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Marshalls

3.0 (4 reviews)
Closed • 9:00 am - 10:00 pm

Marshalls Photos

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3 years ago

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JCPenney

JCPenney

(13 reviews)

$$$

I wish I could leave 0 stars. The employees at the photo department were extremely rude and did not…read morenot share vital information. There was a major lack of communication and HORRIBLE customer service. I would not recommend taking photos at this establishment under ANY circumstances. Worst experience and we didn't even get to take our photos. AWFUL doesn't even describe the customer service. Honestly they need to get fired for how they treat and speak to customers.

Our family has had photos taken here before and have had great experiences. Came here to have…read moregrandparent/grandchild session before a family member starts chemo. The photographer was super rushed and annoyed, even though we booked a session for 8-12 (only had 8) and paid the upcharge. She was clearly not experienced with the camera, because all of the kids were super cooperative and she still managed to get mostly shots of them with weird expression, hands in their face, some were even blurry though we didn't realize it until looking at the digital albums on our home laptop. We ended up spending $400 because they only show you little thumbnails while ordering photos. When I called the next morning to cancel my order and request a reshoot, no one ever called back and I was never offered any resolution. This was a complete disappointment. I suggest taking your money and hiring a professional photographer. Would probably be the same price. We used them for convenience (needed an appointment soon and it was cold outside). Won't make that mistake again.

Marshalls - deptstores - Updated May 2026

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