I want to warn my locals of a company we thought was on the up and up. We've never cut our own grass. My husband has terrible allergies and no matter what, when he tries to mow he's down and out for 24 hours after. Made more sense to pay a company than have him miserable.
We hired and contracted with Maryland Landscape Services at the beginning of summer to come every 2 weeks to cut our grass. They came on the days promised but never did the work as promised. We always had missed trimming areas, grass clippings ALL OVER our sidewalk, in our mulch and in the stairwell leading to our basement (that has a drain to prevent our basement from flooding - we literally had to clean up their mess to keep our basement from flooding). Multiple times I had asked the guys working to do a better job, they never did. We could usually live with most of how it looked, though some areas were never done at all.
When we got a fence installed, we were told it would be a $10 hike in price starting with our next cut (would have been the first one in September). We didn't think it was necessary but we agreed since we only had 2 months left. When I got my September invoice, she indicated that we needed to pay the $10 extra for the prior cut in August (the only one we had a fence for) even though the email said "starting with the September cuts" along with our 3 cuts in September ($190); I only paid $180 of it since the email I had indicated that it would be starting on the next cut. I sent an email stating the increase would be fine but I was super unsatisfied with how trimming was already done and she said she'd make sure they did better. 1st cut was sub par and I even went out to ask them to trim better. They said they would and of course they didn't. 2nd cut of September was terrible. Grass everywhere. We had company coming the next day, so we had a kid in the neighborhood come over and we paid him to trim and clean up since we honestly didn't have time. When I contacted the company, I asked for a refund for my last cut that hadn't occurred and a partial on that one. She said she'd refund the last cut but not anything on the one prior because I waited too long to contact her (but I needed it done the day after they cut and didn't have time to wait for one of her employees to come back and do another half ass job). I told her I'd be contacting my bank, as she didn't hold up to mowing properly. She still refused and when she finally sent a check (2 weeks later) she deducted the $10 from the prior month that I never agreed to.
I filed a dispute with my bank and sent them photos and a statement and they sided with me and reversed the charge. I never cashed her check since I'd won the dispute and wasn't going to steal the additional $50.
I got an invoice yesterday for my 2 September cuts. I sent an email letting her know I wouldn't be paying it, as I had proof that services were not rendered as they should have been. She wrote back threatening to file a lien against my property.
Please do not do business with this company if you intend on having the job done right. I will fight this with photos and contact dates because why should they be paid for something I had to go back and clean up? read more