The job they completed was excellent! The problem came when the guy broke he new shower head. He needed some water for his job so my Mom took him to the bath tub. He went to move the shower head and it broke off completely. The thing is that he didn't have to touch or move th shower head to get the water, as the shower head is way above the faucets and did not interfere with his access to get the water he needed. He told his boss that he justed touch the shower head however my Mom said he pulled it. This shower cost $119.00 and my Mom (87) and Stepdad's (82) have combined annual income is $32,000. I contacted the company boss and told him what happened. He said he would look into it. He got back to me saying "the guy that completed the job was a very good worked as he'd been working for Martens Foundations for some time. I responded "That they should pay for a new shower head to be installed because there was no need for it to be touched or adjusted". I didn't hear from Mike again for sometime. In his next email he felt bad about what happened and said that he would drop off a cheque to my Mom to cover the cost to replace the shower head. I responded thanking him, and that was back in mid July. My Mom has not received anything to date from Mike. I feel it is really a sad day when a large company cannot cover the costs for damages they caused, especially for a couple very senior people that are not in the best of health. This is not acceptable behavior for a large company to take advantage of very low income seniors! read more