What an absolute joke of a facility. Wish I did my research before booking an appointment. Saw Dr. G once. He referred me for an MRI and PT for my knee. Trying to get a follow-up or any help with the paperwork they screwed up on is like hitting your head on a wall. No one calls back (looking at you, Julio). Find another office where they actually treat you like a human and not just a number. read more

I had the thorough relief of being examined by Dr. G. I had my concerns based on reviews. Yet, I trusted my knowing. Dr. G. was very thorough and knows his masterful expertise. His staff was very friendly and placed me at ease. I left there feeling hopeful that my injuries will eventually heal and I can now begin a new life and help others facing unexpected disability. read more

What a chop shop I went in person filled 100 pages waited an hour after having an appointment all to be seen with little to no care of 5 minutes FaceTime with doctor. I requested an mri after x rays and this joke of a facility couldn't even answer their phone when my insurance company tried to contact them for a pre-authorization they never gave me any proper paperwork for the handover to Radnet and I've tried to get a hold of them eight times a day over the last two weeks to get someone on the phone to help pass along. My next move is to go in person given this lack of care and respect for the recovery process run as fast as you can unless you love being injured with no care and no respect for human decency quite a sad sad sad excuse this place should be removed from any level of care. The true listing should be do not care if you do not care about your health. Make sure to see this guy you'll be treated very poorly, but trust you'll pay for it. Run if you're injured crawl to another doctor, it's worth every second of waste of time. read more

I went for some concerns I had about knee pain and he was super helpful and gave a very thorough examination showing me visually how it was my hips that were the problem. He explained my options and made recommendations to get a second opinion if I was feeling like I wanted one. He also gave me an order for physical therapy to try first which has been very helpful. I've been to other orthos and there was no comparison. I would definitely recommend him! read more

I was referred by my primary care doctor to Tower Orthopaedics. I should have checked first instead of simply booking the appointment. What went wrong that warned me I shouldn't have done this: 1. called to book an appointment, but they received an ELECTRONIC referral from my PCP. In 2009, the American Rescue and Recovery Act (ARRA) paid these people on average $70K to get an electronic health record system that could communicate with patients and securely book appointments, transmit prescriptions, bill insurance and exchange medical records. I was told I would have to bring every thing in hard copy to my appointment. I spent untold hours contacting various offices to obtain X-ray images and medical records that were ALREADY AVAILABLE ELECTRONICALLY on the regional health information exchange network. 2. 3 days before my appointment, I called to reconfirm my appointment because I added it to my calendar on a day that I would not have scheduled a medical appointment. Sure enough it was the day it should have been. Before this, I had no communication with this office for over a month. Right after i hung up the phone, I received an SMS reminder of my appointment. Hmmm, 3. Day of the appointment, I booked a rideshare because of the volume of medical documents I had in my hands and arrived 20 minutes before my appointment. On arrival, the green-haired receptionist was overwehelmed and asked for my insurance and ID cards. She took them then handed me a clipboard of forms to fill out. I have neuropathy in my hands. I can't write for long periods of time without triggering a flareup. 22 pages of forms to fill out. I was mildly irritated. I tried to power through. It was obvious that I was going to get terrible care because the forms were literally a paper shortcut for the History of Present Illness, Chief Complaint and Personal, Family, Social and Medical history sections of a CMS compliant Evaulation & Management encounter report. What finally frosted my cookies as my hand started to cramp up, was a form that asked for my date of birth and then right underneath it asked for my AGE. Do these people not know how to calculate? Math is a core prerequisite to medicine. I took the clipboard back to the counter (where there wasn't an exact spot for return (There wasn't anyone present when I approached) I was attempting to lower the clipboard out of view of prying eyes, but instead, at that moment, my grip released (roaring wrist pain at this point) and the board slipped out of my hand into behind the desk. The Green-haired receptionist decided to be snarky. Well, I decided to give her a taste of her own medicine and told her off after asking to cancel my appointment. If you want compassionate, chronic care for an orthopedic injury - LOOK ELSEWHERE I was able to book an appointment ONLINE at Cedars-Sinai in less than 2 minutes and I will be seen within 4 weeks. read more

