I booked an appointment online through Schedule city. I realized right away that I made it by mistake, and followed the instructions online to cancel by calling the provider of service. I told her I had chosen the wrong service and I would handle rescheduling a different service. She said no problem, it hasn't shown up yet, but she would handle it. When I still got charged I asked why. I got the run around from the owner and a bunch of lies and made up stories that she thought I rescheduled that service. When I specifically told her on the phone that the service I had accidentally chose was NOT something I wanted. She never refunded they money after several messages back and forth. Worst customer service I have experienced in years. read more