Pillows were extravagant. When I awoke from my slumber, I felt rejuvenated; my neck did not hurt. However, there were only two HBO channels. My significant other and I, were unable to catch up on Game of Thrones. She really likes Jon Snow. We had to take turns reading the novel instead. She forgot her glasses. I also can't read. Breakfast was great. Dinner was very good too. Would give this 5 stars, but the Dartmouth Women's Hockey team decided to eat all of the food in the hotel. No symptoms of IBS were exhibited, Siri, post review read more

Wow - this place has gone downhill. I've stayed here multiple times for various conferences and events, but tonight I am treated to the utmost in sensory experiences. For some reason, my room on the 3rd floor has an overwhelming smell of breakfast meat (it's 11pm on a Friday evening). The walls are paper thin, so I'm privy to the details of the party that some college bros are having a few doors down, and BOY do they have terrible taste in music. The air conditioning in my room is loud, but I'm grateful that it comes on intermittently to down out the sound of the TV next door. There are Doritos mushed into the carpet, but not the kind that I want to eat. Closer inspection reveals that this carpet was not likely vacuumed today. Also - the WiFi access to post this review from the convenience of my room costs $12.95 per day. Who even charges for WiFi anymore? I feel like my rights are being violated. I think next time I'll stay in the Red Roof Inn across the street. I'd probably get the same delightful experience for half the cost - and at least my dog would be welcome to join me! read more

Horrible customer service; no respect for their customers. Just came to stay for a quick layover, and quickly wished I had stayed in the airport. Building is nice, rooms are updated, but the horrible front desk staff, to the awful bellman/shuttledriver, I just can't recommend this property to anyone. Maybe a change of staff would benefit this property. read more

This Marriott is old school Marriott. The hallways are cramped and have that early 80's feel to it. Wow appeal this place does not have. The place is a little beat in the rooms and hallways. However, the staff is excellent. Drew Carey lookin' manager was very nice. All were very friendly, polite and attentive. The restaurant is fairly small and the food is borderline, at best. I had a piece of fish encrusted with what tasted like oversalted wood chips- terrible. The turkey soup was decent. The lobby bar is very open and gives the entire lobby area an expansive feel. Done well. Plenty of nooks and crannies for hanging out and grabbing a drink...including 3 comfy chairs in front of 2 big screen TV's...which have the NHL network. Yes! Bias, I know. The concierge lounge is fairly small, but the attendants are as attentive as the downstairs staff...which means they are good. No Wall Street Journal at my doorstep in the morning was a bummer. When it was time to get to the airport for an early flight, I was disappointed to discover the shuttle does not start until 5:30am. The front desk hooked me up with a 3 minute cab ride, that did not take credit cards. No big deal for a 3 minute ride, but going further could have been an issue. Look, it is Albany. Ritz & Glitz it aint. If you need to stay in Albany, near the airport, this is a decent spot. The staff makes up for what the "old school Marriott" building tries to take away. BTW- I also got friggin' pink eye during my stay at this place. I am not blaming the hotel, but it is a lousy memory. read more

I checked in for the first time here and had to change rooms which was no better. I normally love Marriotts but this place is no where up to standard. The rooms are beaten up, even the renovated ones. Poor contractor work and it's evident on all aspects of the renovated rooms. Coming out of the elevators there were piles & piles of dirty linens & left over food. The refrigerator was broken, the toilets barely flushed and the design of the room just makes you uncomfortable. I really sincerely tried but had to check out & cancel my 2 day reservation after being there for 20 minutes. Marriott really needs a site visit here & make some significant changes. read more

Amazing night sleep! Bed was so comfortable and cozy! Comfortable pillows! Can I just say that this hotel has one of the best gyms I have ever had the pleasure of working out in! It had just about all the equipment of a regular full-size gym. Thank you so much for a wonderful stay once again! read more

I think that Marriott Suites in general are nice and reliable. Stayed here for 2 nights while in town for business. The service is great. Hotel shuttle was quick and friendly. Good location too...can walk to a few restaurants (even if most of them are chains). I love Marriott beds...fluffy but firm. And they have healthy snacks like apple-pears rather than store-bought cookies. Didn't get to use the workout room or pool but they looked clean and safe if I were to use them. read more

This review is based on I have only been here for a few business meetings/breakfast's with co workers from out of town. The breakfast buffet is top notch, eggs benedict, biscuits and gravy, sausage, bacon, pancakes, omlet station, fruit, oatmeal, bagels, basically anything you could want for breakfast. Very nice dining area as well. read more

I enjoyed a long weekend with friends at the Albany Marriott and was impressed on all levels - without exception every staff member I met was courteous and professional, housekeepers greeted me as I passed in the hallway, front desk representatives were helpful with all my inane questions, bartenders always had a smile. I attended a private banquet and there I felt the same level of professionalism - and good food and service. The rooms were fine - most importantly I slept well (always my judge of a good overnight stay). And free parking and no extra fees. read more