I am a firefighter in Los Angeles and I had to see Dr. Ganjianpour because I have a worker's compensation injury and he is an AME doctor. He spent about 15 minutes with me and recommended I go back to full duty after being off for almost a year with a low back injury. I knew that I wasn't ready for full duty; light duty yes. In the 15 minutes he spoke to me, he undid a year's work of physical therapy and treatment from a specialist at Kerlan/Jobe. I couldn't believe I was being forced to follow his unprofessional decision. He didn't listen to anything I said and as I was leaving, told me to be careful out there. What a joke. It was obvious that he's just an AME for the $$ and needs to keep sending injured workers, back to work so that the worker's compensation division will continue to refer patients to him. If you have another option than him, choose it. read more

I got a referral from my regular doctor to Tower Orthopaedics to see a hand specialist and diagnose what could be arthritis. I've been calling for three days at their number 310-855-0751. I get into the waiting for "someone will be with you right away" three days and 2 hours later and they do not pick up the phone. I went to their website and it fails to load (using Google Chrome). What do I have to do? Drive there and make an appt. in person? This is really not good. read more

Both my aunts were his patients and this doctor has anger issues. My aunt is an old lady who went for her knee pain. She had a question over insurance and he started yelling and attacking her to the point that she thought he would hit her. This is completely inappropriate and rude. She was waiting for her results for a month and half to see if insurance would be taken and they kept avoiding her. Do not go to his office. Not a good person. read more

Office staff is unprofessional. Adriana never return calls. Been calling for information for over three weeks. She has yet to call or send an email. Left complaints with NO results. The staff leaves you on hold for over an hour never come to the phone. Horrible experience!!! read more

My wife needed two x rays. The front desk checked the insurance information and told us the cost, we paid and left the office. A bit later they called and asked us to pay extra (don't know why). After several month they sent us a new bill about the same cost we paid at the beginning. There is no end on the bills. read more

I was referred to Dr. Ganjianpour after taking a few falls and suffering with pain in my hips. Sadly I was given a shot in the most painful hip and sent on my way. The pain progressed into my right leg so I returned. Anyway, after being there 3 times, I only saw Dr. Ganjianpour once (and only for a minute) but rather was seen by his Assistant. I finally went to another Doctor who immediately ordered an MRI of my spine and pelvis and was able to diagnose a problem in my lumbar spine. Had Dr. G spent any time with me and ordered the tests I needed, I would have been on the road to recovery much sooner. I have read the glowing reviews and feel like I saw someone else. Big mistake for putting up with such lousy care. read more

If I could give them 0 stars I would. Of the 3 times I've been to this office to see Dr. Ganjianpour, I've only seen him once. The rest of the follow ups were done by his assistant. Why am I paying all this money to not actually see the doctor? The worst part is trying to get any referrals or any kind of help from his team or the administrative team. I've made several dozen phone calls to them, they never call me back to answer my question and set my referral up so as long as they keep this up I cannot start physical therapy. I might have to just start this whole process over with a new orthopedic surgeon/doctor. read more

Update: The office called me back and refunded me the extra money they had originally charged me. I appreciate that they made this right with me. ****** PATIENTS BEWARE, TOWER ORTHOPEDICS & SPORTS MEDICINE FACILITY are over charging their patients. They do not have our best interest in mind. They charged me $160 for a knee brace that online you can buy for $70. Ossue formfit knee brace. The employee that works in the billing dept Judy, could not properly explain why I was being charged so much and fumbled with her words and details about the charges but she kept saying she was trying to make sure this doesn't go into collections. Once I got on the phone with my insurance company they found several invoices that are incorrect and I've taken the proper steps for action. I have officially filed a complaint with Aetna and will continue to share my horrible experience with this medical facility. I'd also like to share that Dr. Ganjianpour has a wandering eye, so if you are young and beautiful, be careful. He made me feel very uncomfortable and I usually requested to have my office visits with his PA Alicia. read more

Just had surgery with Dr. Ganjianpour last month. From my first appointment, I was really impressed. As a tennis player, I had lots of questions about the injury and surgery, and he took as much time as I needed to answer any and all questions. The surgery went well, and I am on my way to recovery. Starting therapy next week. I would highly recommend him! read more

where do i begin he's awesome amazing his surgical skills are impeccable..might i add he knows his way around cutting into a tatoo for shoulder surgery...he's tender yet extremely professional i totally trust and respect dr. g recommend him to any and all kim tatarsky fyi i been seeing him for 2yrs read more

