Marks is a common and favorite store of our families. as my husband works in the trades, we have been dedicated to Marks for all of our work we are, sportswear, and pretty much everything else for over 10 years. when I went to check out, I stated again what trade my husband worked in and the discount that needed to be applied. The cashier couldn't find the code in the box, so called his manager. And I have to say, I have never in my life been so rudely treated by someone in customer service LET ALONE a person in management.
She approached the counter in quite an obviously horrible mood. She grabbed the binder out of his hands and proceeded to flip through the book. She then told me that the code was not in there. I said "well it should be as we have been coming here for years and never had a problem". She then looked at me and said "if you would stop interrupting me I could explain to you that the book has changed." I had not even interrupted her. Then again I told her that I was here just over a month ago, with no issues. She didon't say a word, but simply closed the book and walked away without saying a thing. At this point, I was absolutely floored.
The cashier most definitely seemed to be under stress, for good reason. He then looked at me with a shaking voice, and said "let's just leave it". So I paid for my items and then continued to leave the store. As I walked out of the store, I said to her "do you not have a manager?" and she yjen stated that she WAS the manager. Again, I am bewildered at the teatment coming from this woman. For somebody who works in customer service, nonetheless, a manager, the attitude and approach was completely disrespectful.
I will be reaching out to the general manager. I did just want to make this publicly known. This is absolutely unacceptable. read more
