First time using BKM and I was completely impressed! The lovely lady who booked our car was helpful…read moreand totally on her game (unlike the previous car service phone operator who was confused about my name, my destination and when I needed to be picked up.) Our driver arrived early, texted us that he was outside and then patiently waited for us. No rush, very efficient and safe. BKM is our new get-to-the-airport way to travel!

I contacted this car service after seeing it recommended in a local parent group, particularly for…read morebeing family-friendly and offering car/booster seats. I requested a quote for an airport ride within Westchester and was quoted $180 one way. I declined the reservation via email. After that, I received a phone call that I did not answer, followed by a text message asking why I declined and whether it was due to price. I replied that the cost didn't make sense for us compared to parking or other options. The response that followed included a condescending commentary about the type of service being offered, which I found off-putting and ultimately prompted this review. While the company is entitled to its pricing and positioning, I found the follow-up after a clear decline unnecessary. For a service that bills itself as "luxury," the level of tact and professionalism leaves much to be desired, especially at that price point.

I am so happy that I chose Cross County Limousine To Celebrate my daughters 17th Birthday. The…read moreexperience was perfect from beginning to end . The owner, Billy was not only so kind but also so helpful in picking just the right car for her special occasion. The driver was so patient and made them feel so special. I couldn't have asked for better service and the Limousine was top of the line. Thank you for making her day perfect!

I Highly recommend using Cross County limo! We used this company last weekend for our wedding and…read morehad the 34-passenger party bus for our bridal party as well as the 56-passenger coach bus as a shuttle for our guests to and from the venue and 2 hotels we had blocks at. Billy was excellent to work with throughout the entire process! He was reasonable, professional, very responsive and communicative with any questions I had. He let me see the fleet before deciding on which cars I wanted. The day of the wedding, the drivers were on time and so professional!!! Truly A+++++ service. Thank you Billy!!!!!

Our late-night driver was absolutely fantastic! After a long, amazing day, he made getting to our…read moreafter-party--and eventually home--smooth, easy, and stress-free. He was incredibly friendly, helpful, and professional from the moment he arrived. He took extra care with all of our wedding items, helping load and unload everything without us even having to ask. His thoughtfulness and consideration meant so much to us at the end of such a big day. We couldn't have asked for a better way to wrap up the night!

Hudson Valley Limousine are highly recommended. I had to book a 3 hour trip for my 15 year old…read moredaughter travelling alone from the Catskills to JFK straight on to an international flight. Maria was a delight to deal with so professional and instantly reassuring for a Mum on the other side of the globe trying to figure it all out. Our driver Donovan made my daughter feel at ease right away he was so lovely and professional. And she felt like a rock star with the beautifully presented car. Thank you Hudson Valley Limousine you are the best!, I'd give you 1000 stars!

Did not show up for an advance booking to JFK made days in advance. The company sent no…read morecancellation notices to us and did not return our phone calls. Do not do business with this company. Almost missed our flight due to how completely unreliable they were

Called on my way to Pleasantville. The man on the phone said that someone would be there at 9:15…read moreAM. Didn't get picked up until 9:53 AM. I had already stated walking. Tried to call many times no one picked up. That's a pretty crappy service my book. Don't waste your time. Go somewhere else

Best limo service I've used. The cars are immaculate and the service is extremely reliable. This is…read morea well run company! I will definitely be using Smooth Ride as my ride of choice from now on. Highly recommend. Linda Mandell

This has to be the very best car service ever! Nathan is truly professional very considerate…read more.. and an excellent driver. His attention to detail is perfect. I am so impressed with this company, and highly recommend their superb service.

Unreliable. Never showed up for a pre-planned trip to the airport. Almost impossible to get a hold…read moreof anyone, either by phone or text messaging.

I have used this service many times and have found them always reliable and most important on time.read more

Long overdue review. Excellent service. Safe, on time, clean vehicle, polite driver. Really…read morecouldn't ask for more.

Booked a car seat. Confirmed the car seat. Paid a premium (could've just taken a cab) for a car…read moreseat. Guy arrives. No car seat.

Lanas is one of the best businesses I have ever had the pleasure of interacting with…read more I have been using Limos since 1980, Lanas is the best limo service I have ever used out of maybe one hundred. One month ago I scheduled a major long haul job for this morning with Lenas. At noon yesterday, it became apparent that I needed to change the booking to 2PM yesterday. One call to Lanas and their response was "no problem". It was accomplished, everything was perfect. I cannot say enough good things about Lenas. Absolutely the best!

I wasn't able to use a Car Service for this trip. But, what I will say, based on reviews and…read moreresponses I received is this is the 1st Car Service I would contact in the future! Thanks Lana.