https://www.medicare.gov/care-compare/details/nursing-home/675611/view-all?city=Dallas&state=TX&zipc…read morede= This facility receives a 1 out of 5 rating form Medicare.gov. We were unable to get a copy of the license for our insurance company. They facility blamed the state. The state blamed the facility. Months have passed and no resolution. We moved out!

****Please don't be fooled by this place for your loved one****…read moreThis place is VERY outdated and really does not deserve 1 star. My loved one is in this facility and the Anderson building on the 2nd floor has no A/C. It is very stuffy and the rooms are VERY small, like the bed is literally at the door and feels like a rock, look like a bed for a toddler. The room is something out of the 60's decor, the owners ought to be ASHAME of themselves. The building is old and very outdated, why do we treat our Seniors this way? I will not recommend anyone to this retirement home...NO WAY!!! They need to do some major updates to the decor and also the staff as well. Called for a nurse, she did not come until 20 mins after, glad it was not an emergency. I am not impressed by this facility, actually ashamed my grandmother is at such a place.

As a pain patient already anxious about receiving proper care due to the stigma that surrounds pain…read moremanagement, I complied. I suspect many of the positive reviews here were generated the same way - patients who are vulnerable, hopeful, and simply grateful to have been seen. Those reviews do not reflect the ongoing experience of patients with complex needs who depend on this practice for consistent and reliable care. My experience tells a very different story. Communication at this practice is virtually nonexistent. There is no patient portal or app. The only option is a fractured third party phone system that rushes you off the call and does not route urgent concerns to anyone who can help. Over the course of three months I recorded zero returned calls despite repeated attempts. When I persistently requested an email address after being unable to reach anyone by phone I was met with resistance and hesitation. Once I finally obtained an email address every message I sent went completely unanswered. On my first visit the physician entered the room on his phone, spoke for approximately two minutes, did not review my full medical history, and never made eye contact with me. For a patient with a complex chronic condition requiring careful consideration this was not only dismissive but clinically irresponsible. On a subsequent visit he refused to communicate with me directly and conducted the entire interaction through his medical assistant, never speaking to me himself. My time at this practice was further marked by repeated medication lapses due to administrative failures that caused me direct and documented harm. Rather than receiving care and support I was met with indifference. On one visit I was seen by a medical assistant acting in the capacity of a provider with no licensed physician or nurse practitioner present and received no appropriate medical attention. I was subjected to coercive tactics regarding procedures I had not consented to and felt pressured to agree to treatments in order to continue receiving my medications. When I declined I experienced a notable shift in how I was treated. When I requested my medical records I was met with resistance and significant delays making it extremely difficult to transition my care and provide other providers with the documentation they needed to treat me appropriately. To make matters worse my Explanation of Benefits documentation shows that this practice owes me a refund due to an overpayment. Despite multiple attempts to contact them to resolve this financial matter I have received no callback and no acknowledgment. The same communication failures that affected my medical care have now extended to a financial matter they are obligated to resolve. The cumulative impact of this experience on my health has been significant and measurable. The administrative failures and lack of appropriate care caused me direct harm that affected my overall health and quality of life. The stress of managing these failures on top of a serious chronic illness compounded my suffering unnecessarily. I strongly urge anyone considering this practice to proceed with caution and to document everything from day one.​​​​​​​​​​​​​​​​

After having the nerves in my back treated, my quality of life has improved tremendously. I am…read morevery pleased with the path they chose to help me. Everyone at the clinics really do care about making your life better. I would strongly recommend them to anyone who is dealing with constant back and hip pain.

I absolutely adore Dr. Griffin. My experience with her was wonderful, she was thoughtful, caring,…read moreconsiderate and passionate about her work. She's an amazing Dr. and person.

The staff and NP are amazing. I learned things about my health, no other doctors had mentioned…read more I'm so thankful to have found this office.

Absolutely horrible. Took them 6 months to do a sleep study, get me approved, and get my apap…read moremachine. This is no exaggeration! Today they called ME telling me I need to schedule a virtual visit due to insurance requirements and was told a virtual appointment for me for todayat 2:45. Well, I never got the link they said they'd send and no one ever called me and it's now 4:30. Apparently insurance doesn't require this too badly or they would have scheduled it as they said. I don't like being lied too!! If you say you're gonna do something...do it!! And good luck getting through. EVERY time I call, noone ever answers! I'm tempted to take the machine back and say forget it!! I can't sit and wait all day until you decide to call, which never happens! Such incompetence at this place!! It's honestly been a nightmare this entire process!! Would NOT recommend these people!!

I had a home sleep study. They gave me results. Wanted me to schedule an on site study. Everything…read moregood with insurance. I've been calling for 2 weeks leaving messages. No return phone calls.

They have Great people! They help you really well they are all really friendly. They take you in…read morereally fast. The staff make your day

Simply a great, experienced staff in Mindy and Suzie. They stay busy enough that it can get crowded…read morebut that just shows their success. Helped me recover from a wrist injury.

My husband has been treated like crap and disrespected. We had one of the more rude and…read moredisrespectful nurse I have ever seen. He didn't ask for what is wrong with him. He served in the military and has serve back problems, the did a back surgery to help and that has only had thing so much worse. He done nothing but go to doctors who do and say the same thing that nothing is wrong and sent him to a pain management than is also treating him like crap. He wants someone to see him and listen and really figure out what is wrong and fix it. But all he gets is normal and sent on his way. He was told if his pain got worse to go to the er where they can help but no they are just as bad and do nothing but treat him like crap and like a junkie. They need to feel what he feels and go thus what he is going thru and be treated the way he has been and then you can be that way. This is the what I watch him go thus on a daily basis what he has to deal with cause no one will he. I really don't understand when they stopped caring and I mean stopped really caring about people and helping people. We have had to go to the er so much more than he has ever wanted and if they would just help him and fix this I wouldn't have to watch those nurses and doctors be this shitty.

Beautiful new hospital. We unfortunately ended up in the ER but from the front desk to the back…read morestaff, everyone was so helpful that made a bad situation easier. The ER rooms were nicely sized so we were able to wait with my mom when she was Ill. The nurses were so sweet to her and quick to respond to her needs. The Doctor did a great job explaining her issues to her and preparing us to go home. Very thankful for the help and caring!