We are on vacation and our Tahoe was making horrible noise thought our transmission was going out…read moreso took it into Sage Creek Repair. They are super nice and looked at it right away. Diagnosed the problem and it ended up being something pretty easy to fix. They could have totally gouged us but didn't! We highly recommend them!!

Sage Creek Repair went above and beyond. We were visiting from out of town and had car troubles on…read moreour way in. SCR got us in same day diagnosed problem and fixed. Unfortunately on our way home about 200 miles out we had same issues. We called Kabrina and she called a shop ahead of us in Boise who got us in and found the new sensor faulty. SCR wouldn't have known this without driving the car 100+ miles. They covered the cost and we were on our way again and finished our trip no issues. If ever in Twin Falls Idaho and are looking for A+ service Sage Creek Repair is the place. And shout out to Dale's Auto Care in Boise for fast and friendly service. ​

I'm a traveling healthcare worker and was sold a car without a heater and Lithia in Idaho Falls was…read moresupposed to fix it. They never did. I traveled home through Idaho, Utah and Colorado in the winter without a heater. They said they would reimburse me to have my mechanic fix it. No reimbursement. All promise no deliver. Completely untrustworthy.

My experience started out well but ended tragically on their end. I came in knowing what I wanted,…read moreand how much I could afford to spend. Let's preface by saying I have good credit and came in with 2000 down in cash. My downfall is I'm 19, or so that's what they thought. I came in knowing what I wanted and what I could afford to spend each month with a loan. I test drove a 2015 Ford Fusion with around 50,000 miles and decided if the price was right after everything that I would buy it. After taking my information Chris went into the back to see if I qualified for the loan, saying it would take 10-15 minutes. That was at 2:20 (the time is important) Red flag #1: At almost three he came out and updated my party and I that he hadn't forgot about us and it would be just a few minutes more. (I'm assuming he took lunch) Red flag #2: Almost 3:30 came around and he finally comes out with the numbers.He told us that they could drop the cars price from $14,000 to $12,700 BUT that since I'm a first time buyer it's mandatory for me to buy a extended warranty of $2,500, gap protection of almost 1,000 along with a few other charges taking the 'great deal' from $12,700 to a whopping $17,140.94. If you thought that was all, you're sadly mistaking. When we weren't satisfied with the first offer, Chris comes back to "save the day" one last time and that leads us right into Red flag#3: Chris says that they have a 2017 Nissan Altima available that totaled $14,000 and has 60,000 miles on it that's ready for me to test drive. Like I said I came in knowing what I wanted so where they pulled a Nissan from? I couldn't tell you. His offer didn't well with me so I declined and left, $2000 still in hand. To summarize I was disappointed. I received a very different offer than expected, a second offer I had no interest in and left with no car. After a little while after my disappointment turned sour. I decided to find out why they pushed the Nissan so hard, when I very clearly came in for a Ford Fusion. While going over the finance option papers I noticed Justin Howard's name and that the papers WERE TIME STAMPED AND PRINTED AT 2:23pm. If you remember, Chris left me and my party at 2:20. So why did it take Chris and Justin an hour to "run the numbers"? Again, I assume they printed the papers and took their lunch break. At this point I'm LIVID. This was planned, they wanted that Nissan off their lot. BUT WHY? I looked the Nissan up on CarFax and it informed me that the car was previously a RENTAL car and had been sitting on their lot since DECEMBER and also had been in a WRECK. NONE OF THE ABOVE CHRIS MENTIONED. If these men weren't in it just to make commission they would've sold a car today, but instead Chris Niebuhr and Justin Howard slit their own throats. If you take anything from this, save your time and money. SHOP ELSWHERE.

These guys are great to work with. They more about Subaru. Then any one in the mountain west and…read moreif you want to go fast this is the place to get the work done.

Went to Mentor Motors to find a reliable, reasonably priced vehicle for my daughter. From the…read morestart of the experience with their friendly office staff to the interaction with the owner, Cody, to the working out of the financials (with Jason, Cody's father), everything went smoothly. This mother daughter duo felt very attended to and really felt like the staff cared about us. I highly recommend this company!

I have been going to take 5 for the past 2 years. I have never had to wait for more than 10/15 mins…read morebut mostly I get right in. They have been professional and provided quick services.

