My experience at Smile Dentistry was deeply frustrating, primarily due to bad communication issues…read moreand the insistence on doing unnecessary procedures. The dental assistant was impossible to understand--she spoke softly with a heavy accent, and sounded as though she had marbles in her mouth. Even after repeating herself, I couldn't understand most of what she said, including her name. The only things she did say that was clear to understand was that what they wanted to do was part of the procedure, which she stated repeatedly no matter what I said to her. I came in specifically for a partial denture consultation and a quote to fill three cavities. Instead, the assistant insisted on a full work-up, including X-rays and a panoramic scan, despite my insurance not covering another panoramic scan (I've already had two in the past 3 months). She also insisted I see their hygienist to measure gaps between my teeth, even though I already have a hygienist. As I refused to submit to a panoramic scan and an exam by their dental hygienist, she brought in Dr. Guzman. Dr. Guzman demanded a panoramic X-ray, claiming my mouth changes so rapidly that even a scan from 24 hours ago would be "outdated." I disagreed--I'd know if I had a fractured tooth, as that was the original issue in March. He verbally assured me I wouldn't be charged (though nothing was in writing), so I reluctantly agreed. However, even after agreeing to his demands, he was argumentative (insisting that an X-ray 24 hours old was "outdated). His dismissive attitude and insistence on unnecessary procedures made me feel disrespected, as if profit mattered more than patient concerns, speaking to me as if he was speaking to an idiot. Ultimately, I left because I refuse to be treated like cattle and a source of revenue, rather than a person. I cannot recommend Smile Dentistry and caution others about my experience.

He was a real dick to me when I only wanted one tooth done instead of what was suggested then come…read moreto find out he doesn't even do a root canal if the tooth nevre is exposed which he didn't know but most densit can see by x-ray!!! Beware don't waste your time or money

Bait and switch practice. Quoted price and they want prepaid as insurance won't cover. I called…read moreinsurance company and was asked for the code. Didn't get one. Call office and they will work on it. By Monday suddenly insurance will pay 70%. Friday price increased from $2,000 to $10,000. They think they are slick. Will report this to insurance company.

I was visiting Arcadia Florida when a tooth came off my partial. I went to Aspen shortly before…read moreclosing and asked if there was anything they could do for me since I originally got it in Odessa Texas Aspen. A technician took it to the back and said give me a few minutes. Shortly she came back with the tooth restored on the partial. She said it was only temporary but might get me by till I got back to Odessa. When I tried to pay for it they said there is no charge. Thank you so much for taking time for me. I give your facility and your employees 5 stars. Marvin V.

The support staff: hygienist, dental assistant and front office staff were good and caring; they…read moreall get fours and fives. Dentist rating is two. Dentist might do well to return to staff development as the dentist appeared to have lost objectivity, standard of care and practice, not to mention medical oath of "do no harm."

Patient beware. They say on their website that "We accept most major PPO plans." However, that is a…read moretechnical lie. They are NOT in network with any plans. So they may very well bill your insurance, but at out of network rates. So you will be stuck having to pay the rest of the bill that this office thinks you should pay. No thanks!