Amazing hometown bank, so glad I picked them over Lake Sunapee Bank, which I heard was bought by a…read morebig not local bank...

From the owner: Savings,Checking,Safe Deposit Boxes,Mortgages,CD'S, Banking Services, Residential Services, ATM'S…read moreExpress Banking, 24 Hour Drive Up ATM - Serving Vermont and New Hampshire. Loan Products & Services;Apply for A Loan by Phone;Lender;Member Fdic;Your Hometown Bank

Everything goes really well when we go to the bank everyone's really kind and friendly. My husband…read moreis older and they take their time explaining things to him and they don't rush us to the bank like we're just nothing like we actually like family that they really care about our banking business and

For some reason this bank has been unable to provide the executor of the decedent's account with…read morechecking account statements needed for a Probate Inventory. Months have gone by. Was told the account was purged from their system?? A request to send the information to the Executor has been ignored despite providing them with a death certificate and Probate Court Notice of Appointment of Executor. I'd love to understand what is going on.

I appreciate that this branch is convenient for when I'm heading out of town. The staff are always…read morefriendly and helpful.

From the owner: We offer a wide range of personal and business banking services, including rewards checking and…read moresavings accounts, instant issue debit cards, mortgage lending, online banking and convenient local service. Choose Claremont Savings Bank and you'll enjoy exceptional service and trusted advice from neighbors who understand your needs and share your love of the community. We're with you.

I have been dealing with this bank for 20 years and have had a variety of banking issues to deal…read morewith over these years. I haven't always used their products, but have Safe Deposit box, checking, savings, money market account and debit card with them. Manager Matt is awesome and quite helpful. Most of the younger staff are getting good training. I didn't much care for the advice of the financial investment banker, who expected we would have lots of money to invest. I wouldn't listen to the advice of others on this site who dealt with one of the tellers rather than one of the bankers. Katy, who has problem contacting them by phone, should call the branch. All of the banks out there that have multiple branches will have a hard time getting good and well trained staff. They should try to figure out who knows what among the staff. Robert

Mallory the bank teller led me on a wild goose chase. My mother passed away, left the key to a…read morelockbox. I show up with the key and Mallory tells me i need a death certificate. I come back later with a death certificate and she tells me I need to petition the probate court to get access to the lock box, even though I am the executor of the will, have the key and my Moms death certificate. As a result of Mallory not knowing her business, I wasted a day while mourning, running around and accomplished nothing, while being no closer to knowing if the lockbox contains information on my Moms burial wishes. As a 20 year customer of citizens bank, I am extremely disappointed that the bank would employ someone with no knowledge, say nothing about her cold and careless delivery.

I submitted an application to refinance our home loan and all those that I talked with were very…read morehelpful and had positive attitudes. I did not complete the loan at the time, but plan to come back to this agency when the time is right. Thanks, Susan

I'm a new customer of Mascoma bank and am nothing but disappointed with their products. The…read more"Debit" card they gave me works some of the time, but usually not on-line. My mastercard works everywhere the Mascoma card won't. Mascoma was recommended to my by my Investment Firm counselor. I've NEVER had this much trouble with a credit card nor a bank before. I'll be looking for a banking system that works.

Final Version for Review…read more I've banked for over 30 years with institutions such as Bank of America, Capital One, and JPMorgan Chase. This was my first experience working with a smaller regional bank, and it has been very different from what I'm used to. When I was buying a business in Vermont, I took a loan through National Bank of Middlebury. As an out-of-state buyer, I relied on local recommendations and expected a smooth process. However, the loan application was slow and grueling, taking much longer than I had anticipated. A few years later, I applied for another business loan, and it took only two weeks to complete the entire process -- a stark contrast to my experience with NBM. In addition to this, I've experienced repeated delays with ACH payments and outbound transfers. Transfers into NBM process quickly, but transfers out are often significantly slower than what I've experienced with larger institutions -- often taking up to two weeks. Most recently, after selling my home, a payment issued through NBM still hasn't cleared a week later. By comparison, I've moved similarly large sums from major banks, and the funds were available the next business day. Even after depositing the NBM payment into my non-NBM account, I deposited a similar sum, and it cleared within 24 hours. One other significant issue has been the bank's outdated security measures, which feel archaic compared to what I've experienced with other banks. This has made certain processes more difficult than they should be, especially when dealing with electronic transactions or interbank transfers. While I understand that many long-time local customers may be satisfied with NBM's services, my experience has been frustrating, especially when compared to the speed and efficiency of larger institutions. Based on my experience, I would not choose a small regional bank again.

Im not sure what they changed but my card has been getting decliend and locked when using it for…read morerandom purchases. Cat food at the local pet mart? declined and locked. Payment online to best buy? Declined and locked. They started using a 3rd party security group. So you have to call them first. Cards still locked. Have to call up bank of middlebury after and have them unlock it on their side. Get your card locked once and you seem to enter into this limbo start of getting locked. Is it any better than a big bank? I don't know anymore

Horrible bank designed to steal your money! Very poor customer service and horrible app they force…read moreyou to use. Total garbage. Avoid if you want to keep your money.

It's a bank. I don't use anything other then a basic account & I'm pleased. I had some overdrafts…read moreand they let me know ASAP. They have an ATM that you can deposit money in 24/7? They have lots of locations in this area which also makes it convenient.

The worst problem with this bank, and really the deal breaker for me is the rudeness of the branch…read moremanager, Richard Lemay. Everyone else working there has been friendly to me. They are a bit unforgiving with their fees, and they don't have any ATMs except at the bank itself (and recently that one was broken). But really, the fact that they are a small, local bank outweighed any shortcomings for me until I experienced the snippy & superior attitude of the branch manager. I'm closing my account & I wouldn't recommend this bank to anyone.