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    Marquette Outdoors

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Paddling Michigan

    Paddling Michigan

    3.2(141 reviews)
    58.8 km

    AMAZING EXPERIENCE!! I am going to list a couple of pros and cons for this place but no matter what…read morecompany you choose, go kayak pictured rocks. Incredible formations of land that you can't see anywhere else. I lived in Michigan for 20 years and had no idea the Upper Peninsula held the treasures we got to see! Pros: -The guides had a ton of energy and were very patient with the people in our group. We had a great group of good listeners and that helped but our guide was also very flexible and let us veer off into the waters without having to stick super close to us. -The time of day that we went really made a difference. We chose the "sunset" tour so we were able to see the pictures rocks around 4-6pm . Though this is not sunset, it was still pretty to see the sun reflecting off the different colors of the rocks and formations. -the ability to just hop on a bus and hop in a kayak without carrying them helped as well. It just made everything really easy and seamless. Cons: -the bus to the launch off site didn't have A/C which was fine, but we just sat there waiting for other buses to unload and I think that could have been done a little differently. It was too hot to have thirty people sweating in a bus. -tour time said 6 hours but we only kayaked for 3.5 which was fine but maybe make it clear on the site that the bus time would take a hour round trip -I also would have suggested just an hour for lunch, being able to get out and eat our lunch on the beach was great but I didn't need to be there for 1.5 hours, I would have rather done a shorter lunch and gotten back sooner Overall, amazing and an outstanding time we had!

    I am honestly disgusted by the complete lack of organization, professionalism, communication, and…read morecustomer service I experienced with Uncle Ducky's / Paddling Michigan. I traveled from out of town for this experience. I spent money on lodging, gas, food, planning, and preparation for this trip -- far more effort and care than your company appeared willing to put into operating the tour itself. I arrived around 15 minutes early for the stated 2:30 PM meet time for the 3:00 PM launch and was immediately met with a completely locked building, no guide present, no organized check-in, no signage, no information regarding equipment, dry bags, footwear, launch procedures, or where guests were even supposed to be. Over the next 20+ minutes, I watched multiple confused guests continue arriving while company-associated employees sat nearby offering little to no proactive information despite clearly knowing the situation. Guests were left wandering around trying to figure out whether the tour was even happening. A shuttle eventually arrived AFTER the meet time had already passed, and when I directly asked for information regarding the tour, I was told they "had to figure that out." That is an absolutely insane thing to hear after guests have already arrived for a guided kayaking excursion. The employees present either had no ability to contact management or were unwilling. Nobody appeared to be in charge. No guide was present. No leadership existed. No confidence was inspired whatsoever. As a former kayaking guide myself, I have never seen a guided outdoor operation run this poorly. If your company is not going to have staff physically present at the meeting location, then guests should be meeting directly at the launch site. At the absolute minimum, the guide should already be there before guests begin arriving. Instead, what I experienced was confusion, silence, disorganization, unprepared employees, and complete operational incompetence from a company responsible for leading people out onto Lake Superior. Considering Lake Superior is one of the most dangerous and unpredictable freshwater lakes in the world, the level of disorganization and lack of professionalism this company displayed was completely unacceptable. At that point I chose not to participate because I had absolutely no confidence in the professionalism or management of the experience. Frankly, I would not trust this company with my outdoor experience if they had the last kayaks on earth. Thankfully, I spent the evening exploring Pictured Rocks and Lake Superior with my dog instead, which ended up being infinitely more enjoyable than wasting my afternoon standing in a parking lot waiting for someone to explain whether the tour was even functioning.

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