Pre-sales support was great, we needed a new gas fireplace insert and they were extremely helpful and answered all of our questions. They encouraged us to email or call if we had more questions once we looked over sales brochures at home, and when we did indeed contact them they immediately got back to us.
The primary installation was great, the work was very clean. It became a bit more difficult to contact them at that point, especially to schedule follow up visits for calibration, installing a part that wasn't included in the original order, etc. More than once we were told they'd get back to us, and a week later we had to contact them. However, this was in early fall, when I'm sure many other customers were having installations/cleaning done; based on their demeanor I'm inclined to give them the benefit of doubt.
My wife and I have recommended them to others, and they've all been pleased with their showroom and information as well. read more