I definitely had the same experience as most have, they need a whole new office/scheduling staff…read more If I was an Office Manager there, I would either retrain everyone or start over with a whole new crew. I called and was put on hold for 13 minutes, then was disconnected. I called back and got the office closed message. I kept calling the next days they were opened and finally got an intake appt virtually. I will say I did receive the links and it was an easy process to do the virtual appt with Dr. Down, she was also amazing. I was told by Dr. Down that I would be contacted by scheduling to do follow up appt and testing. That was on September 27th. I have called and left multiple messages from the portal, called the office, left my number. I have yet to hear back from anyone. Just for reference it is October 18th. Luckily I am not one of their patients that is in a crisis of any sort, otherwise there could be a horrible outcome. I did this review with the hope that they will evaluate their process and know they have a big responsibility when it comes to someone in a mental health crisis. They are failing at this moment in time. I will update this review if things do improve.

Right now, I have a very low review of this place. You look for a place to help you and they can't…read moreeven help you by answering your calls to ask why you didn't get a link to your televisit. My first initial consultation with Dr. Down was meh. Their system had me check in via the healow app. I did that, paid my copay and then the televisit link kept telling me I needed to pay my copay. I called multiple times and they kept telling me they will send a link. Finally Dr. Down just called me. I received a call later in the afternoon to schedule my first therapy appointment and testing appointment. The lady said multiple times that my therapy appointment would be televisit and my testing would be in person. My first therapy appointment didn't even happen. I checked in via the app 30 minutes early and didn't receive my televisit link. 5 minutes before my appointment I called the office. I received a quick pick up stating that there are 3 people in front of me and to please hold. Over 20 minutes later and with my anxiety through the roof because i was late and worried about having to pay a huge amount of money for something that wasnt my fault....and making me late to my appointment, I decided to hang up and call again. Lady picked up and finally said that my appointment was supposed to be in person. Had to reschedule my first appointment with a therapist for after my testing. Now I'm wondering if I'm going to be wasting money going through all this testing if I'm not even going to be meshing well with my therapist. And can I even trust them if my first two experiences have been chaotic. I don't need more chaos in my life! I really had high hopes and was really hoping this place could help me. Now I'm extremely disappointed and worried I'm wasting my time and money.

My son sees one of the therapists here and they do okay together. Beware of trying to contact…read moreanyone by phone though, they never answer, and almost always transfer you to someone else if they do, and never return phone calls if you have to leave a message. I have called and left two messages this week to cancel an appointment for next week but I got a reminder text about the appointment... I am not calling a third time and will refuse to pay the $125 no cancel fee if they try to collect. Hire someone to answer the phone and have them be able to process requests, or teach Jennifer how, she transferred me to voicemail the first time I called.

My experience at Mindful Health was a roller-coaster of emotions and I left feeling worse than when…read moreI began treatment. When I sought out treatment, I was only interested in medication management and individual therapy. After my intake assessment, I let Valerie Sullivan convince me to try group therapy; in retrospect this was a mistake. I participated in the IOP program for 2.5 months before I was summarily discharged (after I spent $4000 on treatment). However, when I started the program, I was so hopeful. My primary therapist, Sarah Gonzalez, seemed so kind and caring - my initial therapy sessions were good. I opened-up to Sarah in a way that I had never opened-up to a therapist before; I trusted her. I was honest with my therapy team about my depression symptoms including the SI - too honest as it would turn out. I thought I had a good therapeutic relationship with Sarah. I thought she understood why in-patient treatment was not an option for me. I have no one to take care of me and my past experience with in-patient treatment was so terrible I would never consider trying it again. As much as I overthink things, I never imagined that I would be immediately discharged from therapy for refusing in-patient treatment. I wanted so badly to be honest with my therapist and to be understood. I was also on several medications during the course of my treatment and was experiencing intense mood swings; I expected my therapy team to be more understanding. Now I am still devastated that I was discharged from Mindful Health with no referrals and no follow-up from Sarah Gonzalez. I feel that she ripped open all my scars and left me to fend for myself. I still find it absurd that I could not talk to Sarah or Valerie about my SI in detail. My psychiatrist, Adrienne Estabillo, was no better. I found him to be cold and emotionless. I found no support or resolution for my most serious symptoms. If anything, group therapy (IOP) made me feel worse overall. I do not understand why Valerie forced me into group therapy where I could not discuss SI or traumatic experiences in detail. I understand why these things are not discussed in group therapy, but I should have been permitted to start individual therapy at the beginning of my treatment. Now I have lost all faith in counseling, and I do not see how I could ever trust a therapist again. My ongoing battle with mental illness will be won - or lost - alone because all I have is myself. Sarah Gonzalez, Valerie Sullivan, and the Mindful Health team failed me completely. I hope you have a better experience.

