I had went into Dr.Lowes office for a second ortho-consultation just recently and I'm very glad I decided to do so. First and foremost, if you're considering braces it comes by no surprise, it's not "cheap" (so keep that in mind..) In my opinion, achieving that perfect smile you desire is in itself an investment and well worth it to me. I can honestly say I've been impressed with my initial experience with Dr.Lowes office thus far! After scheduling your initial appointment you'll shortly receive an email which allows you to sign your initial paperwork/ provide insurance info electronically which saves time, and eliminates you walking in and being greeted with a clipboard stack of papers to fill out. Upon arriving an my consultation I was greeted by the friendly front staff, checked in and called within minutes. I met with my treatment coordinator Adriana, we went over what I was trying in achieve in my smile, took a scan of my teeth and within minutes on screen was able to see a virtual before and after which is great! Adriana was very thorough explaining differences between traditional braces and Invisalign, she was very friendly and didn't make me feel rushed at all. I then shortly met with Dr. Lowe who reviewed the scans and explained the best treatment plan for me. He was extremely thorough and informative when answering my questions. He even pointed out things I quite frankly, wasn't aware of in my smile/bite. I left the appointment feeling confident knowing I'd be making an informed decision if I proceeded with treatment. Below I've outlined a few key things I take notice of when going into any providers office for the first time. - Office Cleanliness: The office is in a nice part of Fresno. The office is very clean, and nicely decorated. The waiting area in the front has a Keurig and waters which is nice. - Wait Time: Both of the times I've been in the office so far I've arrived about 10 minutes early. Both of those times I was called before my scheduled appointment time which you don't come across often. - Office Staff: All of the office staff I've interacted with have been extremely friendly and seem to really genuinely enjoy their job. I will say the consult I had prior to Dr.Lowes speaks to this. The Doctor I had met with was great however, I had a very unpleasant experience with his office staff which completely left a bad taste in my mouth when I had even thought of considering moving forward with treatment at that office. So thank you Dr.Lowe for employing an all around great staff which have amazing customer service. It makes all the difference... - Quality of Care: Most importantly...Quality of Care? One thing that immediately stood out to me was how meticulous Dr.Lowe was/is during the consultation. For example: He took the time to point out something in one of my X-rays that stood out to him and discuss that with me in detail, which other dental appointments I've been to hadn't been addressed. I am happy to say, I began my treatment yesterday and am very happy in my decision doing so. I look forward to the end result and glad to know throughout the treatment I'll be working with an amazing Doctor and staff! If you've searching for an orthodontist look no further, I HIGHLY recommend to give Dr.Lowes office a call and experience the quality service for yourself. With sincere appreciation, Jonathan Lopez read more

Send Dr. Lowe left? The place has turned into trash. The women that work there are horrendous, disrespectful and our upcharging, almost 200%. Also, they have a retainer club that apparently they don't let everybody into. I will call my dentist and ask him to never refer here. And I will call every other dentist in fresno and suggest the same thing.That's how bad and how expensive this beautiful place has become.Doctor lowe would be devastated read more

My visual line experience went well in the beginning. After they took my x-rays, it took six months to get my trays. At the end, my teeth were still not straight. They took x-rays again and now it's been seven months since I've heard from them I've called the office several times trying to find out what happened. One of the girls there stated that they lost me. They forgot me. And that she would call me back within the next day. This has been three weeks and I still haven't gotten a response. I called twice today and I still haven't gotten a response. I definitely would not choose Dr. Lowe for your orthodonticneeds. read more

I would give 0 stars if I could! Awful experience! My daughter was seen over 4 years ago and we were told her treatment would be done with 18 months-2 years with perfect results. Now, 4 years later we are being told she is "done", but her teeth are not perfect as promised. We opted for Invisalign. The trays corrected her bite right away, but they also knocked her midline off. This was the office's error with the trays. So new trays were ordered to correct their mistake. To this day, it is still not fully corrected, but I was told at an appointment that were done and any further corrections need to be a "new phase", which will cost us more money. How is that possible when it is their fault for messing it up?! This has been such a long and drawn out process. I will NEVER take any of my other children there, nor will I EVER recommend someone to go there. They don't take accountability for their work and Dr. Lowe himself is hardly around. He did tell me at the final appointment that her teeth were "good enough". What Dr. says that?! Horrible place. read more

Had the most amazing experience at this office... I was traveling from out of town for my daughter's basketball tournament when her permanent retainer broke and a portion of metal was dangling and poking her. I called several area offices to no avail - but when I called Mark Lowe, DDS they were knowledgeable, helpful and friendly. Within an hour we were seen in the office and had the retainer fixed at a reasonable price. If I were local, I would immediately become a regular patient - we so appreciate the quality and prompt care they provided! read more

