Please know that this is the very best truck repair team that I have ever encountered They did a…read moregreaT job fixing my F259 that two dealerships could not. The team gave me updates and the repairs were great. I will never go to any other Ford Service centrr

I'm a traveling healthcare worker and was sold a car without a heater and Lithia in Idaho Falls was…read moresupposed to fix it. They never did. I traveled home through Idaho, Utah and Colorado in the winter without a heater. They said they would reimburse me to have my mechanic fix it. No reimbursement. All promise no deliver. Completely untrustworthy.

These guys are great to work with. They more about Subaru. Then any one in the mountain west and…read moreif you want to go fast this is the place to get the work done.

Went to Mentor Motors to find a reliable, reasonably priced vehicle for my daughter. From the…read morestart of the experience with their friendly office staff to the interaction with the owner, Cody, to the working out of the financials (with Jason, Cody's father), everything went smoothly. This mother daughter duo felt very attended to and really felt like the staff cared about us. I highly recommend this company!

Decided to do an oil change on my car tonight. After I drained the oil, I went to put the plug back…read morein and discovered my oil pan had been cross threaded by whoever the idiot was working on my car last at take 5. Got my oil change there last time it was done. So it had to be them that cross threaded it. Then when I talked to them about it, they said there is no proof we crossthreaded it. Told me there wasn't anything they will do, and good luck with fixing it. I know people that work at a dealership and they said they regularly get people come to them with the same issue after going to take 5. And to top it off, I was charged $120 for a oil change on a small Honda engine. WTF? they tickle and dime every little thing. Like labor to pull out the air filter, and labor to check fluid levels. They are a joke and rip you off while breaking things on your car. I will be letting everyone I know know how big of a joke they are and not to take their car to a bunch of stupid pathetic "technicians" they are. I have over 6 years worth of experience doing oil changes and vehicle inspections. Ive never once cross threaded anying while doing it. It's not rocket science

Waited almost an hour and was still 40+ minutes before they would have taken my car. I am not sure…read morewhat the "Take 5" moniker means but it has nothing to do with the time it takes to be served. Granted, I went on a Sunday and there were only two employees to serve 3 bays. (They did not tell me this when I arrived, and had they, I wouldn't have wasted my time.) ...And I can also say that the sign out front bragging about it being a 10 minute oil change is also not correct... the car ahead of my line was more than 20 minutes to be served. I couldn't wait another 40+ minutes and left before getting anything from them, but can say I will never waste my time sitting in my car for an hour like that again.

We worked with them for a couple of weeks to get our dream vehicle negotiated, along with trade-in,…read moreand I was ready to drive from Montana to pick it up. We then signed a mutual Purchase Order and went to buy it... only to learn they didn't actually have the title! My bank wouldn't cut the check until they had the title (naturally, what bank would take that risk with no title?) so we waited for them to get the title so we could buy it. Yes it was sitting on their lot, but they chose to sell it without the title in hand. While waiting, with a mutually signed PO (a legal document), we learned they had sold the vehicle to another party. Not only is this potentially illegal, it is downright shady. I would avoid this dealer at all costs since they don't play by the same rules they ask you to play by. Very disappointed in the entire experience.

I am absolutely appalled by the way my daughter and her husband were treated at Wackerli Auto. I…read morehave never seen a business operate with such a total lack of integrity. My family was incredibly serious about buying a car from them. They drove 45 minutes to test drive it the evening before, and her husband even missed work to make it happen. They had a formal appointment scheduled for 3 PM the following day with Teagan and were so committed that they sold their own vehicle that same night to make sure they were ready to finalize the purchase. They showed up early the next morning at 9:30 AM to finalize everything and start discussing the down payment. They stepped away for maybe 20 or 30 minutes to decide if they were going to pay in full or finance a portion of it, but when they walked back in, they were told the car had been sold right out from under them. This was hours before their actual appointment and while they were literally in the middle of the transaction. The level of dishonesty is just staggering. We found out an employee tipped off another staff member that the car was about to sell, and that guy swooped in to buy it for his girlfriend. The stories we got kept changing. First it was a walk in, then it was another appointment, then it was a relative. The buyer wasn't even at the dealership when my kids got back, yet they were told they were out of luck. I personally spoke on the phone with Chris, the manager on duty, and he actually admitted the dealership was in the wrong. He acknowledged they messed up by not giving a courtesy call and for not honoring the 3 PM appointment. Chris also claimed he was recording the entire incident and our phone call. I want copies of the video recordings from the floor and the audio from that call. If there's nothing to hide, show the footage of your staff lying to this couple while they were standing right there trying to give you their business. What makes this even more heartless is that my daughter is in the middle of nursing school, and now they have the added stress of hunting for a new car after being completely taken advantage of. They held up their end of the deal but the dealership didn't. When they tried to resolve this, Teagan was dismissive, and Chris and Giovanni were unhelpful and had the audacity to try and blame my children for the dealership's own lack of ethics. Chris told me he would talk to Tyler, the general manager, but he refused to even tell my kids who the general manager was when they were there in person, and he wouldn't give us a phone number for him either. He also explicitly told us that Steve Wackerli wouldn't even get involved or want to speak with us. At Wackerli Auto, a scheduled appointment clearly means nothing and employee side deals come before honest customers with great credit. If Steve Wackerli has any accountability at all, he should be embarrassed by how his staff treats hardworking people. Save yourself the stress and the drive. Do not trust these people. They are disorganized, unprofessional, and clearly have no conscience.