I am so grateful for the therapy services provided by Angeliz. As someone who struggles with…read moreanxiety, finding a therapist who understands my needs was crucial and she exceeded my expectations.

From the owner: We believe the goal of receiving therapy is to work on overcoming your challenges to such a degree…read morethat you feel you no longer need therapy and can live a happy and positively healthy life. At Keys to Haven, we provide a personalized approach to therapy. Accepting only a limited capacity of customers to increase the quality of the therapy provided, keeping a more familiar approach with each client.

I went for help after SA. Through multiple sessions the counselor remarked that my rapist was…read more"confused about consent," that "it's hard to get a man to stop once he gets going," and "that must have felt good" when I described what he did. When I confronted the counselor about the harm of their words they said they were sorry and then went on to explain their reasoning for saying such things. I've wracked my mind on how statements like these are appropriate, helpful, therapeutic, healing, excusable and I can't think of any scenario where they would be fitting. I've prayed to God to teach me from these words and the session. All I'm left with is more torment and regret that I ever shared. No victim should have to hear these words that reinforce shame and responsibility for their own abuse. I do not recommend this office for this reason- that the impact of words and motives is out of touch. I am sharing for awareness, not to criticize.

It really seemed like she was more interested in whatever else was going on with her personal life…read morethan helping her clients.

No matter where you are in life, if you feel you need therapy, then you do. Gut it up and take the…read moreleap. Yes, it can seem scary, and it may seem that no one can understand what issues you have no matter how small they may seem. You'll never know until you try. That's why you have to try Kathryn. She will guide you to a better place, you just have to realize it's a process. Therapy is a marathon, not a sprint. Fast relief usually doesn't happen in real life, and usually only masks the problem. Does this sound familiar? If so, it's because it's true. Kathryn will be one of the best people you will trust. I trust her with my health, because I value my health. Kathryn is highly valuable to me and she will be to you too! You just have to reach out and take the chance. You won't regret it!

*They have a new location.*…read more Dr. Rodriguez and his team have been my husband's provider for the last 13 years and mine for 3 years. I ended up switching to his office, because my previous primary care provider refused to even consider giving me a prescription to address anxiety issues, even though I had a recommendation from another healthcare provider. Dr. Rodriguez listened attentively and addressed all of my concerns. He really takes his time with each patient. Dr. Rodriguez is now part of the MdVIP program, so we switched to PA Heather and PA Jerry. Heather has been great. She is really good at presenting all of the options available for treatments and even puts stickers on my lab results. Overall, I recommend this office to my friends all the time.

Apparently medical is not their first priority, money is. They are closed from December 24th -2nd…read more.... That's 6 days with out being able to contact a Dr. I am out of one of my prescribed medications because they love to not put refills on things so you have to come in and spend your copay. So now I am with out medication for 4+ days. This is one of my daily meds that I have to take every day or I am in serious pain and discomfort. There is no reason they should be closed if it is not a holiday. They will be getting anf earful come the 2nd

She still has a lot to learn. 5 years of independent…read morepractice and she couldn't identify when someone who knows what they need flat out tells her and replies with "I'm not just going to sit here and agree with you." Even accused me of making assumptions about her approach to therapy when I was only expressing my concern for previous negative experiences. I never assumed she would be like the rest. After that she got defensive for no reason. I think she needs to realize that not everyone who sits on her couch is going to need to be held by the hand. Some people know exactly what they need and if she took the time to listen then she could better assist. I felt backed into a corner because I didn't want to talk about my past I wanted to talk about my current obstacles. She told me to better assist me she would have to know about my past. I complied. Adding this to the list of terrible therapist experiences. Wish I could get my money back. I could've gotten that same energy from someone sitting at a bar for free.

From the owner: I see children ages 10 and up, as well as individuals, couples and families. I specialize in…read moresubstance use and abuse.

Desirae has been one of the biggest blessings in my life. She is patient, open-minded, and a…read morecomplete advocate for her clients. She has the sunniest disposition. I met her at a particularly dark time in my life, and with her guidance I am finding peace in the situation. I wouldn't give up my weekly time with her for anything. If you're looking for a therapist who will listen without judgment, offer objective guidance with your best interests in mind, and help you be your best self, she's one of the best you could call.

From the owner: I am a Licensed Professional Counselor providing therapy services for individuals, families, and…read morecouples. I treat anxiety/depression/mood disorders as well as work with people struggling with life transitions.