They could improve by hiring competent medical providers. Quality of care is poor at best…read more The office staff is quite good.

I've been seen by Prohealth doctors for decades. When my primary care doc retired (sadly, for me)…read moreit was a bit rocky for a while, but I am currently a happy patient of Dr. Chan. I am able to see her regularly for annual checkups and, when necessary, for emergency visits. I find the West Hartford office very responsive. I believe they are now running smoothly, and the folks they have at the desk, etc., are competent. I'm writing this in the fall of 2024--I feel good about this practice and trust them with my care.

Called to schedule a new patient appointment for my husband and the woman that answered was very…read morehostile. I proceeded to schedule the appt because I was hoping the Dr would be nicer. After hanging up with the hostile "receptionist " I realized she didn't even ask for my husband's name or DOB but she did ask what type of insurance he has because she had to make sure it was through the private sector. So I call her back to give her my husband's information and she stated... SHE DID NOT NEED IT! WTH?! NO THANK YOU!!! What type of medical office is this place if they don't need a new patient's name? Canceled that appointment. And of course she hung up on me. Yelp only allows for 1 star - that's why I gave it.

Love him! He will be my PCP until he retires! gentle, thorough, explains everything, he brings out…read moreprops to explain whats going on, and he doesn't do it on purpose, but he is very funny. Does constant research. when he tells me something, I am 100% confident in his opinion

For good or bad, I love coming here. Great professional medical staff from the front desk all the…read moreway to the examination tables. I've been a patient way before the ProHealth organization absorbed the private practice I frequented. Since then, availability and diagnostics have expanded, but the personal care has remained unwavering!

Went for an ultrasound and the tech sat in the room and ate her lunch instead of taking me on time,…read moreknowing I had a full bladder... she did not have a patient before me and took me a half hour late

I saw Dr. Polatnick for my chest pain. He was very thorough, hospitable, and listened attentively…read more He told me that I can call anytime if I have any questions. I appreciated his willingness to be helpful. He told me to have an ultrasound. I had the ultrasound at another hospital, and the result was sent to his office. I called the office yesterday and asked about the result of the ultrasound. I was asking to speak with the doctor directly, but I was not able to. A receptionist over the phone stated she talked to the doctor, and the result was "indeterminate." I asked her to explain what that means. She stated, "It means we don't know what the heck is wrong with you." Then I asked what else the doctor found in the result. She stated there is nothing she can say. I was disappointed that she was not willing to help me speak with the doctor directly regarding my test results. I called the hospital today again about some concerns that I had. A receptionist became irritated, and stated "The doctor has nothing to talk to you about that." I asserted the importance of speaking with my doctor. She did not listen. She became more irritated and insisted that the doctor does not need to speak to me. She finally stated she would let the doctor know about my call. However, she was very unhelpful and unwilling to assist me. When I explained to her the importance of this matter, she simply hung up while I was still speaking. I felt mistreated and disrespected by her rude and unprofessional behavior. My hope is the doctor is informed about this inappropriate and unjust behavior of his receptionist(s) and he can take appropriate actions to rectify this. As a patient, I have a right to speak with my doctor.

Dr. P. is my general practitioner and, though he is not located particularly conveniently to where…read moreI work or live, I would go a long way out of my way to have him as my doc. He spends enough time with his patients to gain a holistic understanding of their situation and is pragmatic, smart and just very nice. The office staff and his PA are great, too.

Dr. Jacques is friendly but unreliable. He called me a…read moretrailblazer for getting WC to reimburse but he sure doesn't comply when they asked for an update and he sent a vague "chronic pain," letter that only proved, he's not in a "bonfide," relationship with me. Now I have to switch my renewal doctor to someone who will follow DCP's rules so I continue to get reimbursed by Gallagher Bassett. $150.00 for a renewal and I can't get a paragraph written for the State of CT.? In 2019 he wrote that medical cannabis working great for "bee sting" nerve damage, replacing Gabapentin... He could have used that letter and just changed the date. I always seem to get my medical mj card renewal appointment, changed the day before. I found (2) other choices and they are more conveniently located and the renewal fee is only 99.00. I was embarrassed after reading what he sent, for HIM. Proving disconnect isn't a bonafide relationship so, he fired himself. Very disappointed in his actions and lack of integrity.