Wonderful service. Clean and spacious rooms. I was surprised to find such nice accommodations near an airport! As a business traveler I have stayed in many hotels. This was one of the best for the price. Kudos to the staff. Shuttle driver was awesome! read more

Tried to use my Marriot rewards to book a room for several days at the Albany Marriott, but was told there were no rewards rooms available. So complained via e-mail to the corporate site. They told me the same thing...even though they did not know what dates I was requesting. Sound kind of fishy. Marriott used to be a first class hotel chain but have seemingly slipped way down. Almost feels as bad as booking airline tickets. Seems strange that they spend so much money on trying to get new customers. But don't seem to care about thier current or past customers. With that kind of thinking they won't be around too much longer. Sad read more

No complaints. Clean l. Helpfull and friendly staff. Available places to accommodate functions

Clean hotel, polite staff. Will to do what they need to make stay enjoyable. Bar food good came out in good time.

Probably would not stay here again. The room was damp/humid feeling and the AC never cooled the room or cleared out the humidity. The food at the restaurant was fairly bad (except for the homemade chips which were the only thing I actually finished during my entire five day stay). The bed was super hard so I slept horribly given the humidity and lack of AC that actually cooled the room. read more

I've stayed here at least 10 times so I was excited to spend the weekend here for the Saratoga race track. We arrived Friday night at 10 pm and the girls at the front desk says your on the first floor in one of our newly renovated rooms. Well this room was so small and there is no way it was newly renovated. I went back to the front desk and said I'm very disappointed and the girl says we are fully booked nothing I,can do. Well I probably won't be staying here again. It has totally gone downhill. read more

Nice place, big bed and clean room. Minus a star for not renovating the bathroom when the rest of the hotel has been completely renovated.

This is one of the poorer run full service Marriotts I have stayed at. It's an older property so the rooms and halls show their age. After 10pm last night, alarm system went off twice, 5 minutes in duration each, very loud but no apologies or follow up announcement from hotel staff afterwards. This morning, my fruit selection from the concierge lounge was spoiled. Disappointing considering I love Marriotts normally and have come to expect higher level service and quality of stay. May have to look for other alternatives in the area. read more

Have stayed at this place dozens of times over the years. Its an OK place. They renovated a year or two ago. So a few weeks ago, after driving for 8 or 9 hours, I pull up at 11:30 pm, tired after a long day. I load my stuff onto a cart and make my way to the front entrance. I hear a voice. Its the bellhop. He begins barking out that I have to return the cart downstairs after I use it. I replied, "excuse me. Are you talking to me." He continues to bark at me as though I were his subordinate. Saying how I have to return the cart. That customers are always leaving them around and demands that I return it to the proper place. I stay at hotels dozens of nights throughout the year. I've never been barked at by a bellhop upon arrival. Dreadful customer service. Did not deal with the bellhop directly as I didn't trust myself to control my temper. Did complain to the desk staff as well as night manager. Kind of weak response. They apologized but did seem to want to defend the rude and obnoxious bellhop. If hospitality is what you're looking for I would steer clear of this location. read more

This is a standard Marriot. It is located near the airport and close to a bunch of strip malls which include your standard chain restaurants and stores. The room we originally booked was not ready for us at 3pm, kind of surprising, but they were quick to accommodate with a new similar room and ensure we were able to get ready for our wedding nearby at 5pm. The hotel staff was also very helpful in getting me connected with a local auto center to fix a car issues I was having. The main critique I have for this hotel is one of their shuttle drivers was not very competent. He was unable to find me for a pick up, i had to run into the street to flag him down and then on a second occasion admitted he was not good with maps as he seemed uninterested in having us use GPS to plot our next destination but did not know where it actually was either! read more

Concierge lounge is terrible. Hard to believe it is in a full service Marriott. Dingy atmosphere, loud sports on only screen, and food was unappetizing and unhealthy. read more

Restaurant was overall excellent. I highly recommend the bang bang shrimp. Staff was incredible. I was semi-satisfied with a drink (dirty martini tasted like licorice) and the "Food and Beverage Coordinator" happened to come by and straighten it out quickly and pleasantly. First class, if you check in at the Marriott, have dinner here! read more

I was stranded in Albany during the second Polar Vortex blizzard while staying at the Marriott. The hotel itself is just that - a standard Marriott hotel. What sets it apart is the customer service. The people here are hands down some of the friendliest people I've ever met. Once the staff found out I was stranded, they went out of their way to make me feel at home. I am blown away. read more