Waited almost an hour and was still 40+ minutes before they would have taken my car. I am not sure…read morewhat the "Take 5" moniker means but it has nothing to do with the time it takes to be served. Granted, I went on a Sunday and there were only two employees to serve 3 bays. (They did not tell me this when I arrived, and had they, I wouldn't have wasted my time.) ...And I can also say that the sign out front bragging about it being a 10 minute oil change is also not correct... the car ahead of my line was more than 20 minutes to be served. I couldn't wait another 40+ minutes and left before getting anything from them, but can say I will never waste my time sitting in my car for an hour like that again.

We worked with them for a couple of weeks to get our dream vehicle negotiated, along with trade-in,…read moreand I was ready to drive from Montana to pick it up. We then signed a mutual Purchase Order and went to buy it... only to learn they didn't actually have the title! My bank wouldn't cut the check until they had the title (naturally, what bank would take that risk with no title?) so we waited for them to get the title so we could buy it. Yes it was sitting on their lot, but they chose to sell it without the title in hand. While waiting, with a mutually signed PO (a legal document), we learned they had sold the vehicle to another party. Not only is this potentially illegal, it is downright shady. I would avoid this dealer at all costs since they don't play by the same rules they ask you to play by. Very disappointed in the entire experience.

I am absolutely appalled by the way my daughter and her husband were treated at Wackerli Auto. I…read morehave never seen a business operate with such a total lack of integrity. My family was incredibly serious about buying a car from them. They drove 45 minutes to test drive it the evening before, and her husband even missed work to make it happen. They had a formal appointment scheduled for 3 PM the following day with Teagan and were so committed that they sold their own vehicle that same night to make sure they were ready to finalize the purchase. They showed up early the next morning at 9:30 AM to finalize everything and start discussing the down payment. They stepped away for maybe 20 or 30 minutes to decide if they were going to pay in full or finance a portion of it, but when they walked back in, they were told the car had been sold right out from under them. This was hours before their actual appointment and while they were literally in the middle of the transaction. The level of dishonesty is just staggering. We found out an employee tipped off another staff member that the car was about to sell, and that guy swooped in to buy it for his girlfriend. The stories we got kept changing. First it was a walk in, then it was another appointment, then it was a relative. The buyer wasn't even at the dealership when my kids got back, yet they were told they were out of luck. I personally spoke on the phone with Chris, the manager on duty, and he actually admitted the dealership was in the wrong. He acknowledged they messed up by not giving a courtesy call and for not honoring the 3 PM appointment. Chris also claimed he was recording the entire incident and our phone call. I want copies of the video recordings from the floor and the audio from that call. If there's nothing to hide, show the footage of your staff lying to this couple while they were standing right there trying to give you their business. What makes this even more heartless is that my daughter is in the middle of nursing school, and now they have the added stress of hunting for a new car after being completely taken advantage of. They held up their end of the deal but the dealership didn't. When they tried to resolve this, Teagan was dismissive, and Chris and Giovanni were unhelpful and had the audacity to try and blame my children for the dealership's own lack of ethics. Chris told me he would talk to Tyler, the general manager, but he refused to even tell my kids who the general manager was when they were there in person, and he wouldn't give us a phone number for him either. He also explicitly told us that Steve Wackerli wouldn't even get involved or want to speak with us. At Wackerli Auto, a scheduled appointment clearly means nothing and employee side deals come before honest customers with great credit. If Steve Wackerli has any accountability at all, he should be embarrassed by how his staff treats hardworking people. Save yourself the stress and the drive. Do not trust these people. They are disorganized, unprofessional, and clearly have no conscience.

Everything started out great. I was told I was pre- approved for a Jeep I wanted they just needed…read moreto detail and do a safety inspection. I kept hearing tomorrow, tomorrow till after 5 days the phone just rang and rang. Service finally picked up and I asked them how much longer on the Jeep, and they said they had no idea what I was talking about. They didn't have any wait on cars at the moment. He sent me back to sales where I sat on hold for 53 min before someone hung up the phone on me. Obviously, by this time I was fuming, so I went in. They told me my Subaru was definitely on the list to get done. Next thing I know, someone comes over and says he will have the General Manager call me by no later than 10am the next day. Surprise, no call. I'm not impressed in the slightest! They tell you what they think you want to hear, and then when they can't produce they lie instead of just telling you the truth. Not a good way to ruin a business.

