If I could give them zero stars I would. My brother was initially taken to Marshall's where discussion for his service was made. Ultimately my family followed up with them several times with lackluster communication and response. Without going into detail, I would urge you to find another place for your loved ones where communication and expectations are open and agreed upon. Ultimately my brother was moved to another mortuary where they communicated openly and his body was prepared and the service was taken care of without the need for constant follow up. I would like to add that funding was not a concern, from my understanding they were too busy and had a heavy workload. In a time of death, unexpected or expected the process should be seamless, there should be the expectation of being as close to a stress free process with the mortuary overseeing your family member services. This place was not it. I would look elsewhere. read more

I could not have asked for more compassionate people that made such a sad time with my Father's passing during the height of Covid, more understanding and professional. My Father had been deceased for two weeks before we were able to have his service and their expertise was outstanding . I know it has taken me a long time to leave this review but I sincerely thank you from the bottom of my heart read more

You get what you pay for... As someone who has no idea what to do they didn't offer any type of advice or guidance

After doing a bit of a search in the area, I found them to be the cheapest and closest. Since I lived out of state it was important to have things done in the area for documents and such. They performed the process for me with dignity and professionalism. read more

The person who picked up the body after the death was very professional and respectful. I was allowed time to say a final goodbye and was asked to walk with the body as it was loaded into the vehicle. The price can't be beat. I didn't realize they don't provide the Death Certificate. That would have made things better for the family. read more

Overall happy with using them. Only negative is it took 2 weeks to get ashes back. Pricing was good and they worked with us on getting what paperwork that was needed and answering questions read more

Extremely helpful and professional during a very stressful time. My father was a veteran. He chose to be cremated, with cremains divided to allow to go to multiple places. They answered all of my questions. They were informative with the cremation and planning process. And most importantly, they were very kind and patient. read more

We entrusted our father to the Marshall Funeral Home of Biloxi, Mississippi. Marshall Funeral Home provided excellent service during a difficult time. Gina helped my family and I make decisions about my Father's funeral services and provided the Marshall's Funeral Life Center for the services. I am forever grateful for their work and dedication both individually and collectively. Gina's daughter was also very helpful and attentive during this period. To this end, thank you Marshall Funeral Home for showing great respect, concern, and care throughout. You all truly made a difference during such a difficult time. ~The Stribling Family read more

This funeral home is the cheapest in the area - our loved one had previously made arrangements here to save us the expense. They did a really nice job, but there were a few things we wish they'd handled differently. - We didn't appreciate their addition to our $315 Sunday obituary, the last line of which read, "Care of our father is entrusted only to the professionalism of MARSHALL FUNERAL HOME." This line was not added by us, and we found it unprofessional that they would add it to the obituary we paid for, especially since we'd mentioned which funeral home we'd chosen to make the arrangements. - At the funeral, we were handed water bottles, tissue packets, and laminated key chains. This would have been fine, but they were adorned with the obituary picture and we would have preferred not to have these odd funeral mementos. - We had to call them months after the funeral to inquire about the death certificate they said would be sent to us. They had it and hadn't bothered to mail it to us or call us to collect it. Overall, we were happy with the services provided and the staff, and appreciated that our costs were minimal. We would definitely recommend it to others, with a few suggestions - discuss the obituary with the newspaper on your own, request to not have personalized mementos, and mark your calendar to request the death certificate! read more

I was very pleased with the service I received from the Marshall Funeral Home. The staff is always courteous and compassionate and easy to talk to. They handled everything professionally. I received the death certificates in less than 4 weeks which made it possible to fulfill my obligations under her will. I would recommend them to anyone who needs their services. read more

I decided to use this funeral home at the recommendation of a family member who lives in Biloxi. I went solely on this recommendation and did not do any research. That was a huge mistake. While the direct cremation services they provided were satisfactory, everything else has been abysmal. Firstly, the funeral home is located in a dilapidated house in a seemingly shady area. I almost turned around at first glance, but I gave them the benefit of the doubt. The staff was quite courteous and understanding, however, that is were all of the praise ends. My mother had some memorial insurance that should have covered the cremation. However, they informed me that to use the insurance it would cost significantly more than the "cash price" and there would be a finance charge. I wound up having to borrow the money from family. They also never posted my mother's obituary online, even though I wrote it for them and provided a picture for the website. The most distressing thing concerns the Death Certificate. I was told by the staff that it would take a couple weeks to receive them. However, when I spoke with the funeral home back home, they told me that it is all handled electronically and should only take about 2 weeks. After not receiving anything in the mail or a telephone call for almost 4 weeks, I decided to call another funeral home on the coast to inquire as to how long it normally takes. I was informed that it should only take 1-2 weeks to get them. She then gave me the number of the Harrison County Coroner's Office where I discovered that everything had been completed and returned to Marshall Funeral Home for submission to Jackson the day after my mother died. The staff at Marshall Funeral Home had been sitting on this for nearly 4 weeks before I caught it. This leads me to the conclusion that the staff is lazy, uncaring, unqualified, and only concerned about getting your money without providing even satisfactory service. I am still waiting on the Death Certificates, but I have been "assured" that they will be expedited. We shall see. Also, should I be concerned that the cremains that I received are actually my mother? read more

Words cannot express how grateful we (STRIBLING FAMILY) where for the dedication and support that was given to us by such a wonderful group of people (MARSHALL FUNERAL HOME) they were extremely professional and patient with us in everyway possible during our difficult time of the home going service for our beloved daddy Harvey Joe Stribling Sr. I truly cannot thank them enough for being there for me and my siblings Pearlie and Harvey J. Stribling Jr. during our difficult time we are forever grateful! Jo Ann Stribling Brown read more

Couple years ago Marshall Funeral Home handled the service and burial of a close longtime friend. I was very impressed with the professional and extremely courteous manner in which the event was conducted. One could not expect a higher quality nor more affordable service than that which was provided. Each staff member was helpful and knowledge and it is with highest level of confidence that I recommend Marshall Funeral Home. read more

called in to ask about information on Preneed planning and I spoke to a wonderful lady by the name of Rose she was such a pleasure and joy to have talked to I highly recommend Marshall Funeral home read more