Overall, we had a solid experience here and would stay again. We were in town to watch a magic game so I was looking for a hotel that was down the street from Kia Center. This place fit the bill, it is about a 15 minute walk from the Kia center, which means it is also walking distance from a ton of different restaurants and bars, even though you may not suspect that when you first pull in. I'll start with the cons. The first is check-in can be very busy. They only had two people staffing the front desk at around 3:30 PM which I assume would be prime check-in time. There was a decently long line and they really didn't seem to be any management of that line. We had one line that was for both desks, but individuals kept cutting that line by standing close to the second desk. It was a bit chaotic. The front desk person apologized for the wait, it is not his fault, but being I had read about there being long lines at check-in. I don't think it was a last minute call out. I think they are perpetually understaffed at check-in. If you are able to check in with your app and get a mobile key, you are better off doing this. Unfortunately, since we booked using my credit card portal, it wasn't connecting to our Marriott app. The second con is even though our credit card portal showed our checkout was at noon, the cleaning staff came knocking at 11:30. In the grand scheme of things this wasn't that bad, but it made me rush and doubt myself until I checked the portal to see that I was correct. My husband said the bed hurt his back. I didn't find a problem with the bed, but just pointing out that he didn't find it that comfortable. The good is that the rooms were pretty large and clean. Like I said earlier, it is close to the Kia center and close to other restaurants/bars. They have a Starbucks, in room dining, and a restaurant on site. If we are seeing something at the Kia center, I would definitely stay here again. There is no self parking, only valet. We tried to call ahead for Valet when it was time to leave, but nobody picked up. That being said, they did get our car very quickly instead of the 20 minutes they originally advertised. read more

Hotel is huge so there's lots of rooms available. Valet staff was phenomenal! And the front desk staff were professional and helpful given we had to see them every day to replace the room keys. Titanium status (and even Platinum status) offers access to the M Club Lounge but this one did not offer tasty food options. We were able to grab waters for our room all week and the coffee was ok but we avoided the lounge here for the most part. There's a Starbucks on site and a pretty chill bar across from the Lobby (pics included). read more

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Very close to the airport nice lounge breakfast. Rooms are nice size, average sized pool. Large patio area and food onsite is great. Housekeeping will come in if your sign isn't on the door, the took a few things and they didn't understand English so I was a bit challenging finding out who did and where my things were. All that said I Would stay here again. read more

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Work picked this location for a recent event and we came into a quiet downtown area with lots of one way streets and the sound of train. That sound would be amplified nightly especially around 245am with whistles of those trains also. The price offered was fair given it was a corporate rate. First call to extend the departure by one day, amplified the pricing by 4x's the corporate rate. ouch ! Luckily wife is quite dedicated and got ahold of a manager during confirmation call and he agreed to extra night at same price. Bravo ! The hotel almost demands valet parking at a HUGE 38 bucks per day. Nuts ! That said, Rose and the others were great guys and made valet almost fun. They were the unsung hero's. The room was a king bed on the 10th floor. It had shower versus tub, thank god, but looked like it needed caulking for months and certainly not first tier in outcome. Room was not soundproof but worked well for two nights. Most of the afternoon and early evenings had multiple housekeeping karts in hallway. Hotel offered pool on 2nd floor. Also had Starbucks and MClub which appeared to be a restaurant. Down the road you could find Subway, several Greek restaurants, and a Huey Magoos. read more

Love this location! The valet parking attendants are the friendliest folks you will meet! They go above and beyond to help guests feel at home! read more

I love coming here when I have my work trips. I'm a titanium Marriott member and I really like working at night in the member lounge. It so much more quiet then the lobby (which has a bar and restaurant). The facility is super clean and I really like their decorations. I've always been able to get an upgrade (thank you Marriott) at this location. The parking is expensive. You can either valet (I forgot the price ) or pay to park in the parking lot right next to the building. If you choose to park it's $20 a night. I used to valet but I didn't realize we could use that parking lot so now I just park since it's close. They have a nice terrace on the 2nd floor where you can see the sunset I haven't really interacted with the front desk since I mobile check in. The one time I did the lady wasn't the nicest... I will let it slide this one time! lol I will update whenever I go back for work. I love the rooms and the city view. Very pretty. Honestly a great location. Right next to the highways. At one of my stays, there was water coming through the window when it was raining. Thankfully they were able to quickly switch my room and put me in another one on the same floor. I really appreciated that they worked quickly to resolve. I will be back as usual. The M Lounge free breakfast is okay. Nothing spectacular. read more

