I had a routine oil change done here in August. Fast forward to yesterday, and my low oil warning…read morecame on -- which immediately concerned me because I haven't driven anywhere near the mileage listed on the sticker they put on my windshield for my next oil change. I've owned multiple vehicles and had more oil changes than I could possibly count, and I have never had this happen so soon after a service. I called the shop and explained what was going on. The person I spoke with initially suggested I could "Google how to turn the sensor off." That made absolutely no sense considering the warning had NOT been on since my oil change in August and had just now come on. He then told me I could bring the vehicle in so they could look at it, which I did. When I arrived, the person I spoke with immediately became defensive. He took my keys, brought the vehicle back around, and then had me standing outside in the rain while he showed me the dipstick and explained that because the engine had been running and was hot, it wouldn't give an accurate reading. I explained that before bringing the vehicle in, it had been sitting for approximately 3-4 hours and the oil had already been checked. The dipstick was showing that the oil was low. Instead of actually listening to what I was saying, nearly everything I said was contradicted or dismissed. I was then told they only added a small amount of oil. When I questioned why my vehicle would need additional oil this soon after an oil change, especially when I wasn't even close to the mileage for my next service, I was told that "older cars burn oil." My vehicle is a 2019 Volkswagen Tiguan. When I asked how he knew my vehicle was burning oil, I never received an actual explanation. Every question I asked seemed to be answered with another question or another reason why what I was saying couldn't possibly be correct. I'm not claiming to be a mechanic, which is exactly why I pay professionals to service my vehicle. But I do expect to be able to ask reasonable questions without being spoken to like I'm an idiot. At the end of the day, I had my oil changed here in August, my low oil warning came on well before my next scheduled oil change, the dipstick showed it was low after the vehicle had been sitting for hours, and I had to return to the shop to have additional oil added. Those are the facts. Instead of simply addressing why that happened, I was met with defensiveness, contradictions, and an incredibly condescending attitude. Whether the original oil level was incorrect or there is another explanation, I would have appreciated someone actually taking my concern seriously and explaining it professionally. The entire interaction was unnecessarily unpleasant and disrespectful. I left feeling like the priority was proving me wrong rather than figuring out why I was back there needing oil in the first place. I will not be returning.

From the owner: ASE certified technicians, we use only high quality parts to keep you car on the road. read more

Im out of town and my stupid window regulator broke leaving me with half opened driver side window…read more I brought my car here and these guys hooked me up!! Good service from them and i highly reccommend if your here in delaware or passing by on your way to the beach and need a repair on your car. They have some nice looking used cars also if your in the market.

Walked through the door with 8K cash in hand (didn't tell them that of course but that shouldn't…read morematter!...) Asked the salesman if there are any SUVs with 3 rows and get told "Not at the moment" when there ​is a Pathfinder right in the parking lot, 3 rows... Tells me to "Check back". Clearly they don't want people's business. Maybe nobody told them not to judge a book by it's cover- cause they just lost a cash sale off of ignorance!

Highly recommend for the best in house transmission repair and rebuild. #1 for service, honesty and…read moreprice.

From the owner: we started in1948 car repair and car sales and auto parts and still is our business today.read more

We have been bringing our cars here for service for four years. They always do a great job. Very…read morereasonable prices.

We were so happy to find this place! Our battery Light went…read moreon, and we were stuck on a Friday afternoon. There weren't a lot of auto shops close by. The owner ordered the alternator for us and came in on a Saturday, when he is usually closed, to install it. His wife was wonderful too. She drove me to a local hotel which she recommended. It made the extra day of vacation not too bad. We would highly recommend this place.

Brakes and calipers and rotors went in wife's car while on vacation and they were only garage that…read morecould get us in and get everything fixed in a timely manner and very reasonably priced and get us on the road and not interrupt our trip too bad. They were very nice and we recommend them to anyone

My jeep over heated just outside of OCMD on a Wednesday evening. I was pretty sure it was the temp…read moregage and knew I couldn't drive it any farther. I had it towed to this mechanic. I live 2.5 away so I didn't really know where to go. I left my Jeep in their lot and dropped my key in the Dropbox. I called them in the AM to explain. They call me back after looking at it. On Friday, before 3pm, it was finished! They were so nice on the phone, helped me make arrangements to come get it and the pricing was totally fair! I could be happier and would def recommend these guys!

I called Craig on Wednesday about my exhaust issue. Due to my crazy hectic schedule, he said to…read moredrop off Thursday night. Friday morning, he called me and explained the issues and multi options to fix. By afternoon, it was completed! Thanks.

From the owner: custom exhaust systems- mufflers- catalytic converters- flex pipesread more

I can't say enough positive things about this repair center. I had damage to the front bumper…read morecaused when backing away from a concrete parking space and catching on a metal spike and pulling the plastic underneath the front of my Mercedes breaking connection points holding the underside and bumper to the chassis. Showed up at 8:15 am unsure whether expensive parts would be required for a repair. The technicians found creative ways to fix the problem without new parts. I was out the door in an hour and a half with a very reasonably priced repair. The folks are friendly, knowledgeable, and fair. Deserves 5+ stars for sure.

They are good but they are expensive. I feel the pricing is in line with taking it to the…read moredealership.

Absolutely recommend Jacob H. West Services. Had my vehicle (2013 Ford Explorer XLT) towed to his…read moreshop after my vehicle stopped running and then subsequently would start but would cut off. Personally thought it was the fuel pump. Jacob after a thorough diagnosis found out it was the mass air flow sensor. Jacob changed the sensor, cleaned the injectors and even sealed an exhaust leak that I had. Constant communication the whole time. All of that and even offered a military discount which really made everything much more cost effective. Definitely have found a great and honest mechanic. Choose Jacob H. West Services for your vehicles' mechanical needs.

From the owner: Services include but are not limited to:…read more Lawn mowing/trimming/edging/blowing off hard surfaces Yard debris removal Light trimming of trees and shrubbery Garage/shed/home debris clean out Light handyman repairs Auto repair I offer over 20 years of continuous experience and the knowledge to get the job done.