We are currently M&S card holders and as part of this we receive coffee vouchers quarterly. Each voucher has a £2.65 value towards a hot drink allowing choices from the medium coffee selection. I only noticed a few days ago that I was being charged more than I expected. Let me explain. I ordered a flat white (£2.50) there's only one size of flat white and a large latte (£2.85) and expected to be charged £5.35 against a combined voucher value of £5.30. Oh no, M&S have become spivs. I had to pay the 20p difference for the latte and I also lost the value of the 15p on the flat white. This may not seem much but I find this a deception and multiplied by hundreds of customers M&S are rifling the pockets of their most loyal customers. Technology wise it's easy to programme tills to aggregate the vouchers. So a deliberate decision had to be made to rip us off. Disgusting really.
I've been a fan of M&S and also a loyal customer for over forty years, but I am angered to see what I think is an indefensible price hike. The Eccles cakes and apple turnovers have gone up in price from £1.50 each to £1.75 each. The factory made sandwiches are thinly filled. A small bacon roll in the cafe, that would sit in the palm of my hand, is now well over £3 yet Greggs can deliver a bigger, fresh, soft roll with much more bacon and the bacon is crispy too with an alright coffee for £2. This miserable price hike comes when M&S is cutting staff conditions. I really dislike being ripped off and I suspect that this is exactly what's happening here. There are no comfy seats in this cafe. The tables and chairs are often dirty and while the coffees are good they are certainly priced at the upper end. Time to go elsewhere methinks. read more