I received a bill today that I wasn't expecting for a 'medical device' (I reluctantly paid for it today over the phone). No one said anything about this during my visit. I don't visit doctors often but I think you need to change your business practices. During my first and only visit back in May 2016, I paid the copay of $50 and no other costs were mentioned by any staff member. I received an 'orthotic' and signed something but no one working at the desks mentioned anything about out-of-pocket costs or what the insurance covers or not. Maybe you made the assumption that I knew, but again, I don't visit doctors often. It would be best practice and courtesy to let your patients know, hey there might be a bill coming because such and such item might not be fully covered. If someone had bothered to take that extra step there would be no problems today. (My family dentist always lets me know up front what is covered and not, especially when I get extra service other than a checkup/cleaning; this is my expectation for any medical/dental provider) The total cost of visit and xray came out to $318.34. Orthotic 'medical device' is $86.32. I only used this for one day because it got uncomfortable the longer I wore it. If you're able to take the item back I will gladly return it. Grand total for visit paid by me and insurance company = $404.66 That's a lot of money for one office visit. You need to treat your patients better; they deserve it. It's also extremely hard to get through to Billing; had to leave several messages and I wrote several emails via the site that have gone unanswered. read more

Dr. Gangianpour's office was great at getting me in on a same day appointment due to a very Traumatic injury I had sustained. He was wonderful, he saw me on time and gave me excellent advice and good news on what I could do to rehabilitate my injury. He and his staff were very friendly and caring. I would highly recommend Dr. Gangianpour and Tower orthopedics for anyone seeking orthopedic care or opinions. read more

Dr. Ganjianpour is always professional and kind. He treats you like family. I am forever grateful to him for saving my hand after a horrible experience at another facility. He is simply amazing!!!! Highly recommended!!! read more

I can honestly say, after 25 years living in LA, this is the worst experience I have ever had with a medical facility and its staff. I was referred to Dr. Ganjianpour for a shoulder injury. His office took x-rays and he referred me for an MRI. I repeatedly asked the office to make sure they would get everything approved by my insurance since I didn't want to have the MRI and then have the claim denied. I received a request for additional information from my insurance company (that Ganjianpour received also). I called and emailed the office and they again, assured me they would take care of it. I had the MRI and lo and behold the claim was denied by my insurance company. Why?- because the request for additional information had been ignored and so now I have a $600 bill from the imaging company for the MRI. His billing "manager" (and I use that term very lightly) Bella, does not have the professional courtesy or decency to return a voicemail, asking for help to try and resolve the issue. To this day (almost a year later) not one single person from his office has even called me to let me know that my original claim was denied. The first I heard of it was the bill from the imaging company. Ganjianpours assistant said they would file an appeal to try and get post-procedure approval, but as of today (4 months after they said they would start the process), my insurance company has received no correspondence from them. Its absolutely shocking to me that Cedars Sinai would want any affiliation with this doctor (believe me, I reached out to their patient advocate as well), but for anyone looking for an orthopedic specialist, this place is a joke and you should avoid this place like your life depends on it. read more

I was sent here by the workmans comp department and although not conveniently located near me, it was a positive experience. Reception area was ok but after called in, the customer service and personable staff was very impressive including the doctor. I was in and out quickly but didn't feel rushed either. I would definitely recommend this office. read more

I have had clients see every doctor at Tower Orthopaedics. The others are extraordinary and care about their clients - however the same cannot be said for Dr. Ganjianpour. I had a client with a clear, immediate surgical need see Dr. Ganjianpour. Not once, but twice, Dr. Ganjianpour felt the client wasn't worth his time and instead had a physician's assistant see him in his place. This assistant only wanted my client to get physical therapy and ignored his need for immediate surgical intervention - ensuring my client went through another 3-4 weeks of substantial pain. We had to have another orthopedist see the client - who then performed a surgery that helped fix him. On top of all this - Dr. Ganjianpour believes that his PA's time is worth $1,100 per visit - even though the PA did nothing other than follow a rudimentary process of suggesting conservative treatment because I'm sure it was what he was told to do. Dr. Ganjianpour made my client pay $2,200 from the money meant for additional medical care - for his "services" (20~ minutes of facetime total with a PA). Know what you're dealing with folks. Dr. Ganjianpour doesn't care about his patients. He doesn't admit when he does wrong by a patient. He wouldn't even talk to me or the client about the bill in person - he had his biller do it. Go find a different orthopedist, or see one of the other, much more exemplary doctors at Tower Orthopaedic. read more

I came to Mark after possibly completely tearing my bicep. Without a reasonable physical inspection, he concluded that it was completely torn. An MRI was ordered. The radiologist concluded that it was not in fact completely torn. Despite the MRI, Mark still insisted it was completely torn and recommended surgery immediately. Well Mark was wrong. My bicep was not completely torn. His diagnosis was both flippant and in the face of evidence otherwise, totally wrong. He seemed like he didn't really care and just wanted some surgery cash. Do yourself a favor and find a better doctor than Mark. read more

