After the brakes on my bike failed while descending from a mountain, we headed to Down Wind Sports…read more The employee changed the brake pads and offered suggestions for the future. I checked out their fantastic gear while waiting for it to be done. One of the employees, Tom, struck up a conversation with me. He had many suggestions for us while visiting Marquette. We utilized all of his tips throughout our trip. He was genuinely excited to help. If you are visiting Marquette and you need help knowing where to begin do yourself a favor and visit Down Wind Sports.

Grabbed a bike for myself on Thursday and Hubby grabbed one today …read more Staff was so friendly and helpful . They listened to what you were looking for . ( we needed some commuter and basic trail bikes) They got us each into a simple hybrid models . They offer tuneup on the bikes for the first year. The accessories are discounted and purchase points add up quickly for discounts .

Much better service compared to MC Sports. The staff were prompt and helpful. We purchased two…read moreKayaks and were in and out. They also price match the other stores ads.

AMAZING EXPERIENCE!! I am going to list a couple of pros and cons for this place but no matter what…read morecompany you choose, go kayak pictured rocks. Incredible formations of land that you can't see anywhere else. I lived in Michigan for 20 years and had no idea the Upper Peninsula held the treasures we got to see! Pros: -The guides had a ton of energy and were very patient with the people in our group. We had a great group of good listeners and that helped but our guide was also very flexible and let us veer off into the waters without having to stick super close to us. -The time of day that we went really made a difference. We chose the "sunset" tour so we were able to see the pictures rocks around 4-6pm . Though this is not sunset, it was still pretty to see the sun reflecting off the different colors of the rocks and formations. -the ability to just hop on a bus and hop in a kayak without carrying them helped as well. It just made everything really easy and seamless. Cons: -the bus to the launch off site didn't have A/C which was fine, but we just sat there waiting for other buses to unload and I think that could have been done a little differently. It was too hot to have thirty people sweating in a bus. -tour time said 6 hours but we only kayaked for 3.5 which was fine but maybe make it clear on the site that the bus time would take a hour round trip -I also would have suggested just an hour for lunch, being able to get out and eat our lunch on the beach was great but I didn't need to be there for 1.5 hours, I would have rather done a shorter lunch and gotten back sooner Overall, amazing and an outstanding time we had!

I am honestly disgusted by the complete lack of organization, professionalism, communication, and…read morecustomer service I experienced with Uncle Ducky's / Paddling Michigan. I traveled from out of town for this experience. I spent money on lodging, gas, food, planning, and preparation for this trip -- far more effort and care than your company appeared willing to put into operating the tour itself. I arrived around 15 minutes early for the stated 2:30 PM meet time for the 3:00 PM launch and was immediately met with a completely locked building, no guide present, no organized check-in, no signage, no information regarding equipment, dry bags, footwear, launch procedures, or where guests were even supposed to be. Over the next 20+ minutes, I watched multiple confused guests continue arriving while company-associated employees sat nearby offering little to no proactive information despite clearly knowing the situation. Guests were left wandering around trying to figure out whether the tour was even happening. A shuttle eventually arrived AFTER the meet time had already passed, and when I directly asked for information regarding the tour, I was told they "had to figure that out." That is an absolutely insane thing to hear after guests have already arrived for a guided kayaking excursion. The employees present either had no ability to contact management or were unwilling. Nobody appeared to be in charge. No guide was present. No leadership existed. No confidence was inspired whatsoever. As a former kayaking guide myself, I have never seen a guided outdoor operation run this poorly. If your company is not going to have staff physically present at the meeting location, then guests should be meeting directly at the launch site. At the absolute minimum, the guide should already be there before guests begin arriving. Instead, what I experienced was confusion, silence, disorganization, unprepared employees, and complete operational incompetence from a company responsible for leading people out onto Lake Superior. Considering Lake Superior is one of the most dangerous and unpredictable freshwater lakes in the world, the level of disorganization and lack of professionalism this company displayed was completely unacceptable. At that point I chose not to participate because I had absolutely no confidence in the professionalism or management of the experience. Frankly, I would not trust this company with my outdoor experience if they had the last kayaks on earth. Thankfully, I spent the evening exploring Pictured Rocks and Lake Superior with my dog instead, which ended up being infinitely more enjoyable than wasting my afternoon standing in a parking lot waiting for someone to explain whether the tour was even functioning.

So excited to have a L&M in town now. They have some good deals and the employees are all nice.read more

From the owner: NOW OPEN. L&M Fleet…read moreSupply has proudly served the Northland with "Quality at a Discount" since 1959. We are a three-generation family-owned business specializing in sporting goods, power equipment, home improvement, automotive, tools, farm, pet, lawn & garden, toys, clothing & footwear, plus so much more.

Extremely knowledgeable staff that's not trying to upsell you a penny over what you need, We walked…read morein to drool over top notch gear and even though we didn't buy anything we walked out with a handful of free stickers! Staff was very friendly and were just happy we stopped to look around. It's not often you run into a shop with such a laid back attitude recommend this shop 100% to any level skier/snowboarder looking for advice and the latest tech

Without a doubt the team at Quick Stop will help you with any biking or bike need. They have saved…read moremy my bacon many times and were great to work with. Service or a new bike they are there for you. (also, they do appreciate snacks....).

My husband and I were interested in buying e-bikes. We walked into Quick Stop Bicycle and were…read moreimpressed with their friendly, knowledgeable salespeople, it was such a welcoming atmosphere. We always try to buy local first and we were so glad we chose Quick Stop. Matt was incredibly helpful and even delivered our bike after they prepped it. Waiting on our second bike to come in, wouldn't think to go anyplace else in the meantime. We're sure that anything we need in the future will be handled in a professional manner. Especially happy that they were masked and abiding by all of the COVID safety measures. Thank you Matt and all the crew at QS.

Just a heads up for any families looking to rent here, they no longer tend bikes for kids or any…read morebike that would accommodate riding with a child.

They have a great selection and know their bicycles! If you are looking for a bicycle or just need…read moreto service the one you have, this is the place to go! Friendly and knowledgeable, what more can you ask for?

It just keeps getting better! I returned to West End Ski & Trail for the indoor trainer and a…read morenot-crash course :^) in how to use it. Jessica was very thorough and set me up with the trainer, a training tire (so you don't eat up your road tire), a riser for the front wheel and a clamp for my phone. I came back a week later because that tire was TOUGH to install (Spencer tackled it in no time, of course). The level of customer service and satisfaction is off the scale. I learn something about my favorite activities and our new area every time that I stop in. The staff genuinely cares that everyone get outside and have some fun. They stock everything that you need and help you get everything set up perfectly.

These folks know bikes, they know snow biking, mountain biking and local trails. Spencer is the…read morelocal go to guy. I bought a Pivot LesFat from him, he steered me right after a few rentals. If you are gonna buy a bike this is the place. I would recommend a friend here.