Cancel

Open app

Search

Martin's Violin Shop

5.0 (1 review)

Services - Martin's Violin Shop

Musical instruments and teachers

Martin's Violin Shop Photos

Recommended Reviews - Martin's Violin Shop

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

1 year ago

Very helpful. We needed a new bow last minute. Very friendly. It was a bit out of the way for us.

Helpful 0
Thanks 0
Love this 0
Oh no 0

Verify this business for free

People searched for Musical Instruments & Teachers 273 times last month within 15 miles of this business.

Verify this business

Pellegrino Music Center - New Lamp for Piano - Pellegrino Music was able to special order this for me.

Pellegrino Music Center

3.7(19 reviews)
3.1 mi
•$$

We were visiting from out of town and came in for a small repair. We were so happy with the fast,…read morefriendly service! Great selection, lovely staff - wish we lived closer!

I can see from other, older, negative reviews that the service has not improved. I am a first-time…read moreband parent. We used to have an excellent music store with wonderful staff. The HS and MS band would get their instruments at our local store, and I took guitar lessons there years ago. It was one of the businesses everyone was proud to call our own. After more than 60 or so years, they shut down. I have a daughter in MS who wanted to be in the band so badly; we go to the meeting, and Pellegrino's is there. The presentation was good, the person presenting did a brilliant job, and I felt good about renting from them. The first payment came due, and I had to close the debit card on file because of fraud. They called me, and I kept the new card on file. The second payment came around; they called me again after my card would not process. I completely forgot to call to change the billing date, and after letting her know that I get paid bi-weekly and can make the payment next week when I get born, hearing my request, her voice flipped from helpful and pleasant to concerned, urgent, and defensive. She overemphasized the 6-dollar late charge that I would have to pay, almost like a mom warning her daughter of the consequences of her actions. Six dollars is nothing; I told her that was not a problem. It was strange that she was extra concerned about a small late fee. She kept pushing for me to change the date to the middle of the month as her first solution, and I explained a second time that I couldn't pick a date that worked best because I couldn't be sure I would get paid on the same date each month. I asked her again if it was possible to call in to make the payment each month or an alternative method; she then became unnecessarily irritated and sighed, saying she would ask. When she came back, she stated that one way was a coupon payment. I have worked in retail/sales/customer service for over 20 years and have never heard of this. I asked my SO, and he said it is a bill you send back with your payment, like sending in the bottom half of an electric bill. He said companies would do this when they don't want to use the word BILL because some businesses view the word bill as unfavorable, so they send "coupons." No company does this; Pellegrino may be the last store on the planet with this payment method. She did suggest that I could send checks; while I have no problem ordering them, it is just not something I use. I asked her again if I could call it in; I can set it for the 15th of each month but will call it in early; that way, I am on time. This whole conversation was weird up to this point, but the conversation turned from strange and tolerable to disrespectful, accusatory, and just inappropriate. She said we could do that, but you have to have it in on time, or else you will have a 6-dollar late fee; I had no problem with it. I will have it in on time, so I can change the date and pay early. Instead of answering my question, she said the same thing. The previous scenario went on five more times, and she was more condescending and disrespectful each time. I could not understand why we kept going in circles and what she was implying. I felt like a tiny insect, not an adult mother who works a full-time job, goes to school part-time, and takes care of her daughter and all the other needs of the household, including appts, schedules, meals, etc. The misguided and baseless opinion she was trying to avoid just coming out with is that she doesn't trust that I will be able to pay on time because I already had two issues with my monthly payment. Since they were the first two payments, she trusted my word even less. I knew what she was trying to do. I am not a fool. I was furious at this unspoken backhanded accusation, and I did lend her an earful. Moreover, I did inform them, during the phone conversation a month prior, that I get paid bi-weekly, and I can't guarantee the funds will be there because of the holidays. If they have a recording of that conversation, they can hear the concern in my voice and my attempt to compromise so I can help myself pay on time each month. I believe I spoke with the same woman; she has zero empathy; the company will not negotiate a payment method that is the most efficient for the customer and act like there are no options other than what they have, and have zero intention of considering the needs of the customer. Worst purchase I ever made because of this experience. I will be advising other parents to steer clear if I am asked. It seems like i consistent issue with no intention to take corrective action.

Photos
Pellegrino Music Center
Pellegrino Music Center - Cool display shelves made from old baby grand piano

Cool display shelves made from old baby grand piano

Pellegrino Music Center - My new (used) Kawai Piano. Beautiful tone, excellent condition, fair price.

See all

My new (used) Kawai Piano. Beautiful tone, excellent condition, fair price.

Martin's Violin Shop - musicalinstrumentsandteachers - Updated May 2026

Loading...
Loading...
Loading...