I'm very disappointed with the service department at Young Mazda in Idaho Falls…read more I brought my 2023 Mazda CX-5 in for a check engine light (P0126). They replaced the coolant control valve and told me the repair was complete. Shortly after picking the car up, the heater started cutting in and out, the temperature began fluctuating, and I discovered the coolant was leaking down the side of the engine. This means the cooling system repair was returned to me leaking coolant, which is something that should have been caught immediately during a basic post-repair check. Unfortunately, this is now the second time I've had to bring my vehicle back because a repair wasn't done correctly the first time. Mistakes happen, but returning a vehicle with an active coolant leak shows a serious lack of attention to detail. At this point, my confidence in the quality of work from this service department is very low.

Just had a major issue with our Radiator, and didn't want to take it to the dealer, as I end up…read morepaying twice what I thought it would be. Empey's uses a vehicle inspection text message that shows you what is going on with the car and keeps issues that are mild, now, and giving you some time to address before they become a major issue. Will be back in a few months to address one or two of the possible issues.

Communication was horrible - they didn't do the work because I was asking too many questions…read moreapparently. Car doesn't stay running after it starts, we get it towed to Empeys. They said the battery was dead and they couldn't do any further testing without a new battery. They send me an invoice with several parts that needed to be replaced. I was confused so asked for clarification-- on one hand, they said they haven't done any testing at all, on the other, they wanted to replace several parts - total bill $2300. I ask and they reiterate that they need to replace the battery to do the testing. At the same time, they admit that they aren't sure if all those parts need to be replaced, but still asked for me to approve the work. I authorize the battery change and testing on their online app assuming that they'd replace the battery and we could continue with the testing... I did NOT approve the part replacements because they made it very clear that they weren't sure what needed to be replaced. A week later, I've heard nothing, so I text them back. They closed the ticket because I wasn't a good fit for them -- I guess asking questions about your vehicle is too much for these guys to handle. End result - we've been without a car for a week. Texts included.

I went to this Tunex after a faulty air conditioner fix from another Tunex. He made the changes…read morewith no charge and worked it out with the other Tunex. That was huge for me and we've gone here ever since. They know us, our cars - it's a true customer relationship. They've been fair, up front, not tried to charge me for any extra work they don't believe I need done. I had a quote from a dealer and took it in to them where they charged me $100 less for the same job. I recommend them to everyone.

I will not return and I will tell everyone I know not to go to Tunex. They were condescending and…read morestereotypical in taking advantage financially of a female customer. Luckily I went elsewhere for a second opinion and had my vehicle inspected and fixed for almost $1000 LESS than what Tunex quoted me. The manager is also rude and patronizing. He only cares about getting the most money he can. Do not go to them.

Green Light Automotive quite literally saved my vacation. While going through another attraction in…read moreRexburg, my vehicle began to overheat (which was especially frustrating because I had replaced the thermostat less than a week prior). We frantically began calling around to see if any repair shops could get us in that day (as we were staying near Yellowstone). Green Light Automotive squeezed us in, met us outside as soon as we pulled up, and began diagnosing the issue. The owner of Green Light Automotive even used his personal vehicle (with car seats) to drive us into town to hang out at a restaurant while we waited for the repair to be done! Pricing was extremely fair (even less than what I paid for the initial thermostat repair at a shop local to me) and I cannot say enough good things about this company. Thank you so much!

I was up the river without a paddle, Lost a left front bearing and brakes on my excursion. Pulling…read morea trailer up the 15 north past Idaho Falls. I just went past the turn off Rexburg. That's where you'll find Jacob and David in Rexburg. First of all, Lance with cutthroat towing got my butt off the freeway, but Aaa wouldn't take the trailer. Lance got me to Randy with all season towing and he came and got the trailer and brought it over to green light auto. I was desperate traveling from Los Angeles to Montana to pick up my son and his car. Everyone could've easily gouged the crap out of me, and not one of them did. I guess that's the difference between California and Idaho. Jacob and David assessed the problem and it was a big job a lot of work and they did it for me the day I brought it in I think an angel sent me to them. To top it off Jacob's suggested I take a walk to the snake river. Absolutely beautiful it's not just the countryside it's the people that make this God's country. Eternally grateful to Jacob Lance, Randy and Nancy and I didn't get the dogs name lol.

Quick service! Very friendly! Kept me calm about the situation! I would definitely recommend!read more

Fantastic service and fair pricing. Asher was right on time and had our tire changed quickly on the…read moreside of the interstate.