Fantastic tiny mall of all the good stuff, helpful and skilled technicians, got my sister's Martin…read moresanded and easier to play. Smooth jazz atmosphere here and friendly, love to poke around though oddly none of the pianos were plugged in. Whoops.

My girlfriend and I were looking for a guitar shop that I could sample different guitars, this…read moreisn't one of those places, however the owner was nice and hospitable.

I was looking for a guitar shop that I could sample different guitars; however, this wasn't one of…read morethose places. Andy was very hospitable and informational towards my needs; he might have gained my business.

Our son joined orchestra this year, and we started out purchasing his cello from Q&F. The signup…read moreprocess at Sunnyside was simple. When he broke the bridge, we were able to bring the instrument in that day to swap for another. When he decided he'd rather play the violin, we decided to rent from the school for now since he's being a bit fickle. We had no trouble cancelling our cello contract, and we were able to get his violin supplies at the same time. They had to order his shoulder rest, but it came in the next day. Everyone we've dealt with, whether reps at Sunnyside or employees in the store, has been pleasant and helpful.

Don is a good guy; he made my girlfriend and I feel welcome when visiting his guitar shop for the…read morevery first time.

This business is the best. The only place I will take my guitars/basses for service. They have or…read morecan get anything you need at online prices. Support local businesses, especially when they're this good!

We recently went to Northside Music looking for a piano and Milo was very helpful and knowledgable…read morein walking us through the process. He asked good questions, gave good insights, and showed us several options in our price range. My wife was able to compare the "feel" of them and choose a beautiful model that she loves playing. The delivery was smooth and we are happy with the whole process.

We purchased my dream piano here about a decade ago after two years of shopping between Chicago and…read moreCarmel. In the following years, Northside has proved they have no desire to maintain quality service, hold to any professionalism or attention to detail, nor any attempt at remedying serious flaws even after my rather pointed Google review, which added up more likes than over 1000 other reviews I've done; seems to me this place takes full advantage of customers. This is too obvious in Northside getting most of their negative Google reviews removed. How could any business go for ignoring legitimate complaints rather than responding and proving their goals to improve? It is beyond me. But I digress. We paid very handsomely for a Kawaii K50E Anniversary Edition studio upright. It is still a beauty! Cannot fault the Japanese as the world's greatest craftsman but I certainly can Northside for their full failure to keep to any warranty needs and hilarious mess in tuning services. The first winter as the air dried out, two treble clef keys started making quite audible strained cracking noises during play. I took to Northside's polite pawn sent over still went behind the ears. After she did things and worked the other keys, she admitted she did not know how to fix the issues. Well maybe I'm too aggressive for basic customer support on expensive goods but it felt odd to pay for an incomplete job yet we did, reminded Northside to please send out a capable human for the next tune to sort out the odd tink noises. To this day I can't fathom why you'd rave about what an amazing piano you just sold me and months later send out your tuning tyke who is not trained for the very piano you championed! Here's where it gets good, we were informed we could not use another tuning service in order to maintain the factory warranty through Northside. At the same time, they mentioned then would, then never did use the warranty when the gold finish rubbed off on a pedal. I believe what happened there was good ole fashioned blackmail: you casually threaten loss of services for which there's no intention to provide anyway. The next tuning, guess who showed up? Another high schooler. Finally the third time the actual owner partner guy appears and ruffles all his feathers talking nonstop and spouting salesman's odes to intellect: still did not fix the issues. The next winter my keys were super annoying again which can be heard in my YouTube videos. Let's take a break, because there might be some excuse for my woes if the store experience offered any redeeming charm. Yet take a stop by this State Street downtown house store with the forever "sale" sign stuck out front, trot up the steps and note there's a regulated entry. It is locked. Ring the bell and wait, sometimes quite a while, the maid eventually opens the door. I was actually asked one time "what do you want?" Like really? "Oh I'm sorry I'd like a Strawberry Frosty! Wait, isn't this Wendy's?" What a joke. I can confirm the afforementioned deleted negative reviews are still true. The people here do not seem in touch with general consumer moods or willing to provide experienced responses. Need a keyboard or piano? Try any other store, eBay, Meridian Music, Craigslist, Facebook marketplace, all easier to deal with than Northside. It feels a little guilty putting down a local business; but after a decade of sneaky games and pompous nonsense this feels right on. I highly recommend Kevin Cooney for tuning. He showed up and diagnosed my troubled treble keys and mended them without any obnoxious attitude. I waited for Northside to fix their own piano they sold me for a decade and some local guy named Kevin did it in forty minutes.