Today, July 12, 2018 I was discharged by Dr. Ganjianpour after almost 2 years. I came to him in the hopes that he would help me recover from Severe Carpal Tunnel Syndrome on both hands. I had a previous surgery by another surgeon and he messed up my hand. I was about to give up. I was in extreme pain-the worse of my life. I could not function at all. Daily tasks were impossible. Thank God I was referred to him. From the beginning Dr. G made me feel comfortable. I was a mess crying of frustration and pain. He told me, "I will take care of you. I will not promise you that I will leave you 100% but I will leave you a lot better than this!" I was hopeful and all he told me he would do-He did!!! I am beyond grateful to him for making me better! Sadly, I will never be 100% because of the severity of my condition. Dr. G, I thank you for your compassion, courtesy, professionalism, honesty, and above all your heart! Forever thankful...Fila A.V. read more

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They didn't send me my x-Rays. Also after 6 months they sent me another bill to pay extra money, although at the time of my visit I fully paid all the money they asked for and they checked my insurance information. It seems they lied to me not to loose me as their patient. This is not acceptable to get charged for something simple 6 months later. read more

I very caring and considerate physician who listens and responds to your questions. He is an excellent surgeon and his office staff are responsive and as nice as he is. I have been a patient of Dr. Ganjianpour as well as have recommended him to clients in my office and everyone I know who has been seen by Dr. Ganjianpour has been very pleased with his recommendations and style of practice. read more

Again I write this updated review to commend Dr. Ganjianpour for not only his extrodianary service, but also his staff. I continue to injury myself and Dr. G. and his staff continue to serve my best interests with complete care and comfort. This doctor/office/staff have been a part of my life for over a decade and will continue to be my go to orthopedic surgeon as he is now my spouse's too. I can not imagine that I get any less or more service than others who come to Dr. G. and have sat in both offices, (Wilshire and San Vicente) and have never had any difficulty with staff/appointments/service, what so ever. I have called last minute and have always been able to be seen. Have I waited in the office, yes, but last minute, I was just grateful they had the concern to see me. Has any other doctor I have ever seen been willing to see me A.S.A.P., no! Have I been able to see Dr. G., always! Do I believe and trust in the staff and his PA, diffently! Does doctor see me before and after surgery, yes! This doctor has been the only surgeon that has sat down with me to explain, go over and ask what concerns and questions I have and has never spent just seconds with me. He is always there for myself and now my spouse and this is worth more than just a thank you! I can't express more to anyone looking for an orthopedic surgeon, you will not be disappointed and will find Dr. G. and the staff up to your high standards. read more

Very smart articulate caring doctor. And didn't have to waitttttttt!!!! If I could give 10 stars I would

I had Avery bad experience with this surgeon. I had an emergency knee operation to try to fix a shattered knee cap. First visit to see him I got five minutes of his time and he said we need to schedule surgery tomorrow. On surgery day I never saw him before or after surgery. One call from assistant next day. 9 days later I had first post op visit. They took an X-ray and said the surgery was not successful. He was very little apologetic. He gave me a reference to his friend another surgeon at Cedars Sinai for a second operation. I go in today for the second surgery. Never heard again from thi read more

He will get to the point so you won't waste money etc he'll tell you if you have an injury or not for my case I required surgery and he knew I was not lieing he gets to the point he doesn't like wasting his time read more

I went in to see Dr Ganjianpour for pain I felt in my ankle after falling. He was fast and efficient with my consultation and MRI. After my MRI he told me I needed surgery... I had my surgery .. he explained everything to me after. My follow up was great.. He explained everything to me every step of the way... after I got out of the cast.. I started PT across the hall. Dr Ganjianpour is a excellent surgeon, explains things well, and gives great follow up care. His staff is also wonderful too and help expedite my disability paperwork. I Would definitely recommend him. read more

I am right now sitting in an exam room after waiting 2 hours. I still have not seen the doctor. Aren't you all tired of being treated like cattle. Is my time so unimportant that I must wait over two hours to see a PA. Yes just had a PA come in at over 2 hours. It just doesn't matter if the care is good if they treat everyone like they are unimportant. I have no problem with this doctor making a ton of money, but maybe he can get a new lambo every 4 years instead of 3. Doctors need to keep their appointments. 30 minutes is a reasonable wait if something went wrong scheduling. Anything more tells you that they cram the schedule so that the doctor doesn't have a second of unbilled time in a day. Shameful. Don't see this doctor until he fixes this! read more