I usually stay and a Hilton or Marriott property but whenever I am in the Albany area I only stay here. Friendly staff, clean rooms, great gym...this is a top notch hotel. read more

Overall, it's a pleasant enough place, pretty clean however, the rooms are very dated. Looks like they are doing some renovations though. My only real complaint is the woman I dealt with while checking in, then again while checking out. Her name is Sevil. She so poorly represents this Marriott. She is rude and condescending. And without any explanation, she walks away from you standing at the front desk when she feels she is done talking with you. I've stayed here 7-10 times over the past 6 years and the only problem I've ever encountered was with Sevil. read more

I had a truly wonderful time at the Marriot. The staff is friendly and attentive, the pool & health club are very nice, and the rooms are lovely. We even enjoyed a bottle of complimentary champagne (you get one if you book the romance package on the Marriott website)! They were late getting the champagne to us, so they included some chocolate covered strawberries! You won't hear me complain about that. A really great place to stay, I highly suggest it! Only thing is that they do make you pay for wi-fi, which I think is a little ridiculous. But honestly, I didn't even want to be on my computer with all the nice amenities they had to offer. read more

This is seriously the rudest front desk service ever, when you get to the rooms a strong obscure odor stinks up the room, literally if you want better service and a real quality hotel go to springhill suites read more

Good Front desk and Bellmen are extremely helpful and friendly. Always refreshing The Empire ballroom has an awesome layout for education events because it has a space for Staff tables. Perfect. Bad Thinnest walls I've seen in a Marriott. You can here every conversation when you walk down the hall and you can hear everything in the rooms next to you. If you want your ballroom refreshed during your lunch break, make sure you put it in your BEO, otherwise the banquets staff will be upset with you for asking (they don't do it naturally like EVERY other hotel) read more

You would think that if you book 3 adults they would give you two beds. Nope. Not here at Marriot. Enjoy that pull out sleeper. But don't worry they'll give you a blanket and pillow, just gotta ask! Not sure if that's black mold on the window frame or something that looks exactly like it. My lungs will report back in a few years. And I'm glad the housekeeping staff made an effort to show me how inaccurate the previous guest was while urinating. I hope to exceed the expectations set before me to prove I to can miss the toilet. And wifi, $12.95 a day. Isn't that a deal? Or you can get the premium for $15.95 and really impress your friends. read more

I stayed here this past weekend for a night while traveling through to Lake George, NY. I picked this hotel because it advertised the indoor and outdoor pool, plus a nice weight room. The rooms were pretty clean, but somewhat dated. All of the staff was very friendly and the continental breakfast included omelets and fresh fruit. Since I am a Marriott Gold member, the breakfast was free. I think it costs others $15-20/each. I did not get to check out the member lounge because I think it was only open on weekdays. For whatever reason, the TV cable connection did not work in my room but that was not a big deal since we were only there a short time. Both pools were nice and clean. Kids loved swimming in the outdoor one because it was such a nice day. Overall, we had a descent experience. read more

CHAPTER 1- the arrival When I arrived at this establishment it was a plain towering mass of mud colored bricks many stories high. This gave it a resemblance to a prison or perhaps an asylum. The structure's imposing nature however contrasts with the interior my first impression: yellow, yellow this is in my opinion the most over used color in the hospitality industry. Beyond that is was nice, clean, and even featured a pitcher of water with lemons. As me and my teammates made our way to the elevator hall became increasingly average. Waiting for the elevator we came upon a collective realization the Albany Marriott sat in the center of two extremes; it was nice enough to make us be carful and reverent yet it was not any thing special. CHAPTER 2-the time of truth All that I said to this point is true but it is much like leaf on a tree, insignificant in the greater context of an experience and the core of that experience is the room its self. This is what I was thinking as I put my key card into the door. The keys felt thick, wholesome and complete much like a slightly fuzzy credit card. However it took multiple attempts to enter the room. When we entered the room it mildly surpassed our expectations. It featured a desk chair, an additional more soft chair, a mediocre television. This sensation of pleasant surprise was quickly met with a felling of meagerness when we noticed both beds were far from queen sized, this will especially become annoying if you must fit two people to each bed as we had to.As we put down our baggage to indulge in to what the room had offered my subconscious was neither impressed nor disappointed just average, much like the color yellow or the larger part of humanity CHAPTER 3- taking care of business As our night continued it soon became time to proceed with our nightly routine ultimately leading to sleep. The first step of which was showering, an other core experience in a hotel. As we inspected the shower area two things are worth mentioning; first each room comes with two robes with this comes the inevitable truth that this will cause great conflict in rooms of more than two and this is the reason why I can not verify the quality of the robes. The second thing worth mentioning may be the single most drawback of the Albany Marriott the light switch for the shower is located on the out side of shower room. This leads to much tomfoolery for example your "friends" could turn the lights out, forcing you to unlock the door to turn them in then they can take advantage of the opportunity by PUTTING A BUCKET OF ICE IN YOUR SHOWER. As you can imagine this is a major issue that lead to the worst experience I had at the Albany Marriott. When I went to shower I was greeted by an additional issue. My teammates bathwater had not drained so I took my shower ankle deep in dirty bath water. This was not that bad however the next person up had a far more dire choice to make: shower in our bath water or flood the room. He rejected both of these proceeded to contact the front desk to resolve the issue. This went as well as it could. Overall getting prepared for bed was a time of annoyance that you must get through similar to highschool. CHAPTER 4- the final test The last check on the list is perhaps the most important: sleep. When I lay in bed I decided to take advantage of the free wi-fi, yes it is true that it is free but in order to connect you must first make your way through a near impossible maze of web pages and codes which makes getting free WiFi near impossible. After giving up we proceeded to watch television. The room was equipped with a decent TV with about 100 channels this is a nice gesture but it does not change that most TV programing is generally boring ,dull and unentertaining. The sleeping experience itself would be fine if not for the bed issues discussed in chapter 2. Although we made the awful mistake of leaving the TV on which turned to a series if infomercials that were sure to haunt my dreams my favorite of which was for a 6-disc DVD of 70's music. When I woke up to "stayin' alive" I felt as if u had enough sleep to power me through the day nothing more nothing less. CHAPTER 5- the penultimate judgement As the next day went on I thought "is it special ... At all?" This was my main thought that permeated all through the stay... But is it just average is that all it can and ever be. This was my initial ultimate judgement yet can something average be something more invisible at a first look? Could an ordinary experience secretly be extraordinary? With these questions leave this review with 3 stars... Yet this is not the ultimate judgement , as we are speaking I am on my way to a second stay at the Albany Marriott and I come armed with these questions. read more

