Avoid Dr. Klein he is arrogant. Doesn't listen and consistently talks over you. I felt like I had…read moreno voice when I met with him. He didn't listen to me. He didn't let me ask questions. It was a very unpleasant experience. Iowa Ortho in general is not great. Trying to book or change an appointment is ridiculous and I keep just getting passed from doctor to doctor with no positive results

If you can avoid Iowa Ortho - DO THAT! They have terrible customer support that are argumentative…read moreand condescending. Their team made a mistake on my claim and as a result it was denied leaving me out of pocket with a large expense unexpectedly. When I called for support, they went out of their way to blame other people/insurance and did all they could to shift focus away from their own error.

Our overall experience was okay. Mid-day on a weekday - parking lot PACKED. Found a spot and get…read morechecked in way in advance. We didn't wait long to get called back to update paperwork and review everything. They didn't make us wait much longer for the scheduled appointment. Took us back to the waiting rooms to get changed. Got comfy in the waiting room. Nurses all very kind. Could hear joking and good comradery outside our area. We were in this room from about 12:50 til almost 3:30 waiting our turn in line for surgery. Since I was not the one waiting for the surgery, I would have liked to known it was that long of a wait to go get some food or something. However, I was there for support. The room was clean, everywhere we were escorted was clean. All the staff was nice. We had maybe 3 different nurses. Plus, the anesthesiologist, plus the surgeon all stop by before the procedure. They were running a little behind, but that wasn't told to us til almost 30 past the scheduled operation time. I can understand. Lots going on, lots of moving parts, just tiring and stressful. We got in almost an hour past the scheduled time. Finally, it was off to surgery. I was given excellent instructions on where to wait. As I stepped out into the waiting room, a sigh of relief that there was a coffee shop. They had snacks and yummy drinks and I was staving. I got checked into the waiting area, and was given a number so i could be updated as the surgery went on. They also had free tea, coffee, water in the waiting area. TVs and lots of room for families to be together. The nurse liaison was great. He talked to me multiple times. Was up and down from his desk lots and was in and out of the area so he could come pass along information. After the surgery I was taken back. The nurses again were friendly and kind. Helped us get ready. I ran out to get the vehicle and got a little lost trying to get all the way in the back of the parkinglot, but soon made it up front for pickup. Still healing, but overall it was an okay experience.

Billiing is exceptional dumb. You can't login to their online payment system based on the statement…read morethey send. By the time you realize it and you call their office but its like its 1995 and their billing office has closed at 4pm. I have 2 bills. I work later than they do apparently.

Dr. Maurice reconstructed my breasts after a double mastectomy. He has an excellent bedside manner…read moreand did an amazing job with reconstruction. He worked with me to give me what I wanted (a natural look) minimizing the number of surgeries. I had to have my implant removed on one side to lack clear margins on my cancer and he was able to adjust the implant size to match my other breast during the cancer surgery. He is an artist and I am planning to go back for some elective procedures after significant weight loss.

From the owner: Dr. Maurice specializes in all areas of plastic, reconstructive, and cosmetic surgery. After…read morereceiving his medical degree from Northwestern University in Chicago, Illinois, Dr. Maurice completed a residency in General Surgery, followed by fellowship training in both Plastic and Reconstructive Surgery and fellowship training in Craniofacial Surgery. He is an active member of the American Society of Plastic Surgeon and is a fellow in the American College of Surgeons. He has also authored multiple journal articles and book chapters on various plastic surgery topics. His individualized approach to plastic surgery helps each patient make educated decisions designed to achieve their desired outcomes. He feels that the best compliment he gets as a plastic surgeon is the many referrals he receives from his satisfied clients. Procedures offered include: Breast Augmentation Breast Lift Breast Implants Breast Reduction Breast Reconstruction Cleft Lip & Palate Tummy Tuck / Abdominoplasty Mommy Makeover Brachioplasty/ Arm Lift Liposuction Body Contouring Cosmetic Procedures Rhinoplasty Blepharoplasty / Eyelid Surgery Otoplasty / Ear Surgery Laser Treatments Botox Facelift

The surgeon was knowledgeable, kind, and skilled, but the location and facilities are in need of a…read morecomplete overhaul. Why would this service be at the downtown location when MercyWest is better suited for this type of care?!?!? MercyWest has easy access for patient loading and unloading and ample parking, new facilities that don't feel like I've stepped into a soviet government building, which is exactly how I DID FEEL AT THE DOWNTOWN LOCATION Come on! MercyOne get your act together! Don't use the downtown MercyOne Ambulatory if you don't have too! I give one star because I don't have a choice of negative stars.

Wish I had read reviews - Farber does not believe in conservative care. He kept pushing surgery…read moreeven three weeks after the break started healing. He kept contradicting himself each visit, removing restrictions, only to put them back on. Do yourself a favor and request another doctor, OR just don't go here

Dr. Farber spent less than 3 minutes with us for our appointment. He didn't even look at my…read moredaughters hand (which was the reason we were there). He viewed the x-ray and said, yeah just what I thought I can't see anything with this x-ray. Then told us he wouldn't worry about this mass on her hand that she would just need to learn to live with it and to hopefully see us back next year with a broken arm. We will not be going back to see Dr. Farber ever.

They are going way down hill. If u go their you will die before being seen. Front end people need…read morelessons in manners and kindness

My 16 year old friend broke his arm and was crying and yelling. They took him back and then said…read morethey needed the room back so put him in the waiting room while his arm dangled. Then took over an hour to get X-rays and look at them. They also didn't give any pain relief until an hour after the X-ray came back showing he broke his femur. Staff was rude when I left to call his brother and told me there were too many people and I couldn't go back in and be with him. Go to blank. They give you meds and actual comfort in emergency situations. Would never recommend

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

The experience I had calling Mercy was the worst I have ever encountered. We called to make an…read moreappointment for our son who is diagnosed with GERD and was told that it is not possible as they are understaffed. The individual who I spoke with was extremely rude and almost seemed angry at me for calling to make the appointment. I would not recommend using Mercy.

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

Front staff and nurses are friendly although I waited 1 hour and twenty min to be seen by a doctor…read more Simply unacceptable.