Mary was referred to my wife and I by another renowned agent (Linda Schultz of Intero Real Estate Services in Los Gatos, CA). We were looking to buy a property in the San Francisco, East Bay Area and Linda knew Mary would best serve us with her vast experience and knowledge in this area. Mary met with us initially to discuss and ascertain what we were looking for; the type of property, features, amenities, areas of interest, price range, etc. She was very thorough in this process so she could direct us appropriately.
Mary is the consummate professional who remained focused and determined throughout our lengthy search. Mary personally showed us many properties and also provided us listings and advance knowledge on properties becoming available that matched our criteria. This enabled us to utilize the tools of the Web and allowed us to broaden our search as well as focus on or eliminate properties as needed. Mary never pushed us, but instead guided and advised us along the way. She would offer advice and we always felt she was collaborating with us while looking out for our best interests as opposed to simply trying to close a deal.
We ended up looking at over a hundred properties and submitted offers on three. Each time, Mary always kept her cool, protected our best interests and properly advised us throughout the process. She never missed an email, a deadline or mis-stepped in any way. We regularly noticed other realtors respected Mary; it was more that just professionalism on their part. It was apparent that Mary has earned respect within the community. Additionally, Mary also has an excellent network of professionals ready when needed like inspectors and trades people. Those people too were well qualified and collaborative. The third time was a charm and we found our dream house!
Looking back, we were not easy clients. We were very choosey, sometimes unreasonable, sometimes emotional and even pulled Mary into some longshot situations. She was always a champ! We took an inordinate amount of her time, yet Mary consistently made us feel we were her only clients (which we weren't) and remained extremely professional throughout. During the process, Mary's mother unexpectedly passed away, yet to her credit Mary never missed a beat. Mary is part business woman, part psychologist and marriage counselor. In the end, she proved to be a skilled facilitator with the utmost integrity. We highly recommend Mary Smartt. read more