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Hotel is nice, clean, staff friendly. The hotel, however, is very loud from road noise. Unbelievably loud. Worst I have been in. That, combined with air conditioning that is sub par, made this one of my worst stays. I average about 85 actual nights a year with Marriott. Seven years straight Titanium. If they can't do better for a loyal customer, I wish you luck. read more

Marriott Orlando Downtown - Hotels Near Me - Orlando, Florida

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I stopped at the bar, Shade bar and grill, in the Marriott downtown for a drink before an event. The bartender, Nate, was so friendly and attentive! He's the absolute best. We ordered the buffalo & garlic Parmesan wings and a chicken Caesar salad and espresso martinis. So delicious. The salad is gonna be my new go-to when stopping by before downtown events. read more

I was in Orlando for the NFL Pro Bowl and had a wonderful stay at this Marriott. But, I didn't get to use much of the amenities. The drinks were great at the hotel bar, gym was much more expansive than I would have expected, transportation to and from airport was typically expected as normal, the grounds were well kept and beautiful, and the room-bathroom was very clean. Will definitely visit again. read more

Marriott Orlando Downtown - Hotels Near Me - Orlando, Florida

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Although I live in Orlando, I felt that I wanted to stay closer to downtown for a better stay and Easy access to the city. Well I decided to choose the Marriott since I've always trusted their service and overall great company. Coming here was simple, but I must say I was very surprised that they don't really have their own parking? You needed to purchase slots by time or just overall parking for 24 hours for like $20. Now as far as location, it is a great spot! It was easy access to activities , bars, and restaurants around the area and it is walking distance ! Staff were very friendly and welcoming when we checked in and the lobby was beautiful. The interior design and overall layout was very unique. Checking into our room, we were on the 12th floor and it was located right next to the elevator! Very convenient and surprisingly can't hear any noise outside the room or any elevator music. I was happy with the room since it was clean and had a decent view of the city. Overall I enjoyed my stay for the night, but I do feel the parking played a big role in my review ! read more

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Was attending a concert at the Kia center and decided to stay here as it was the closest to the venue. The hotel itself is just ok. Nothing special for a Marriott hotel. They have a Starbucks in lobby as well as a bar and some chairs to dine. Room was clean with the exception of a frog in the shower. Lol. Overall, wasn't bad wasn't exciting. Maybe for convenience I'd chose to stay again. Also, valet is $32. read more

This Marriott was the most disappointing hotel among all the Marriott properties that I stayed in. The feel was an old / worn out design that tried to have the European look - but failed. The water pressure was weak, the shower door refused to stay closed, the damaged tiles in the shower stall, the constant clotted toilet and spartan room decor without carpet. The experience was so bad that I was contemplating to ask for my money back - but probably a fool's errand. I would avoid this hotel and select other Marriott properties if you are in town. read more

Marriott Orlando Downtown - A room on the 10th floor - Hotels Near Me - Orlando, Florida

My experience at the Marriott Downtown was excellent from start to finish. The valet service was quick and efficient - Cav was especially helpful and courteous, making our arrival smooth and stress-free. read more

I am currently in this Marriott as an evacuee from Tampa as we await the arrival of Hurricane Milton. I cannot say enough about how friendly and helpful the entire staff is. When I checked in, Angy reassured me that this hotel is equipped with a generator. Also, this morning, I went to retrieve something from my car, and the valet asked if I was sure I wanted to drive in this weather. It was such a seemingly small gesture, but it meant the world to me. By the way, the entire valet staff has gone above and beyond. They carried my case of water for me. Further, this is the first Marriott that, since Covid, offers daily housekeeping services. Again, maybe not a huge issue, but when everything is so chaotic right now, having a fresh room is a gift. So, kudos and thank you, Marriott Orlando Downtown. You've made this challenging time a bit more comfortable. Michele L. Tampa, Florida read more