Very friendly and helpful staff. They were able to fit me in for an appt at the last minute

Dr. Lowe's office is awesome. Dr. Lowe does a fantastic job making beautiful smiles and has a super cool staff. I absolutely love their totally adorable scheduling coordinator Nikki. She is sweet, kind and has a beautiful smile ( that Dr. Lowe created). You can't go wrong choosing Dr. Lowe for your Orthodontic needs . read more

Mark Lowe , DDS - Nikki the awesome scheduling coordinator! - Orthodontists Near Me - Fresno, California

The staff and Dr. Lowe are great. Everyone there is always so helpful. Even during this pandemic when access to care is difficult in most places, Dr. Lowe's office always makes his patients a priority, as well as safety. The office is super clean and well kept. I wait in the car during recent visits, due to Covid protocols. Rachel always calls and follows up with me on my child's treatment plan after his appointments. I highly recommend Dr. Lowe and his team of exceptional staff. He is well know by his peers and other general dentist and specialty dentists in the area. This has made it easier for referrals to specialists for my child. Great provider and staff. read more

the absolute best and swiftest service you can get. I'm always in and out and staff and dr are very nice

My first visit I was very impressive. Rachel who I worked with along with Dr Lowe were professional and very personable. A tailor fit plan was made to order for me and also a payment plan. I'm very happy with my services today. Thank you ,Darla read more

Dr. Lowe and his staff are great. Friendly and professional providing amazing service to my son and his braces treatment.

Definitly would recommend anyone ! the staff is very welcoming, they get right too it, quick and friendly! always a great experience here

Dr Lowe is the best ortho in town! He is an expert in clear aligners. His staff is friendly and knowledgeable and make the appointments fun and quick. Dr Lowe is 10 star! read more

Great dr and staff! Everyone so friendly. Been seeing him for jaw pain and need braces soon. Dr takes his time with me and allows me to ask all my questions and addresses my concerns. I have done the therapy for tmj and it has worked but didn't work for too long but does help relax the muscles and jaw when too tense. However if you go back to a stressful life and work environment the results will not last for too long. Clean office and I feel safe going there during the pandemic. My sister also got her braces from him when she was a teen we are both now in our 30s. We highly recommended dr Lowe! read more

Today they probably double book appointments, appt was at 3:00 pm and did not get seen till 4 pm. Two people came after me and they were seen first. I did not get out of the office till 4:30. read more

Friendly, fast, clean and efficient. Let's run through what you do when you go to an appointment: First, you call. The hours of operation are normal, and I have never had to wait to speak to someone, or be placed on hold for a ridiculous amount of time. The receptionist simply answer the phone promptly, provide quick appointment time frames, I don't feel rushed to get off the phone, and they are sincerely friendly. +1 star Then, you go to the appointment. The location is right off the freeway, and a good location for either Clovis or Fresno residents. Another star You walk in, and the facility is very clean and updated. The staff cheerfully greets you, and checks you in. They have wifi, but frankly you won't use much of it, because within minutes you are sitting in a chair waiting for the doctor. Ya!! Now we're at 3 stars. Dr Lowe and the technicians. Now, I am 30 years old, and I am barely getting these stupid braces. But, they made me feel very comfortable about getting them, they are very gentle, but best of all they explain everything very thoroughly, and seem genuinely concerned to answer all of my many questions. This deserves 2 stars, bringing us to a 5 star location! It truly is a wonderful, cohesive staff here!! read more

I had braces as a teenager and never wore my retainer responsibly resulting in my teeth moving. I decided to save some money and signed up with Smile Direct Club because I saw so many reviews and cases so similar to my story that had great outcomes at a fraction of the cost of traditional orthodontics. Fast forward and long story short, a few months in to SDC and I have damage and spacing to my teeth that will never be able to be corrected without help. Help that SDC could never be able to give me. I sought out the professional and compassionate help of Dr Lowe and his staff and am so happy with how he will be able to help get my smile back! Super friendly staff, clean and relaxing office, and comprehensive treatment plans thoughtfully explained by the doctor himself. I highly recommend Dr Lowe! read more

A phenomenal orthodontics office. The office is incredibly helpful and friendly, I feel welcome every time I come. They've perfected scheduling, I've never had any issues with my appointment dates and times. Getting orthodontics work done is as simple as coming in and having them take a look. Quick and easy, I'll continue to recommend this orthodontist to anyone looking for work done! read more

Amazing service. The staff is knowledgeable on all the latest and greatest. Dr Lowe and his team are ROCK STARS.

