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    Martin Travel Services

    2.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    Al-Noor Hajj Umrah Group

    Al-Noor Hajj Umrah Group

    2.0(1 review)
    2.2 mi

    Purpose of my review is to help people make better decision when choosing services for their hajj…read more Al-Noor Group basically sells services from another bigger hajj group. They don't tell you the name of the bigger hajj group until you receive your passport back after visa is issued, about a week before flight. In 2016, they sold services of Al-Alaa Hajj and Umrah Travel to manage Hajj. Al-Noor only bought airline tickets on their own. Everything else in the Hajj was purchased and managed by Al-Alaa. Al-Noor served just as the middle man, selling Al-Alaa services at a markup. Al-Noor took about 60 people and had an imam with the group. The presence of imam was very nice as he guided us through all the rituals and helped during holy tours. Al-Noor only bought airline tickets which had several stop overs. Turkish Airlines went to Istanbul from USA. Instead of taking a direct flight from Istanbul to Saudi, they chose a flight to go to Dubai. Had 13 hours of stay in Dubai and 9 hours on the way back. And then took budget airline from Dubai to Saudi and back. Since the tickets were bought separately, there was an issue of baggage transfer at Dubai airport. People had to pay $80-$100 per ticket to pay for baggage transfer services and the issue (and bickering) with the budget airline staff for baggage transfer took a long time in lines and unnecessary stress. Alnoor should have bought tickets on one itinerary all the way to Saudi Arabia or better just buy tickets of one airline. There are several airlines from US that go to Saudi with only one stopover (Turkish Airline, Etihad, Emirates, Qatar Airways) but I guess they were not able to make enough profit doing a straight ticket in one itinerary. They made the Hajis suffer at the airport. Alnoor did provide Hotel inside Dubai terminal which was nice. Everything else below was managed by Al-Alaa Travel. So it is more of review for Al-Alaa but it applies to Alnoor also in a way since they chose Al-Alaa service for their hajis. Medina residence was in Marriott as promised but Marriott is not a 5 star in Medina. It is most like a 3 star. Also it is about 10-15 mins walk to Masjid and you have to cross a busy road. There are several other hotels closer to mosque but must be more expensive. The daily breakfast and dinner buffet was really nice and had several items on the table. The bus from Medina to Makkah was a newer 2014 bus with attached toilet in the bus. The apartment building in Azizia was a bad experience. The bathrooms were dirty and they never cleaned it despite several complaints. In our bathroom, they never fixed the broken shower. Toilet would clog every other day but when complain, the staff wouldn't understand English. Very very small rooms with 4 twin beds. Room had a Window AC and a small fridge which thankfully were working. The location of the building was all the way inside some residential area. Lots of house flies everywhere in the lobby and in the dining area, may be because of garbage piles outside the building. One nice thing in the building was that they had big fridge / freezer in the dining area which had drinks, juices, water and icecream available for Hajis 24 hours. Also they provided us with buffet breakfast and dinner with several items. Our Mina tent was in North American section. The distance from our camp to Jamarat was 2.7km (1.6miles) which was not too bad. In Mina, AlAlaa management was really bad. Mina tents didn't have AC but only air coolers which were not working when we arrived in the Tent. Tents were really hot as outside temp was 115F. They fixed the aircooler in about 8 hours (in evening), but coolers were not good enough to make a big area cool. It stayed hot in tent throughout our stay. They didn't give us any lunch until 5pm which was a boxed lunch. Then they gave us a boxed dinner at 11pm, when everyone was sleeping. In Arafat, tent was nice with good working window ACs. In Muzadalifah, there was no dedicated area for AlAlaa and it was crowded but we managed to find a place between people to laydown. Initially they told us we had to bring our own sleeping bags, but about a day earlier they provided us with one. Overall we performed the hajj Alhamdulillah. If I had to change something, I would go with a different group so I don't have to stay in Azizia, and would pay extra to stay in a hotel right in front of haram. In Mina, I would go with a group that offer tents with real AC, not aircoolers or offer upgraded tents, where they have another air cooler on the wall other than over head coolers, and have drywalls instead of cloth tents. Also use a better route for airline with one stopover and all tickets in one itinerary, instead of separate tickets. I could not find Al-Alaa as Approved Hajj Travel Agent in this list. http://www.saudinf.com/samex/directory/listentries/pilgrimage/approved%20hajj%20travel%20agents.html?country=United+States I would not recommend choosing Al-Noor or Al-Alaa for Hajj.

    Martin Travel Services - travelservices - Updated May 2026

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