I booked two rooms there, because it was the closest hotel to the Kia Center (we were seeing a concert). The place was nice and clean and modern. The rooms were fine. There was one server in the bar/restaurant there. I can't remember her name, but it was something unusual, like Tomasa (she is very short, if that helps with identification purposes)? Anyway, she was so nice, personal and attentive. We had a good conversation, while I was eating my eggs benedict. Give that woman a raise! read more

I'm giving this stay a solid 4 out of 5 stars. I stayed here on business for less than 24 hours. Booking was easy online. I checked in late at night. I headed up to my room and was pleasantly surprised. The room was updated, modern, and clean. The bed was huge, the room was spacious, and there was even complimentary earplugs and pillow mist on the bed. Nice touch! The bed was comfortable and I fell fast asleep. This is a good location if you're going to be staying in downtown Orlando (not the parks). Pros: -Comfortable bed -Updated finishes -Spacious room -Staff was friendly Cons: -While the staff was nice, there was a key item that wasn't discussed at check-in: they only offer valet parking. I should have asked if the lot that was right next to the hotel was the correct lot, but I didn't and $30 later, I received a ticket :(. Not a great way to wake up. Is it the Marriott's fault? No, but I wish they had mentioned that upon check-in. Tips: Do your research and check a hotel's website about parking requirements prior to your stay. Tickets aren't fun :(. Also At the time we were staying here there was construction going on (I'm guessing the reason for the complimentary earplugs on the bed), so you may want to consult the hotel before booking. read more

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The hotel was so incredibly Marriott type-case, it is headache producing. This hotel is literally every generic Marriott aspect in the world in a microcosm. It was not bad and it was not eye catching. We were here for a meeting throughout the week and there was almost remarkable about this hotel but it served the purpose well. What was remarkable, their catering staff was exceptional. They were friendly, personable, and reactive. This was what stood out. At check in, the front desk people seemed more focused on talking to each other than checking people in but it is what it is. The room included everything you would expect and I honestly could not tell it apart from the multitudes of other Marriott Hotels I have stayed in so the chances are, you have stayed in one of these rooms before and you know what to expect during your stay. So much, I cannot think of what to say other than there is a reasonably comfortable bed, alarm clock, shower, door knob, and all. We got breakfast with our event so i cannot comment on the breakfast at hotel for guests but our food was very good. There was some muffins that were terribly undercooked but once they were caught, they were taken away. More of a porridge than a cake unfortunately. There is an M club but I am not cool enough to enter it and a lot of bathrooms. There were a ton of people smoking on the pool deck but I just went out to look at it and the hotel is nonsmoking. There is a train too that passes by the odd side of the building I think and my colleague switched rooms to avoid it but it did not bother me and I was on the tenth floor. Overall great hotel without any surprises aside from remarkable catering staff and nice venue. read more

Clean, modern , great view of the city beautiful Orlando. Within walking distance to our concert @Amwaycenter. Nice spacious room, refrigerator, Koehler modern shower that worked properly! Plenty of towels, cold a/c. The pool was just ok, needed lots more pizazz for a Marriott but the cushions were excellent. The pool deck was way too hot for bare feet just to walk to pool from the chair ? Overall we enjoyed our staycation for the night for our Orlando concert event! Would return for the next~ read more

Marriott Orlando Downtown - Elevator area before concert - Hotels Near Me - Orlando, Florida

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my experience at the marriott was amazing, we had fast service from valet with cav. the hotel stay was good it was close to the kia center and we had a Starbucks downstairs. the room was okay but not bad at all. my stay at the marriott was good overall pretty good. read more

The manager Taiwan and Kelly at the front desk were extremely helpful and patient with me upon getting my toiletry bag that I left at the hotel. They went out of there way to help me and were understanding with my issue. This is my favorite hotel when I come to downtown Orlando highly recommended 10/10 service thank you guys! read more