We booked a room here last minute after we discovered our other hotel room in a different place was not what we wanted. The staff were extremely helpful. The hotel is clean, and the lobby smelled great! The room itself was clean. The beds were super comfortable. I did not notice too much noise from the nearby airport, which was a concern of mine. Room service was timely and convenient. We enjoyed our stay, and I would definitely stay here again if I ever needed to book a hotel in Albany again. read more

Very disappointed in this hotel - beds were uncomfortable/ slamming doors throughout the night / wifi sucked / pillows were mushy / NO complimentary coffee in the lobby! read more

I found myself in need of lodgings for an overnight in Albany and happened upon this Marriott. I found the grounds to be nicely kept. The lobby and a-joining restaurant/bar ares to be nicely laid out. The prices were surprisingly high for upstate NY. However, not to painful for a one shot deal. I was surprised to see that there were no NYS wines available, only California. The bar tender informed me that the selection is set by corporate HQ. Typical narrow-minded micro management stuff. A shame because some of the best American wines are made only 1 hour away in the Hudson Vally region. I like to support local and American industry only. The room was very nicely done. The room was large and the bed was clean and very comfortable. The staff was extremely polite and helpful while addressing any of my query's. The food was good and the restaurant staff was equally as polite and cordial. Parking was ample and within a reasonable distance from the front door. The pool was clean and nicely kept. All in all i would stay here again for an overnight or two. read more

I am normally a big Marriott fan. I'm a member and enjoy their rewards program. This hotel was the most frustrating stay yet at a hotel. First off there was construction going on and although they made minimal noise the smell of the glue they were using was intense and gave me a headache. Second The hotel has two entrances and there is no parking near the front which means you have to park around back to get near other entrance. Third if your room is near end of wing you are walking forever just to get to elevators and exits/entrances. Fourth it has no complimentary breakfast which is my bad. Easy to check but you at least think you could get a cup of coffee without having to make it in your room. read more

Absolutely horrible customer service. Would never stay here again ... they took my CC for incidentals at check in. Signed a bar tab of wine to my room and all of a sudden I need to get dressed in the middle of the night to come down and resubmit my CC, the same one at check in, so they can process. read more

If choosing between courtyard and regular marriott go to regular marriott in albany. Far better value as it is less expensive and breakfast is better. Room quality is the same. read more

If you like to sleep, don't stay here. I am not a light sleeper but the constant on and off of the industrial-loud air conditioning unit kept me from ever falling asleep the entire week I was sentenced to being here. Since I travel a lot, I'm used to wet-wiping most surfaces of a room before using it and like all other hotels, it was just as dirty here as elsewhere. What counts for housekeeping these days was adequate - they changed the towels, but forgot glasses and stir sticks and cream in the coffee. How low a bar does one set these days? I can say I got sick from not sleeping and then daily waking up in a room pitifully damp even with the a/c on low. If you have stay here, be sure to ask for a remodelled suite. read more