WOULD RATHER LET MY TEETH ROT THAN COME HERE…read more
TL;DR - Terrible customer service, patient care AND shady billing. Familiarize yourself with The No Surprises Act - Providers are legally required to give you an up-front cost estimate before performing work you'll have to pay for out-of-pocket. If they skip that step and bill you months later, that is THEIR mistake. It's on them, not you.
I'll start on a positive note - Vy, the hygienist is an absolute gem. The salt of the Earth, really. She is compassionate, kind and gentle. Her care for patients is palpable and I wish she didn't work here so I could continue to be seen by her.
Everyone else? Absolute crooks who dgaf about patients. It's all about sales. This place tried to stick me with a $1,000 bill SIX MONTHS after my appointment for work they never told me would not be covered by insurance. When I called them out, their "solution" was taking ZERO accountability (no apology) and "generously" offering 30% off... meaning I'd still pay $754 for THEIR mistake.
Only when I cited the No Surprises Act and threatened legal action did they take accountability.
Here's my experience summed up for you:
Bait-and-switch Invisalign treatment - I came ONLY to create space for a missing molar implant. That's it. No cosmetic reasons, my bite or alignment was not causing any pain. I only needed to create space for an implant, nothing else and I made that VERY clear. Dr. Sidat sold me $5,000+ of Invisalign without outlining my care plan. She never told me I needed my wisdom teeth out first, or that it might not even work and that actual braces would be a better route. After TWO full sets of trays (with only 3 included in my care plan), their oral surgeon (Dr. Michael) bluntly tells me it won't achieve my goal at all.
Pressure & contradiction of treatment plan: Dr. Michael contradicted Sidat's plan, dismissed my request for sedation for wisdom teeth extraction, and continued to pressure me into having my teeth pulled THAT day. ZERO bedside manner, zero warmth and lack of care. He should consider a different career path.
Lack of transparency: Without a word, Dr. Sidat vanished and Dr. Bae took over my case. No explanation. No transparency. Just pretending like nothing happened. Mind you - I had never met Dr. Bae or seen her before.
Painful, botched work: Dr. Bae did fillings and resin work while I was clearly in pain (wincing and wiggling in chair). I had to physically grab her wrist and tell her I needed a minute to which she did not say a word or apologize. Instead she sat there like a dog waiting for you to throw a ball. She just wanted to get back to work. My tooth is still rough and not smoothed over from the work she did. Then, after that, she gave me my retainer which didn't fit. She blamed me and said I wasn't wearing my trays long enough, wasted 45 minutes trying to hack it down, and eventually had to rescan my teeth. Dismissive arrogance: When I told her this entire process was extremely frustrating and how I felt like I was not being heard by Dr. Sidat and Dr. Michael, and now her, she told me I was "overthinking."
The final straw: The $1,000 bill ($933.61 to be exact). At my January appointment, I was told my cost would be $142 after insurance. Six months later, I receive a bill for $933. Management refused responsibility, told me informing patients of out-of-pocket costs is just a "courtesy," and hid behind layers of front desk and billing staff. The manager, Scott, didn't even bother asking what happened or try to understand.
They are dishonest, predatory, and shameless. I'd rather pull my own teeth out with pliers than give them another cent. If this review saves even ONE person from dealing with these crooks, it's worth it.
Last thing I'll say is look at my yelp profile - I pride myself in NEVER giving 1 star reviews, in fact this is my first one, because I know how shitty it is. But I'd give this place 0 stars and put them out of business if I could.