Last Saturday I arrived into town. Not knowing that the Olympic trials along with many other events were ensuing downtown. I had planned on staying at the AC hotel but they were fully booked along with the rest of all the hotels downtown. The only hotel that had availability was the Marriott. It was not my first pick but hence I had no choice and booked my room. I was blown AWAY by the hospitality in this hotel! From the moment I walked in the receptionists were very friendly and positive, and the room was spotless. I had a long night so the following morning I requested late check out. I was running behind as room service came to clean my room, I asked for a few more minutes to finish my hair and makeup and she kindly gave me the grace to take my time. I went downstairs to wait in the lobby for my ride and Taiwan the receptionist was so very kind and assisted me with anything I needed help with. The inside of the hotel was gorgeous and most importantly the staff was out of this world. This year I only got to break away on vacation for one night, so I appreciate that the staff for making it so special God bless you all and I will definitely be back! read more

Marriott Orlando Downtown - Hotels Near Me - Orlando, Florida

Came in for a work trip and this Marriott didn't disappoint. Because I was coming from a different time zone and a variety of air traffic delays, I got in sorta late. Luckily check-in was a breeze, and though all of the food options were closed for the night, the front desk person gave me some great recommendations that did delivery, however I just utilized Postmates for some greasy goodness. The rooms themselves were super clean and the bed was comfy. This was a big deal for me as I was exhausted and wanted nothing more than to pass out after a long day of travels. Oh yeah, good water pressure too in the shower. The bar downstairs is great for coffee/breakfast in the morning or for a nice nightcap at the end of the day. Both times I went down, I was greeted promptly and everyone was super courteous. Only downfall is that they're doing a bunch of construction in the area so it makes getting in and out a little tricky, especially if you're using a rideshare. Give yourself some extra time just in case a road is closed or you're being diverted in another direction. Would def stay here again if in the area! read more

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Stayed here for a work trip Monday-Wednesday. We service Monday late, check in was quick and easy. The location is a bit sketchy but it is downtown. The garage is not attached to the hotel. The lobby was nice and clean, they had a bar open. Because we were Marriott members, they provided breakfast and coffee for us at their Starbucks. They had the member lounge closed. The gym was open and clean. Masks are required in all common space areas. The room was nice and big. We had a king room with a couch that turned into a pullout couch. I worked from the room for two day and the desk was nice and large. The main inconvenience was they lost their wife on Tuesday for about two hours. It was pretty inconvenient but I know not an intentional issue on their part. Other than that, the room was nice and the employees were courteous. I probably would choose another downtown hotel on my next trip just due to the location. read more

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I don't know why it's so hard to provide a feather free room when you give the hotel two business days notice, they confirm via the app that your room will be feather free. *AND YOUR MARRIOTT PROFILE HAS NOTED YOUR FEATHER ALLERGY FOR THE LAST DECADE! I'm really tired of every single Marriott hotel ignoring both my profile notation, AND the feather-free text request directly to the hotel 2-3 business days ahead of my stay. They simply don't care. I'm a Platinum member with over 60 nights stayed this year. And I'm lifetime Silver, and a Gold level for the past 6 years. They still don't care. They never accommodate the feather allergy. I get stuck schlepping down to the front desk to request the pillows *since they don't respond to the app / text request, OR the phone call to the front desk to request them!*. They never bring up the feather free pillows. Or if they do, it's at 2 am after I requested them at 9pm. Which is why I get stuck going down to the front desk to get them. And I get an attitude when I ask for feather free pillows. They say that housekeeping isn't available to get the pillows. Or they can't find them. Or they are short handed. Meanwhile I gave them 2-3 business days notice and they STILL can't get the feather free pillows correct! This place also has no parking. You have to pay to park in a city lot. Or pay through the nose for valet parking. Meanwhile you're paying $375 a night & not getting your basic needs met after being promised them. Super disappointing and beyond frustrating!! read more

It was an okay stay until I had an issue again with my check out I was offered a complimentary night due to inconvenience but when I went to get a new room key so that I can get into my room the manager tells me that her staff never meant to give me a free night I truly hope the phone calls are recorded because I was clearly told I was given a free night due to all the issues NO ACCOUNTABILITY read more

