I've taken some time before writing this review to reflect on my experience and be as fair as…read morepossible. A few weeks ago, I reached out to Metric Motors for a quote on replacing the CV axle on my Volvo. The dealership had quoted me $2,800, and a second shop quoted $1,100. MM gave me an estimate of approximately $900. I fully understand that without seeing the vehicle, final costs can change, but that wasn't the issue here.
MM told me they couldn't get my car in until the following Friday, which was later than the other shops, but to save a few hundred dollars, my wife and I rearranged our schedules and carpooled that week. We had a trip planned for the weekend, so the timing mattered.
We dropped the car off right when MM opened. Later that morning, we received a call raising concerns about a possible severe oil leak. That alarmed us, especially since we had just had an oil change the week prior. We were also told that the technician didn't see any grease indicating a CV axle issue. I expected a follow-up call with more detail. When the representative called back, I asked about the oil situation. He said the leak didn't appear to be significant after all, but if I wanted to get a more complete diagnosis, I'd need to bring the car back another time. That was frustrating, especially since it contradicted the earlier statement that it might be a serious issue, and it implied another visit and additional cost.
During that same call, I was told they hadn't yet driven the car. Once they finally did, the technician confirmed the car was shaking, just as I had originally described. That's when I was informed the cost of the CV axle repair would now be $1,600. I asked why the price had nearly doubled, and the representative told me the original quote had assumed aftermarket parts, while this new quote was for original parts. This wasn't disclosed at the beginning, and I wasn't given options to choose between OEM and aftermarket parts, as other shops have done. It felt misleading. When I voiced my concern, I was met with indifference and told I could just come pick up the car if I didn't like the price, no apology or acknowledgment of their communication breakdown. We needed the car that weekend, so I reluctantly agreed to move forward.
When we picked up the car, my wife asked about the price increase. The same gentleman told her she "should've talked to [her] husband before coming in," which was not only dismissive but highly disrespectful. I was shocked by the condescending tone, and it only reinforced my frustration.
Years ago, I had positive experiences with Metric Motors. At that time, their professionalism and work quality were excellent. However, it's been about five years since I last visited, and based on this encounter, it's clear things have changed, perhaps due to new ownership or management, as I've seen mentioned in other reviews.
Unfortunately, this visit left me deeply disappointed. The lack of transparency, poor communication, and unprofessional conduct, especially toward my wife, ensured I will not return.
