'm going to cancel my massage now. What's the point of requesting a Couples Room without the couple? read more

Haven't met an employee I didn't like, haven't had a bad massage from any of the LMTs, booking online is the best, though if I want to cancel or change I have to call. Quick easy check in, good solid place to go and one of few in Menifee. read more

I don't know where to begin with this review. Long-term members with chance after chance to make things right. On multiple occasions our appointments would get canceled the day of and/or while we are sitting in the meditation room waiting. Spoke to the office manager multiple times to try to rectify situations. The turnover of masseuses is ridiculous. I have to book months in advance for them just to cancel on you same day. I highly recommend finding a non-chain masseuse. Spent lots of money on 60 minute appointments that by the time you get in and out of there it may be 45-50 minutes max. My time is just as valuable as theirs but not taken into consideration. read more

I booked a massage with a male staff member (my preference) when I arrived for my confirmed appointment they said he wasn't available and they Only had a female available. I told them I would reschedule then, and they said they would have to charge me a cancellation fee since they had an available massage therapist on staff to do my massage after speaking with the "manager" they said they'd make an exception that time to let me reschedule but normally they wouldn't do that! I'm a hairdresser and I know if I wasn't available for my client and they showed up without me telling them I was not available and then they were told they had to go to someone else to get their hair done and they refused and I charged them a cancellation fee, that would be unacceptable. Think of it in that aspect !? This place is corporate and run very terrible! read more

I'll begin with saying the services in general are great and I have never had an issue with this. I have been getting massages and facials here for about 4 years. But lately I have been extremely disappointed in the amount of day of cancellations. Upon reading these reviews, it appears I'm not the only one! Within the past 6 months, I've probably had about 6 day-of cancellations which is unacceptable for a major establishment like this. I tried booking a facial 2 months ago and have yet to receive it because of cancellation on top of cancellation! Then, to make matters worse, I can't book another one for at least a week because they're booked out so they keep getting pushed out and pushed out and then, perhaps, cancelled again! It's ridiculous. If you ask for a credit they will comp you (at least that's what I do!). So if you book here, be prepared to get that dreaded phone call letting you know that your therapist is sick and has to cancel. read more

I was able to receive the rapid tension relief service today. It is AMAZING! I feel so much better and I have more range of movement. I feel relaxed and my pain is gone or at most at a level 1. I highly recommend this service, it is so worth it! read more

Great experience. The lady at the front desk was very sweet and helpful and my massage was excellent. I think her name was Brianna. They really listened to what areas I wanted work on and did a great job. Ebony was my masseuse. Made my back feel brand new again! I will definitely be returning. read more

I am so fed up with businesses charging clients/customers fees when we have to cancel an appointment less than 24 hrs notice or get stuck paying a fee if we dont call in the 24 hrs ahead of the appointment, but the business can cancel our appointment within 90 minutes when their employee calls off the same day! We are all human, we all have things come up unexpectedly and need to cancel appointments without 24 hrs notice, but don't charge customers extra because of our needs too. Why don't you pay me what you would charge me when the therapist cancels his day? No, you want to be sorry, understand my frustration, comp out one session. How about businesses stop being so damn greedy and understand people get sick, their families get sick, sudden changes do occur, for everyone! Be understanding and helpful not money hungry, to nickle and dime consumers every chance you get! ME memberships are ridiculously expensive and nothing ever changes or improves for the customers paying for it! read more

I'm sad to say I've come to the conclusion that this place is first and foremost a money collection business, rather than a provider of health and wellness services. If they were good at providing a service they wouldn't need to make you sign a contract and automatically bill you. I should have known better, and the more people I talk with the more I hear stories of people having multiple sessions accumulated, then losing them when they cancelled their membership. It will be a good day when I get to cancel mine. This isn't even my home location, but I've tried 3 of these places in the area and I have yet to find a therapist or esthetician who is good AND consistent in terms of quality, and who sticks around. I'd be very interested in knowing what level of job satisfaction the employees experience on average. At this point you might be asking why in the world did I commit to a membership in the first place!! Well, my introductory session here was decent enough and at the time I liked the idea of having additional "member rate" sessions during the month. I figured it would be worth it if I got 2 or 3 sessions a month which was my goal...I was on a heavy workout regime at the time. But that first therapist has since left unfortunately and I haven't found another who's good and consistent. I won't go into details about each session but for my last service I had a regular facial and there were periods of several minutes each during which the esthetician wasn't actively doing anything. I've always had estheticians massage my arms, hands, neck, shoulders, and décolleté after applying the masque etc, and waiting the appropriate amount of time until removal, during which massage would be performed. This particular esthetician rushed through the massage portions and then just sat at the head of the table for several minutes each time. I wondered if she was on her phone, but I can't really know that obviously. It was rather awkward and uncomfortable having a service provider in such close proximity to me while I'm in a pretty vulnerable position (half naked under a sheet with eyes closed) and having no idea what she's doing. The massage tables here are narrow and worn out too...it feels like I'm resting on a piece of plywood with a few inches of foam. After my last facial session I left with a sore lower back. Everything seems to be clean though, I've never experienced any issue with cleanliness. I've gotten quite a few massages over a couple decades and it's unfortunate this has become the standard. read more

THIS PLACE IS HORRIBLE!!! I schedule an appointment online for a 90 minute massage for Friday at 6:30pm 2 day prior I even got a voice mail confirming the same time and date. The day of my appointment I received a call from them at 5:09 asking me where I am for my 5pm appointment. I told them my appointment was at 630pm not 5pm there girl on the phone said per notes it shows we confirmed the reschedule of your appointment for 5pm and it has been switch from 90mins to 60 mins. I told her I never spoke with anyone to reschedule my appointment and I have a screenshot of my appointment confirmation time. Then she said well its to far in now to your reschedule appointment time which is BS I never reschedule and we are booked for the rest of the day. This place is a fucking joke dont waste your time here especially when they lie and say things that aren't true per notes my ass. read more

Massage Envy - Skin Care Near Me - Menifee, California