My stay here was nice. It's a big hotel, w/ 15 floors. Check in was quick & easy. The room was clean & spacious. They provided plenty of towels & pillows. The bed & couch were comfy. The location is perfect, there's plenty to do in the area. They serve food & have a bar. Our bartender was friendly & prompt. He gave recommendations but (we didn't try the food since we were having dinner later.) The prices at the bar were reasonable. There's valet parking or paid parking for 24 hours for $20. I'm not sure if they have a hot tub but there is a pool & gym. Parking could be cheaper or free but I'd stay here again. read more

When making the reservation, I booked a corner room. I did not receive a corner room. BEWARE OF PARKING! They never disclosed at the front desk or on signage that the adjacent parking lot is controlled by the City of Orlando. The manager on duty is patronizing and the hotel is most likely getting kickbacks from the city by not disclosing parking when you check in. read more

TLDR: Great stay while in Orlando for work. ___ You won't stay here if you plan to visit the parks, but if you have business or want to explore Orlando like a local, this is a great spot to lay your head at. Check in was great! Luigi was super nice and got me squared away in no time. The TV in the room has Netflix and HBO Go on it. You just have to loggin to your accounts and stream. That's cool. I never watch TV in my room, but had GOT season finale been on and I was traveling, this would have been clutch. Gym - they have a nice gym, but I skipped it for a run in the area. There's a lot of construction around, and not a ton to see, but it was a decent jog. Valet parking $26. I did unlimited in and out which was great as I was coming and going often. All of the attendants were super nice. Bed was super comfy. The bathroom spacious and great water pressure in the shower. Overall the room was great for a quick 2 nights. read more

This is a clean, modern hotel with exceptionally friendly staff. They are always helpful in a pinch. The lounge is a nice perk.

This is an older property in a great downtown location. I will tell you that the place is kept clean and the staff friendly. This is what Marriott brand is all about. Maxine in the lounge is just wonderful and welcoming. Sophie at the front desk made the check in process a breeze and she provided good pointers about the hotel and Orlando. read more

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I would give this hotel a minus one star if I could. It was awful! The first room they gave us had an unmade bed and wasn't even clean! We had to schlep our luggage back to the lobby where the staff could've cared less that they gave us a dirty room and didn't comp us with anything...not even a free breakfast in the morning! The second room had an AC that sounded like a jet plane on the runway...we didn't sleep for two nights. The floors in our room felt dirty and we skeeved the room that felt like a hospital room. They should give this hotel to the homeless people that line the streets when you pull up! We will never stay in a Marriott ever again. The pillows were terrible, the bedding was cheap and flimsy and we couldn't wait to leave. By day two the elevators were broken and we couldn't wait to leave. Come on Marriott...we really expected more from such a big hotel chain! read more

Great hotel very near downtown and with a grilled cheese restaurant serving local beers right behind it. The Club lounge on the first floor has great snacks and is very comfortable for work or leisure. Lovely hotel with great staff. read more

Overall, just okay. Rooms were very nice. Nice clean & stylish Marriott. More geared to business men & women than a family or romantic appeal. No gift shop & only a very small sundries shop. Also, the restaurant & bar were very disappointing. The servers were pleasant but WOW service was seriously slow! It didn't matter if you sat at a table in the bar area & just ordered cocktails, or if you ordered lunch....very slow. Ordered soup & a sandwich one day & it arrived 30 minutes later barely warm. And after we were done eating, the server never bothered to clear the table. We sat there with dirty dishes in front of us, Last night in the bar, we would order a cocktail or beer & it legitimately took 20+ minutes to get it!! Once we got our drinks, again the table was never cleared & was covered with empty glasses & used napkins. Kind of tacky don't you think? So I guess if you are only staying in your room, nice place. If you venture outside of your room, best to find someplace else to hang out. read more

Over all our stay was pretty great,clean room,the lounge is downstairs comfortable seating could have had better breakfast options though...