I'm very disappointed with the service department at Young Mazda in Idaho Falls…read more I brought my 2023 Mazda CX-5 in for a check engine light (P0126). They replaced the coolant control valve and told me the repair was complete. Shortly after picking the car up, the heater started cutting in and out, the temperature began fluctuating, and I discovered the coolant was leaking down the side of the engine. This means the cooling system repair was returned to me leaking coolant, which is something that should have been caught immediately during a basic post-repair check. Unfortunately, this is now the second time I've had to bring my vehicle back because a repair wasn't done correctly the first time. Mistakes happen, but returning a vehicle with an active coolant leak shows a serious lack of attention to detail. At this point, my confidence in the quality of work from this service department is very low.

While on a 3k mile road trip our 2020 Mazda CX-5 needed regular service. We were in Rexburg Idaho…read moreat the time and the closest dealer was Young's in Idaho Falls. We dropped in shortly after they opened and asked them if they could help us out. Ben Speer the Service Writer helped us out and got us in without an appointment. It's a small dealership and fairly new (March 2023) but it's a nice facility with friendly staff and customer waiting area. We were treated care and professionalism. They got us in and out in short order. Thanks Young to Mazda and Ben!!

Quick service, great communication, and very reasonably priced. Was asked, as far as replacing…read moreparts, if I would prioritize price over performance over quality. I thought that was really cool. The quote given to me for a bearing and replacing the differential fluid was significantly less than other quotes I have received. I'm impressed with the quality of work. If Greg is the one who helps you, you'll be in good hands.

Just had a major issue with our Radiator, and didn't want to take it to the dealer, as I end up…read morepaying twice what I thought it would be. Empey's uses a vehicle inspection text message that shows you what is going on with the car and keeps issues that are mild, now, and giving you some time to address before they become a major issue. Will be back in a few months to address one or two of the possible issues.

I went to this Tunex after a faulty air conditioner fix from another Tunex. He made the changes…read morewith no charge and worked it out with the other Tunex. That was huge for me and we've gone here ever since. They know us, our cars - it's a true customer relationship. They've been fair, up front, not tried to charge me for any extra work they don't believe I need done. I had a quote from a dealer and took it in to them where they charged me $100 less for the same job. I recommend them to everyone.

I will not return and I will tell everyone I know not to go to Tunex. They were condescending and…read morestereotypical in taking advantage financially of a female customer. Luckily I went elsewhere for a second opinion and had my vehicle inspected and fixed for almost $1000 LESS than what Tunex quoted me. The manager is also rude and patronizing. He only cares about getting the most money he can. Do not go to them.

Green Light Automotive quite literally saved my vacation. While going through another attraction in…read moreRexburg, my vehicle began to overheat (which was especially frustrating because I had replaced the thermostat less than a week prior). We frantically began calling around to see if any repair shops could get us in that day (as we were staying near Yellowstone). Green Light Automotive squeezed us in, met us outside as soon as we pulled up, and began diagnosing the issue. The owner of Green Light Automotive even used his personal vehicle (with car seats) to drive us into town to hang out at a restaurant while we waited for the repair to be done! Pricing was extremely fair (even less than what I paid for the initial thermostat repair at a shop local to me) and I cannot say enough good things about this company. Thank you so much!

I was up the river without a paddle, Lost a left front bearing and brakes on my excursion. Pulling…read morea trailer up the 15 north past Idaho Falls. I just went past the turn off Rexburg. That's where you'll find Jacob and David in Rexburg. First of all, Lance with cutthroat towing got my butt off the freeway, but Aaa wouldn't take the trailer. Lance got me to Randy with all season towing and he came and got the trailer and brought it over to green light auto. I was desperate traveling from Los Angeles to Montana to pick up my son and his car. Everyone could've easily gouged the crap out of me, and not one of them did. I guess that's the difference between California and Idaho. Jacob and David assessed the problem and it was a big job a lot of work and they did it for me the day I brought it in I think an angel sent me to them. To top it off Jacob's suggested I take a walk to the snake river. Absolutely beautiful it's not just the countryside it's the people that make this God's country. Eternally grateful to Jacob Lance, Randy and Nancy and I didn't get the dogs name lol.