Emergency Plumber
Rogue Trader
I contacted this company for a quote having found the details through a business search website which provided reviews. Through email contact, having fully described all the problems experienced, I was emailed back with details of the service I would need, along with the quote. I agreed to the cost and service being offered and followed instructions as advised by company to call when the problems were noticeable and detectable, knowing it would be a weekend at unsociable hours.
I called as requested and was told the trader wasn't available. I explained the contact with the company, what type of plumber was needed as advised by the company and what it was for. I was told no problem and asked to pay a deposit of £65 immediately and another £95 to the plumber when he arrived. I declined as I explained the agreement between me and the company was quoted a total of £99. But he insisted I still had the pay the deposit regardless of any agreed prices. I informed him that I was not informed of any deposits or terms and conditions which he told me to take it up with the trader. But it was the traders phone number I contacted, as I did with emails. I was left with no choice but to pay the deposit requested, leaving my balance at £34 owed to the company. My bank card information, address and email details were requested and was told the receipt would be emailed to me and the plumber would arrive up to 90 minutes.
The plumber arrived just after 12.30, having waited more than an hour and failed to carry out any sort of investigation or checks nor did he provide the service offered in the agreement. The plumber was also not qualified or experienced in the field that was needed and agreed in our contract. The plumber diagnosed the problem without any visual or physical checks within minutes of arriving with instructions on the solution to lessen the problem. Despite showing and describing the problems, he insisted he could not detect it as it was not present in his presence. Although it was clearly noticeable. He was finished in less than 10 minutes, requiring the full cost of £95. I explained full details of the agreement with the company when the plumber stated he did not work for the agency and was not informed of my requirements. He said the company act as an agent who have sub contractors. Despite explaining my dissatisfaction, I had to pay the cost of £95. But the plumber tried to leave without giving me a receipt which I had to ask for.nthe plumber left having spent less than 15 minutes in my home. I contacted the trader again requesting my receipt for the deposit and informing of my dissatisfaction with the service provided. I then wrote an email requesting a refund as I was not provided with a reasonable service at a reasonable cost. My refund was declined and I emailed my complained, requesting the refund again and failure to do so would result in me having to take matters further with negative feedback. I was hounded by calls and emails, warning me of legal action and charging me for losses if I left negative feedback. I continued to receive calls and emails having left a true and honest review, which the trader replied to with lies and unfair and very unprofessional comments.
He has since blocked reviews being left after more customers surfaced with negative reviews. When I checked my bank account, I was charged £69 and not £65 as requested by call handler. Not only was I mislead with the service I needed, the dishonesty with charging me £65 more than agreed cost and charging me a higher cost for the deposit and failing to provide me with a receipt, then using bullying tactics into trying to intimidate and scare me, proves this company to be a rogue trader. read more