The property itself was fine--updated with laminate flooring (cannot get used to this new hotel trend), but the pool was being redone during my stay and therefore unavailable (not that I would've used it). The fitness center was pretty small, but I did like the leg extension/curl machines that count your reps for you. The food (salmon entree) from the restaurants was surprisingly good. The bad: noisy! One night, there was a guy on my floor knocking on a door for several minutes at 2 a.m.. It took several calls to security (from me and apparently others on the floor) to get security up there to stop the noise. Another time during the middle of the day, the noise was housekeeping! The ladies were just going on and on about how the front desk was signing in people whose rooms were not yet ready. And I also didn't like that housekeeping doesn't keep the door open while they're cleaning, which is pretty much a standard practice in hospitality these days. This is a valet-parking only facility, which is also annoying and a major reason I didn't rent a car and Lyfted instead. And despite there being three lanes for vehicles at the front door, they always seemed clogged with people just sitting there, making it impossible to get out. read more

David at the front desk is fantastic and made sure my stay was relaxed and easy. I came for one night on business and was exhausted from travel, and he pulled out all the stops to ensure comfort. Will be coming back again! read more

Clean No train noise Nice room Concierge suite was awesome Staff was great If going to amway center stay here 10 min walk Valet parking was friendly and quick Hotel has been recently updated read more

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This is a very beautiful Marriott property. The lobby area is very upscale and trendy, but not to the point of being overly so. There is plenty of seating area and the front desk is super modern. The bar in the lobby, though I did not stay for a drink, is spacious and very well appointed as far as seating and decor. My visit was for a charity event and the conference room we were in was beautiful. The staff serving at this event worked great as a team and the tables were perfectly set, and I mean PERFECTLY. The dinnerware was polished and shiny. The service team was amazingly gracious and seemed proud to represent the Marriott brand. There is also plenty of space for those that want to take in the outdoor area for relaxing and such. Now, since I live in Orlando, I did not stay in a guest room, but passing through the hallway, I did sneak a peek at one room being cleaned and from that quick glance, it looked nice, but again, it was only as a passerby and not as a guest staying. I have read some of the other reviews of this property and I think out of town guests should understand is the infrastructure, [or lack of], in The City Beautiful. We have very few train tracks in our county, and while convenient to those living here and using SunRail to commute, this hotel is located not that close, but not that far away from the track downtown. That commuter train should not be a bother as it doesn't run all day and night, not even close. It runs at specific times which work for those using it to avoid I-4, which is the interstate that is our main artery of travel. I-4 is actually closer to the hotel than the train. The hotel has an awesome valet parking system. These guys work hard and are extremely courteous and careful with your car. After attending this event, we are now thinking of just taking a weekend at this hotel for a break from where we live, which is in the heart of the tourist area. We love our visitors, but sometimes just a little weekend away from all the bustling crowds sound relaxing. As others posting here, I am also a Platinum Elite with Marriott for decades now, and given a chance to choose when I travel, which is very often, I look at my Marriott options before any other hotel. So, yes...I-4 traffic sounds, they can be annoying, as well as a train, but the trade off for being in the downtown area is worth it. There are so many things to see and do downtown! It's worth it to be so close. And the proximity of the hotel to the noise, well, it just isn't the fault of the hotel in any kind of way. This city is in a growth mode and the county, state and federal transportation are all trying to help get us an infrastructure, at least for driving/commuting that will meet the growth. Give it a go. I have never had a request not met at any Marriott property and this location is no exception. They get it right; every guest, every time. read more

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We have been frequently coming to this location every month for 18 months. The hotel has gone through major personal changes. Some good others not so hospitable. We all understand the Covid no workers, however, this is my contention. I left behind a set of AirPods with cord in room, realized within hours of leaving. Called an spoke with hotel attendant, very rude, and kept me on hold, nobody could help, and then I called again next day, and was told they were not found in room! THIS IS A LIE! Becareful on leaving anything in room, you will not get it back! #beware it seems all the good personnel leave quickly. This is not the way to treat any guests, but repeat! They need help Marriott! read more

Legit awful customer service! I had an issue with in-room dining and brought it to their attention, a young woman named Vanessa told me she would remove it from my bill. When I got to the front desk to check out Tyler Scott the "manager" laughed at me and told me that was my issue and he would not resolve it! I would recommend other comparable hotels in the area such as Aloft which provides better service overall! read more