The food hall in this store is badly in need of renovation and replanning. The self service tills are hopelessly cluttered, and last Saturday two were not in use , a problem which had not led to both of the adjacent manned small shop stills being , well, manned . A senior member of staff was standing around in a rather unproductive fashion, and explained that she was short staffed. If she was not qualified to stand in , she should have been! The alternative was , in fact, everyone generally falling over one another. On another occasion a query relating to poor ticketing was met initially by an exceptionally charming response from a junior member of the staff, but then by a stroppy contribution from a more senior staff member, whose involvement was provocative and unhelpful , and who plainly resented the query. Shopping here is not the pleasant experience that one normally associates with m and s food halls, and one wonders whether the problem lies with lack of local management talent or indifferent guidance from above. It could all so easily be so much better. A little fine tuning is called for. read more