This certainly is no Price Chopper. Since the rebranding and renovation, customers have to seek out Bakers, Butchers and everyone else for service. s if waiting is a pre-requisite just to be acknowledged, customers actively need to go in search of service, which means looking behind walls and walking into the beginning of the workers areas just to peer into the itches for help! Before the renovation, the store had an open layout with defined areas, without walls blocking the view of all working there, which also blocks the view for the workers. It had a welcoming and friendly atmosphere but now that has changed drastically. If workers can not see the customers, then they can not do their jobs and give the great service we used to have. Now, the workers can not see the customers and we can not see the workers, which then causes long waits for bread to be sliced, to order meats etc. This is unacceptable for elderly people and those with mobility issues. We complained time and time again - and IT IS NOT the workers faults. They complain about it too. The bakery and butcher employees are great, once they are able to see us and service our needs. I can not say the same for the Deli! This store has the worst deli and worst deli employees around. Read the other reviews about this Deli after my review!
We (customers) have been told cameras were going to be installed so the people working behind the walls would be able to see customers waiting etc, and that should shorten waiting times etc. - guess what? After 4 months, this still hasn't happened and we are STILL WAITING every time we shop at this store. To add insult to injury, the deli counter is a nightmare with only 2, and sometimes 3 people working on a Friday and Saturday, with no cut meats and cheeses stocked in the "In a Hurry" kiosk. 25 minutes to service 3 people ahead of me, and I still had to wait without anyone from the counter apologising for the wait, or stating they are getting to us as soon as they can etc. All of this for a pound of meet and cheese - forget that! I was not the only person who walked away from the deli that day. There is no ticket system, no timings, and not one worker was quick, knowing there was a line. I know that Market 32 can do better, and they should! Abysmal service at this department!
This store also does not offer a pin pad at the register where customers can input your phone number associated with your rewards card, just in case you forgot your card, or left it in the car. Asking for a complimentary store card to be scanned to get the sale prices ends up in being scolded, and feeling like they are doing you a favour to give you the sale price! I resorted to asking the woman behind me to use her card so as not to feel uncomfortable by leaving my card at home.
I phoned the store to share my experience about all of this, as I had enough of the waiting, and utter ridiculous wait at the Deli counter, with my 90 year old grandmother in tow. I asked for the store manager and explained my experience and how the customer service was not good enough. This store was certainly better before the walls were erected and the workers were hidden away. I conveyed my frustration that I was forced to go to another shop just to see a face, get some luncheon meats and not waste nearly half an hour to get a pound of cheese. The manager then responded with "I hope you have a better day sir" and that was that. No wonder the store is the way it is with an answer such as that! Dire service and treatment of loyal customers. I have now moved mu shopping to Hannaford, where they do not have such long lines for lunch meats, I can see people in the bakery and the butchers counter, and I can input my phone number associated with my rewards card in case I forget it. My advice, Dump Market 32 and find a better grocery store that actually cares about customer experience and the treatment of its clients! read more
