I have used best choice many times for investment property. They have always been responsive and…read morefair in price. I recommend them as a highly rated professional company.

Fraud. Took money for an installation that was never correct. Refused to answer phone calls and…read morestand behind their work. Left an elderly person without hear during winter due to their mistakes.

My air conditioner started to blow room temp air. They were able to send a technician the day that…read moreI called. John was honest in letting me know that geothermal systems is not his expertise. The next day, Tommy arrived. He has more knowledge with geothermal systems and was able to fix my issue quickly.

Avoid Wright Mechanical (Louisville, KY) at All Costs - $4,500 Later and Still No Fix…read more We inherited a York HVAC unit installed in 2020 when we bought our home (installed from Wright Mechanical). It was oversized for the space, but issues didn't start until 2023 -- just three years in -- when it stopped blowing cold air. We called Wright Mechanical to service it. They claimed there was no leak, added 11 lbs of Freon, and charged over $1,000. In 2024, the exact same issue returned. We were confident there was a leak, but they again denied it -- and even suggested our neighbor might be stealing our Freon. They topped it off with another 11 lbs and charged us $1,100. By 2025, surprise: no cold air again. This time we insisted they actually fix the root problem. After a couple hours of unclear troubleshooting, they proposed a dye test (finally) -- for $2,400. This would bring the total to $4,500 paid over three years, with zero resolution. We told them we were moving on to a different company. Their response? A $500 bill for that day's visit, despite being onsite less than two hours and leaving midway. When we asked to speak with a manager, we were told that was "against policy." We called the office to escalate and were told someone would call back. No one ever did. Bottom line: Wright Mechanical charged thousands to temporarily cover up a problem they never actually diagnosed or fixed. They showed no accountability, no urgency, and no real customer service. We're now pursuing small claims court and filing a BBB complaint. Save yourself the stress -- stay far away.

Amazing company! After my home warranty company dropped the ball, I called Robbins Heating & Air…read moreConditioning for a quote on a new heat pump. They came the same day, gave me quotes for several options, and were ready to install the system in 1-2 days. FIrst, though, we had their Carrier repair technician came out to diagnose the problem that the warranty company couldn't find after 38 days. It was a simple valve. The unit had thermal lockup due to a worn out valve. They scheduled a quick repair the next day and the sales team was so nice about me not needing to order the new heat pump, despite all the effort they put in. This company is reliable, extremely efficient in diagnosing the problem quickly, and able to do repairs and replacements quickly despite the heat wave and long waits with other companies. Highly recommend this fantastic, family owned company in business for decades! Thank you so much, Susan

Great customer service, quality service technician(s) and they have their customers best interest…read moreat the top of their priority. Great job, Robbins Heating & A/C!!!

I would rate higher if possible. We had our A/C go out on a Friday night. I called a different…read morecompany for a Saturday visit. They charged me $100 to show up, told me my control panel was fried and needed to be replaced for $1,500. They didn't even look at the outside unit. I called Book on Monday, they were at my home 20 minutes later, and had the A/C working again 10 minutes after that. It was simply a shorted wire and blown fuse in the outside unit. They didn't even charge me. I saved $1,500 because of the honesty and ability of the Book technicians. Unbelievable customer service. I will continue to use Book in the future and will recommend them highly to anyone that needs HVAC service.

AC totally quit. Rick the technician showed up. Very quick, very knowledgeable and very respectful…read more I would never call or think about any other company because of him alone. It's hard to find, honesty, knowledge, respect, integrity and be so costumer friendly. Very Dependable and affordable. My go to from now on. I give them a 20 out of 10. ​

Magruder has never let us down. They are prompt honest and hard working. Superior customer service…read more Always happy with their work!

I cannot say enough about the honesty, integrity, and craftsmanship Mike Magruder puts into his…read morework. We have hired Mike in the past to help keep a 20+ year old furnace running at our old home where we were neighbors and he did a great job. Always on time and prices very very reasonable. He will take the time to explain what he is doing, why it needs to be done, and even educate the customer as much as you want on the mysteries of HVAC. Just an all around good guy. Our air went out yesterday and had frozen over completely in our new home. I was hesitant to call Mike immediately because we moved out to the other end of town and didn't want to put him out. I called another company (Bryant) recommended to me from a friend and they came out. The guy said it was completely shot, the control board Fried, likely leaking Freon everywhere, and would need a whole new system to the tune of $12,000. I said man I will sweat a day or two while I think this over. Then I called MAGRUDER. He came out today with a board already bought for way less than what the other guy quoted and promptly replaced the board and a capacitor, did a thorough inspection and cleaning, and got us back in business for a fraction of the quoted repair cost from the other guy. My system is 19 years old and I know nothing lasts forever. He got us back up and running and now we can at least plan for a new system instead of feeling like we have a gun to our head in the dog days of summer. Call Magruder Heating and Air and they will treat you fair. A+++

We are now living in our home in the Highlands area about 10 months. The previous owner had…read morecompletely renovated the home except for the HVAC unit because Weber advised that the 15 yr old unit most likely had another five years left. I knew when she told me that, Weber was the company I should continue with for regular service. Well, now it's mid summer of 2023 and the heat hit hard this week. The unit stopped cooling last night and I called Weber. They arrived this morning and were able to fix it with a minor repair. I have been using HVAC companies for 30 years now and you could not select a better one than Weber in metro Louisville. Joe Weber and his team are highly competent, professional, and reasonable with pricing.

Woke up to discover our heater had quit working during the night. Called Weber whose answering…read moreservice told me someone would call back when able. The call was returned, by Jay, within 10 minutes. He told me he had six callers already that morning (it was 8 a.m.) and would get to us as soon as he could. Jay called and said he was on his way about 3:00 pm. He arrived and shortly there after told me the control board was the issue and needed replacement. He said he needed to leave immediately because the place where he sources parts was closing at 4:30, and, was located across town on Poplar Level Road. He left and returned about an hour later, installed the board and restored the furnace to full function. I couldn't thank him enough. We had just entered a very cold spell in the First week of January. Now THAT is service. I couldn't recommend Weber Heating and A/C enough. BTW, he showed me the spot on the old board where a relay had burned up, blackened and disabled the board.

Back up a couple of weeks ago, I had a larger HVAC company look at my AC, which was not blowing…read morecold air. The tech told me I had 0 coolant in the system suggesting it had all leaked out, told me my compressor was bad, and that it would be a $6000 or higher repair, trying to sell me a new unit. I resisted and was suggested to have Stivers take a look at it. The Gentleman Donnie that came out was professional , courteous, and knowledgeable. He quickly found that the coolant had not leaked out, and that the contactor for the compressor had burned contacts. He replaced the part, and I had AC again! Under $300 fix in a timely manner. Highly recommend.

We called at 9.00am on a Monday morning when our A/C went out. A technician was at our house by…read more1:00pm the same day. He was able to diagnose the problem, give us a fair quote, and have us up and running in no time! We have used this company through my employer for years and having to use them on the residential side was just as positive an experience. Thank you Stivers for your hard work, honest practices and fair pricing! Our 3 fur-babies thank you too!

Another local HVAC company (VanKleef) from Jeffersonville could not fix our A/C, wasn't working…read moreafter 2 service and costing$1,215. Mitch Craig fixed it in 1 visit after diagnosis and cost of $300.

I cannot recommend Mitch Craig HVAC enough! They recently replaced a unit where I volunteer, after…read morewe had to spend the week in the heat. The two fellas showed up and took care of business, and I was nice and cool in no time! They were professional, super neat and tidy, and just overall amazing. if you're looking for any HVAC work, definitely reach out to them because they will get it done!!!