Really difficult to pay! A frustrating visit, one of the items we tried to pay for was price marked lower than the price it scanned at. Very few staff members around to help with problems. We scanned our items at the self service then had to wait for the one advisor to finish serving an elderly lady who needed full attention to pay for her items. Once the staff member was available to us, she was unable to adjust the price so we had to queue for a 3rd time at the refund point where the advisor had a long queue of other frustrated customers. I think your regular M&S customer expects as a bare minimum to have staff members available to process your sale. read more

I love Markies! Recently visited Cheltenham for the first time and made this one of the shops that I decided to visit for a bit of a browse. It's not a bad-sized store, and there was a really good selection of ladieswear. Everyone knows M&SI don't need to tell you what they sell! Decent sale items when I was there though, I love January! Didn't use the cafe but it looked pleasant enough, located upstairs but there are lifts so you don't have to battle with the escalators and your buggy. Nothing to set the earth alight, but a good solid traditional store. read more

This is a great store, located on the main high street. The range of food is vast, and they have a good womenswear, menswear and childrenswear department. As I have recently discovered, their school uniforms are very reasonable and excellent quality. The cafe is always busy, and it's often difficult to find a table, but the food is delicious and affordable so it's not hard to see why they're popular! Always worth a visit. read more

Good shop Friendly helpful staff most of whom seem to have worked here for years. There is a food shop which is always busy Great they have a free cash point in the store(by Food ) which hardly anyone uses Saves queuing in the rain to get your money. Coffee shop is on second floor(large lifts in this M&s) Very busy. Clean Toilets too. read more

In general, I'm not a huge fan of Marks & Spencer stores - despite their admittedly brilliant advertising campaigns! I always find them to be quite unwelcoming, busy, and just a little messy. The Cheltenham branch is one of the slightly better stores that I have visited however, and I have to say that I am a huge fan of their food range. The meal for two for £10 offer seemed far too good to be true when I first heard of it, and when I got into the store I discovered that I had been right not to get over-excited! The selection was limited to say the least, and the shelves were pretty much bare when I got there in the afternoon. read more

Brilliant, everything under one roof. Gorgeous clothes Scrumptious food maybe costs a little more money but well worth it. Very helpful staff always happy and really pleasant when you ask for help. Needs more variety on kids clothes but the womens is great. Love Peruna clothes and they are reasonably priced. Nice size shop and has a cafe and toilets which is an added bonus. Always visit a M&S where ever we go read more

M&S well it's not one of the best places to shop for choice there always seems to be alot of the same design tops and bottoms in lots of colours. I have to say i do like their food hall here it always has a lot of great choice. the only feature thats gives ths that extra star to amke it 3 is the per-una range but it is a shame when yo buy something and lots of other people have the same items on when you go out as they are so widely avaliable. read more

My experience of M&S Cheltenham is only with the food hall, but it is a very good experience. It carries a very good range of M&S food at reasonable prices. However, the best bit is the sandwiches. Perfect to pick up for a lunch, M&S Cheltenham carries a very large range of sandwiches and rolls in all varieties. Make sure you get in early at weekends, because it does get busy and the sandwiches do go quickly! read more

A good-sized store in a prime position on the main High Street. Always seems to be busy and it can be difficult to get a good look at clothes as the racks are pretty close together. Stocks mens, ladies and childrens wear and has a good Per Una range. The cafe upstairs is very popular but there is usually quite a queue for the ladies loo which adjoins it. The food hall on the ground floor is really nice with a good range of items, a pick-up-by car option from the back door if you don't want to carry your bags and home delivery also an option. read more

I'm a fan of the food hall and shop there several times a week. However having visited the cafe for the first time - never again! It is obviously busy at all times; finding a table was not easy, and necessitated clearing a tray of used crockery. Adjoining table were stacked with more trays of dirty crockery. The staff (busboys) showed no interest in clearing or wiping tables. It was a good 20 minutes before someone even came to "our" end of the cafe to start working.The floor needed a good scrub. Not the high standard I expect from M&S! read more