I began my life insurance application process with Frank in November 2020. As a new client…read moreprospect, Frank was willing to make multiple phone calls, text messages, and emails per day with me to gather information and details for my application.
The process took many months, multiple companies, an in-person paramedical examination, and signing many release forms for the underwriting departments to gather the information necessary.
By August, 2021, I received a Denial letter from the company recommended by Frank, based on some medical information from years ago in my medical history.
There was a time-sensitive window for amending and correcting the information that was out of context, which my medical provider was willing do, as well as provide extra diagnostics as evidence of good health.
But after I received my copy of the letter, I did not hear from Mr. Fuss for weeks, though I expected him to contact me and provide a 'debrief' interview at the very least, maybe perhaps assist in correcting the insurance company's records through the cooperation of my medical provider.
But, Frank was no longer available to take phone calls, exchange emails or text messages other than when I finally sent a text asking him to call when he had time available, to which his response referred me to some online 'schedule' I had to now sign up for to speak with him.
I was no longer a 'prospect', not money up for grabs, not even worth a 'Thank you for choosing my agency, I'm sorry it didn't work out' sentiment by any form of communication.
Now it's the end of September 2021, and I still haven't heard further from Mr. Fuss. Not that it matters at this point, the time sensitive window for amending the denial has closed, and I'm not sure if there are any other companies willing to review my case. I guess I'll try another agent, and hopefully get a better outcome.
