How on earth is this place 500 dollars a night for the basic room? It smells and looks like a hospital inside- the rooms are stark and cold and loud. If you just redid this hotel, why did you leave in the old 1970s air conditioning units in every room that come on so loudly in the night and shut off and make banging noises? Nothing like staying in a place where you can tell that the people just do not give a single care in the world. The staff that checked us in we're mostly standing around on their phones laughing and could hardly be bothered to help us. I just cannot get over the fact that I spent $500 to stay one night in a glorified Holiday Inn. And of course you let me know when I checked in that there was breakfast available in the morning, but at an extra cost. At a Holiday Inn, breakfast is included. And it's like half the price to stay there. And the rooms are nicer and they actually give you water in your rooms. The fit and finish of everything was so incredibly cheap. i'm also astounded that the Truckee area is just allowing businesses to come in in this way and create another subpar experience in such a beautiful region. This region needs more really nice hotels, it's super weird that nobody is capitalizing on the market. The Hilton branding in general should've given it away, this gigantic company just gives 0 effs. Such a shame because they did a nice job redoing the building from the outside and it looks inviting. What a sad, bland and cold experience. Also, if you're somebody who is health-conscious, your heart rate can never settle overnight because of all of the Wi-Fi around. This should come as no surprise, just wanted to give you a little warning. I was literally cracking up that on the bedside. There's a QR code that you can use to tip the staff. What exactly would I be tipping the staff for? Giving me nothing? Having no water in the room? The ridiculous attitudes? Get over yourselves. Also- when you call to make the reservation, you're getting Hilton at a call center- not the actual hotel. So the nice lady on the phone asked me for all of the special requests that I had so I told her I would love some supportive foam pillows and extra pillows and also to be in a quiet location away from the elevator in the hotel. Once you're at the hotel, they didn't care about any of those requests, they have no separate or extra pillows, and I was placed right by the elevator. When I say these people could not care less, they just literally could not care less. Also, there was a hole in the wall. Also, there is literally no place to put your luggage, no luggage racks available. It is so ghetto to expect people to come in and just open their suitcases on the floor. There's not even any furniture to put your suitcases on. What on earth are you guys doing? You have no self respect- because when you respect yourselves, you actually respect other people and you wanna make it a good experience for them. Save your money and book literally anywhere else. Also- the phone in the room is a prop phone. It doesn't work. So you can't call the front desk with anything, not that they would have anything to offer you. read more