Great service, great people, and all with a loving attitude! This is the best insurance office that…read moreI have been with yet! I have tried to Geico, infinity, and the other insurances but I have found that this office in Lake Dallas is the only one that is exceptional at how they treat their customers. Danelle McCullum has been the one that I have been working with for several years, and she definitely sets the bar very high for other agents in the country! She earned my business after left infinity insurance due to being treated horribly by an unprofessional lady named Porsha Thomas. I found that she is. Knowing the business and very informative. Danelle makes sure to respond to inquiries promptly and has a genuine personality and care about her that you don't get at many other agencies. Thanks Danelle and keep up the good work!

In the past year I have tried to call to talk to a real person and get stuck in the endless loop…read moreof their call management system. Service used to be great, but it has completely gone away. I will be moving my business to another State Farm agent nearby.

I have used Cody for a while. For a couple of years, I had a great rate. My rate began to increase…read moreso I began to look for new coverage. I reached out to Cody to see if I had the best rate. He said he would look into it. Never heard back. Since I did not I decided to look for coverage else where. I sent them my policies to review and told them I needed the same coverage I have now, including the flood policy. This is how I discovered I did not have a flood policy. When I moved into my new home in Houston in December 2024 (right on the bayou), I made it abundantly clear to Cody and their office manager, Kendra Alnes, that I needed flood insurance. I was told confidently in writing via email that my renter's policy included flood coverage in the event of a hurricane. Based on that assurance, I didn't seek additional coverage. Fast forward seven months, we're now deep into hurricane season, and I've just learned that this critical coverage does not exist. I had someone who wrote policies for State Farm for 15 years review and she told me no flood coverage exists. I reached out to Kendra and Cody to clarify and this was true. Worse yet, I'm now told that renters can't even get flood coverage through FEMA, something I could've researched and addressed back in December had I been given the right information. I would have worked on this with my landlord to make sure things were set for this hurricane season. Insurance is about trust. When that trust is broken, especially with something as high-stakes as natural disaster coverage in Houston during hurricane season, it's not just frustrating, it's dangerous. Be careful. Double-check everything. And if flood insurance is something you need, I'd recommend working with an agent who actually understands what their products do and don't cover.

I don't know Cody Paxman, but I can tell you that you are soooooooo blessed to have Christina as an…read moreagent for you. She was referred to me by my coworker/friend and my coworker told me how much she helped her out, that I should call Christina. Best thing I ever did was to call her and bundle my house/car with State Farm. Christina explained all different quotes and helped me pick the right solution. Now I have way better coverage on both and a lot less than I was paying. She was an ANGEL!!! THANK YOU, CHRISTINA!!!!

You will have so many issues and make sure you email so you have proof. Jim is never around unless…read moreit comes to sales then all of a sudden he is around to talk with. I sent him email that never got return or answered. He was out of town but I guess he never came back into town. Look for a different agent and you will thank me later in life.

This is probably the worst State Farm agency around. I have issues with my billing each and every…read moremonth. I've tried to be understanding to the revolving door, but it's time to move around. Jim Bridges is never available to speak with his customers. However, he's very accessible when he's trying to sell you a life insurance policy. Don't fall for it!!!! The entire office are liars. DO NOT I MEAN DO NOT get insurance through this agent. He will take your money and treat you like a stranger. My entire family had business with this agent. They have taken their business elsewhere. I'm the only dummy that stayed. I'm fed up for the last time and I refused to continue to give this agent my business. Jim Bridges does not care about his customers or their needs. If it has a dollar sign in front of it he's your best friend. After that you never see or hear from him again. I understand he's busy but I've worked for an Allstate agent and he made sure his customers were 100% satisfied. I made a huge mistake leaving Allstate. Jim Bridges you should close your office take a couple of leadership classes. YOU ARE HORRIBLE! I wish I didn't have to give you this star. You deserve 0.

Always nice when a tedious task becomes enjoyable. Met with polite, professional, and most…read moreimportantly knowledgeable associates. Dominick is fantastic!

Kurt met us in person to educate and help us find the best insurance policy for our home and…read moreautomobiles. They really treated us like family.

Emily assigned an agent immediately after I reached out for assistances. Jeniva was assigned to me…read moreand she immediately contacted me to provide the information requested. I unfortunately suffered an accident and was unable to keep my appointed time, to communicate with Jeniva. I give Emily and Jeniva 100% hands down, for there immediate attention and respect for possible and future client. They are number one, and they are the agency, one should seek out for insurance need.

This agency is all about customer service...I delt with Jeniva....I don't think I have every felt…read moreso comfortable dealing with an insurance. If you are in need of any kind of insurance...call this agency and ask for Jeniva...you won't be sorry you did. John Smith Aubrey, TX

Go elsewhere! Aleaf insurance agency forgot to cancel my policy after I signed a termination…read moreletter, and they claimed shortage of staff for their negligence. We were charged an additional month and they had no intentions to help me get a refund. I found much better, cheaper service and coverage elsewhere. I had overpaid for terrible coverage for my restaurants for 4 years!

Samantha at Aleaf Was so helpful and responsive when I called her and I am not even a customer. She…read moreresearched an issue for me and got back to me promptly and was incredibly nice and informative. Based on this one interaction, I would absolutely recommend them

Fast, inexpensive, very friendly, and helpful. Great service overall! This is my go to place every…read moreyear I get my taxes done.

Skylar was fantastic to work with throughout the insurance quote process. She provided competitive…read morequotes, took the time to answer all of my questions thoroughly, and made sure I understood my options without ever making me feel rushed. Her responsiveness was outstanding. Every question or request was handled quickly and professionally. She made what can often be a stressful process simple and straightforward. I highly recommend Skylar to anyone looking for knowledgeable, responsive, and customer-focused insurance service.

Recently Andrew helped me with home and auto policies. I'd been shopping around and of those I…read morereached out to I received the most information and fastest response times from Andrew answering every question I had and providing insights to inform my decision. Felt like a collaboration, not a transaction.