I love coming to see Dr. Lowe! His staff is always so friendly and willing to answer any questions regarding my treatment. They're always willing to work with my work schedule and find time during the lunch hour for my appointments. My Invisalign treatment has went by so fast and the results are amazing! read more

Dr. Lowe, and his staff are amazing. I really do enjoy coming into his office to bring my daughter. We don't ever have to wait more than 20mins (if that) to get seen. We've been coming here for the past 4yrs due to my daughters dental procedure. I drive 50mins once a month and I don't have a problem doing it at all because I always look forward to the friend staff that's there. read more

Always a quick & easy visit. The entire staff is very welcoming. The overall best Orthodontist office in Fresno!

Absolute best experience ever! My 14 yr old received his braces and staff was so thorough, professional and very accommodating. I recommend Dr. Lowe for your ortho needs! read more

Dr. Lowe has been our Orthodontist for over 16 years. His staff is great, knowledgeable and friendly. He has been helping me with my TMJ. I finally have relief and can sleep through the night and wake up with no pain. I highly recommend Dr. Lowe. read more

my husband and I both decided to get Invisalign. we are in our 50's, so it took a while to decide. my lower teeth were moving closer and Invisalign has helped me with enunciation and snoring. For my husband, invisalign has helped make room for his tongue so that he no longer bites the edges routinely. Our smiles are better too. We've had it for two years now and it's been very easy. Dr Lowe has been very thorough and meticulous in a positive way. We're so glad we made the decision. All 5 in our family have been treated by dr Lowe. Two of our kids had traditional braces and the youngest had Invisalign. We couldn't be more pleased. read more

This will be my first time for treatment. So far so good. We've been bringing my step daughter here for a bit and we have had a great experience with Dr.Lowe and his team. read more

Excellent service!! Dr. Lowe and his team are professional and easy to work with. I'm so glad I was referred to their office. I'm starting treatment and can't wait to have that Hollywood smile I've been looking for. I highly recommend. read more

So professional, explains in details, funny, clean establishment, great staff, what's not to love?! :-)

Dr. Lowe is awesome! His staff is professional and very friendly. I highly recommend!

Everyone is very friendly and the practice is set up with great safety precautions. Dr Lowe is professional and I definitely trust his work and opinions. read more

I was very impressed by everything about this office. I, myself, am in the dental profession and was blown away by the technology and services available. the security and safety measures in place were excellent, and the staff members were wonderful. I will definitely be recommending this office to patients and friends. read more

Very unprofessional and unorganized! After waiting 30min to be seen for a scheduled consultation we were turned away and told we would have to reschedule. Office staff had know idea what was going on. I would definitely not recommend this place!!!!!!!!!!!! read more

I love Dr. Lowe and his staff! Wonderful, wonderful place. My ClearCorrect was quick and easy. Best pricing by far out of 5 consultations that I had. Being very far away I have had to reschedule many times and I fear they will be angry, but they never are and are so understanding. I recommend 10/10. read more

My only choice for orthodontic care and service in Fresno. Professional services, great care, quick response to emergency, awesome office staff to work around my schedule, and the best orthodontic doctor in Fresno, Dr. Lowe. " Team LOWE is awesome! Thank you all for always making me feel at ease, providing top orthodontic services, and making my visit extra special with all your sparkling smiles! Thank you!!! " Service with a sparkling smile! :oD read more

During my Invisalign consultation I discovered the office staff to be friendly and professional. Dr. Lowe was humble, and extremely knowledgeable. Dr. Lowe trains other fellow orthodontists in regards to the Invisalign treatment for dental patients. I am beginning my Invisalign treatment with this doctor and his awesome office staff. I am excited about the future and my smile! read more

I am super glad that I got my braces here. Everyone has awesome personalities, are super nice, and know what they are doing. Dr. Lowe really cares about his patients and everyone remembers you. Thank you for my awesome smile! read more

Great first visit for our consultation. We will be using Dr. Mark for daughter's orthodontic treatment.

Great experience I would recommend Dr. Lowe to anyone the staff is very friendly . I love my new smile

professional staff and great dr.! a little hard to schedule appointments if you work full time due to their availability. so far I am please with the services rendered. read more

I have never had a better experience anywhere else as far as customer service goes! Dr. Lowe's office is always super helpful, friendly, clean and just awesome. My son loves all the girls here and says that Dr. Lowe is really cool!! 5 STARS!!!!! read more