I often wonder how MD's can go through so many years of education and training only to have their…read morepractice rely on the incompetence of the staff they hire. I made an appointment with HMG on Bishop's Corner last Monday for this morning at 815 am. I gave all of my information over the phone and informed them I'd have my 5 month old with me. Woke up this morning bright and early, got my kid packed up to head to my favorite place to be at 8 am on a cold, rainy morning and - shocker - they 'couldn't see me'. "Oopsie. Sorry. She shouldn't have scheduled you - our system should've caught that," was the rationale I got. No attempt to clarify the issue. No attempt to reconcile the situation. While I was half certain the person that initially collected my information and scheduled my appointment was actually annoyed I was calling, I became fully aware that rudeness is a criteria to be employed in this office when dealing with the pleasantries of the most useless glass window operator I encountered when I arrived this morning. Thank you, Hartford Medical Group, for your profound message that I should stick with UCONN.

Great Doctor! Clean well equipped office, friendly staff, knowledgable advice, and fast and…read morefriendly service. Will definitely be back, and suggest to anyone who is looking for unbiased health services. Dr. Pickering doesn't prescribe things you dont need, but won't hesitate if the need is there. Trustworthy, dependable and funny too!

Are you kidding me... 1.5 stars max????? My PCP sent a…read morereferral to Hartford healthcare . Received a call from a "Susan", no last name. Called back numerous times only to get through to the answering service after waiting for 10 minutes. Always, always do your research on these healthcare providers Never saw one and a half star overall review on a medical service . 90% of the reviews are one star reviews . Please don't waste your time and get over burdened with stress .

i can only recommend you go elsewhere. i found a significant lack of professionalism, no…read moreempathy, no compassion, no expertise and an inability to adjust to rapid changing situations. In general i find the lack of quality care in Torrington CT pervasive. Go elsewhere

A Woman's Life Center gets an a+++!!!!! I came in for a simple first trimester screening, and due…read moreto some confusion they didn't have my appointment booked. The staff went out of their way to make sure I still got my gender test done. Amazing customer service.

I'm 55 years old and Dr Wellner has been my Dr most of my adult life. my dr is a throwback to a…read moretime when integrity, competence and empathy where the most important criteria for a Dr. while his bedside care may be a throwback to a different time, his treatment methods are thoroughly modern sons rare case of really getting the best of both worlds. I don't usually write reviews, but Dr Wellner's care through the years has made a real difference in my life and If he is accepting new patients and you have the opportunity to be in his care, i can't recommend anyone higher!

If you're looking for a new and modern doctor's office where you don't have to wait ever, this is…read moreNOT the place to go! If you are looking for a PCP that gets the diagnosis right the first time and doesn't waste your time with subsequent visits to try and solve the same issue, then Dr. Wellner is the ONE to see! I've been going to Dr. Wellner since 2012. I've never had a lot of faith in Primary Care Physicians and was reluctant to even find another PCP since I see a PCP 3-4 times a year tops, eat pretty well, and workout regularly. Dr. Wellner is fantastic! He spends plenty of time with me, explains everything very well, and has diagnosed / treated a few issues that area SPECIALISTS (not PCPs) have gotten wrong. Recently, I was treated for Lung Cancer at Memorial Sloan Kettering in West Harrison NY. Never smoked a day in my life. MSK is supposedly one of the "best" cancer institutions in the county, yet they missed so much. Forgot to Rx me meds after Chemo, claimed I just had Esophagitis for 6 weeks when it was really that plus Acute Kidney Failure, a potentially life threatening DVT and Pulmonary Embolisms. Was hospitalized for 6 days thanks to them not equating my complaints for 6 weeks of Chest Pain, Dizziness, and Shortness of Breath with anything serious. MSK added 15 medications! to my original 5 med Cancer Tx protocol bc they couldn't figure anything out instead of admitting "we just don't know." Their arrogance and dismissive attitude was beyond frustrating. My point here is I called Dr. Wellner to treat my persistent 5 week cough (that MSK threw more useless meds at, refused to Rx me an inhaler, forgot to call in a cough suppressant to the Pharmacy-total lack of follow through). Wellner got it right the first time where this overated Cancer institution failed yet again.. Also, Dr. Wellner even charged me a substantially reduced cash pay rate for two office visits when my company switched insurance plans years ago to one he did not accept. I never had a bad experience like some of the other people have. I always WORK WITH the doctors and not against them. Dr. Wellner LISTENS and works with me every time. Whereas the Cancer Cattle Call Center overbooked MSK thinks they know everything, fails to LISTEN to key symptoms (like Chest Pain, Dizziness, and SOB for 5 weeks) and says further testing isn't necessary.