I have been using the Contra Costa Libraries for years, since 2011. I have been to the following…read morelibraries:
Bay Point
El Sobrante
Hercules
Lafayette
Moraga
Orinda
Pleasant Hill
Walnut Creek
This review is about the library administration itself in Martinez, and not about any particular library.
I used to check out books, but now just go primarily to work on my laptop. Well, I just received an email (see my pic) today, Thursday, May 9, 2019, from the administration at Contra Costa Library that says all accounts which have not been used for three years will be closed May 20. To prevent this, you must visit any library and reactivate your card. This is all good, but pretty short notice, especially if you are currently out of the area like I am. I am not happy. As stated above, I still use the libraries, and have gone as recently as last week to work on my laptop, but I haven't checked anything out in a while. If I can't reactivate by the 20th, I have to re-apply all over again. Ugh.
30 days notice or more would have been preferable. Do you just decide to do things, forget to tell people, then do it anyway on short notice? This sounds like an undisciplined and impulsive organization you are running.
The same thinking applied when you and Contra Costa County District 4 Supervisor Karen Mitchoff decided to close the Pleasant Hill Library two years before building its replacement, just so you could possibly get more money for the land. This is bizarre. Haven't you heard that real estate prices usually go up every year? Sure, you will have a mini-library at the Pleasant Hill Senior Center, but that location will not offer many of the same services and make it difficult for the seniors who already use the facility. This was another short-sighted, dictatorial, and willy-nilly decision made without consulting the public first.
For more information about this fiasco, see these articles:
https://www.eastbaytimes.com/2019/04/09/controversy-over-pleasant-hill-library-closure-continues/
http://claycord.com/2019/03/14/plans-to-close-pleasant-hill-library-leads-to-controversy-during-supes-meeting/
https://patch.com/california/pleasanthill/controversy-continues-over-pleasant-hill-library-project
https://www.ci.pleasant-hill.ca.us/1226/Library-Project
On the positive, their online account system works well. I just logged into today for the first time in a while and see they have upgraded to a new system. They also offer free or low-cost tickets to museums, theaters, science centers, and zoos through their Discover & Go affiliation. Email communication with them has been good as well.