I am so happy to be a part of the Tower Orthopaedics & Sports Medicine family. I have been in healthcare for over 25 years and these doctors are the ones that I would recommend to my family and friends. While they are not perfect they are the closest to perfect that anyone can come. They care about their patients, they take the time to call and check on their patients, they converse with their patients, and not at them. The most impressive thing that I adore about them is that it does not matter who you are, what area you come from, how much money you have or not, they treat all of their patients with the same utmost respect. Besides being amazing to their patients, they are amazing as employers to work for too. read more

Dr. Ganjianpour is very experienced and has become a trusted doctor to me. He knew exactly where my pains were and diagnosed my symptoms. He was successful without me having to go into complete details and grueling techniques. I applaud this man for having a true passion in his calling. He guided me the entire time I was getting an injection. While other doctors ridiculed me and laughed at my questions; Dr. G explained each concern with compassion and a sense of interest. I must say, I left his office a bit disappointed that I felt the need to call him a great doctor when all doctors should be. It should not be out of the ordinary for a doctor to know their job. I must say he is one of the best! read more

Dr. Ganjianpour has done two surgeries on me. One on my knee and one on my shoulder. I couldn't be more happy with the outcome. He is the best surgeon that I've ever known. His work is impeccable and the recovery was short and painless. I would gladly recommend him to anyone that needs his help. read more

Dr. Mark Ganjianpour has been very professional throughout the whole time hes been treating me. I've had 3 surgeries so far and they've all came out great. I seriously couldn't ask for a better Doctor/Surgeon. I have one surgery left with him and I'm sure the outcome is going to be consistent with the rest. Seems like all the local hospitals and colleagues speak nothing but good about him. A+ read more

Ganjiapour only had a couple of negative reviews when I went to him in 2014. I never would have made my 1st appointment with him based on his current collection of comparable negative posts. My experience: I waited in excess of one hour past appt time in the lobby; once inside the exam room, lots of idle time wasted between steps; info gathered & testing done by various non-docs; he finally met with me for just a couple of minutes to flex my hand, tell some one to x-ray me in a specific position, inform me I needed surgery and a nerve conduction study and he then rushed off; they faxed/emailed my Rx to his out-of-network neurologist buddy rather than allowing meto make my own in-network arrangements. To this day, 4 years and many calls later, I have never had the courtesy of receiving a return call from ANYONE on his staff nor received the results of my nerve conduction test. I made numerous calls over a period of several weeks. All anyone can do is leave messages for assistants, PAs and the office manager on their voice mails or make another appointment. No one calls back- not even the office mgr. Final insult: his flippant dx turned out to be incorrect. Nothing like unnecessary surgery.... read more

Avoid at all costs! The other reviews are correct that say you won't actually see the doctor, the staff are rude and the manager doesn't return calls. This business is understaffed however clearly Dr Ganjianpour is too greedy to stop taking new patients. Everyone is way to busy to actually give proper patient care or be polite. 1) you will only see an assistant not the doctor 2) you will be charged full price 3) the doctor doesn't care and his assistant doesn't return calls (Carlos) 4) the office manager doesn't return calls (Nicki) 5) the people that do the paperwork are incredibly rude (Julio) 6) they will not take 5mins to do paperwork so your insurance will cover everything It's a mistake to go there! read more

Absolutely terrible office staff, and Dr. Ganjianpour does not seem to care about his patients enough to arrive to the office on time. I had an 8am appointment and at 9am the doctor still hadn't even gotten to the office. Starting at 8:30am, I was told it would only be "about 5 minutes" before the doctor arrived. 9am and still no doctor, and then a different office person said "well, sometimes he has emergency surgeries because he's a surgeon." Which one is it then? All of this actually didn't even matter because I called the day before my appointment to make sure that they had all of my MRI info on their system (I left the disc there last time, so that's my fault). They reassured me that they did. Then, after waiting in the office for an hour, they told me they didn't have my images. Zero apology, zero sympathy, just a cold office staff. read more

Dr. Mark Ganjianpour is on of the most kind and trusted doctor. He has been my doctor for more than 14 years. I had shoulder pain and tear. It took him 9 years to decide I need surgery on my shoulder. I highly recommend him. His staff are also very professional and friendly. read more

ALICIA, ( Dr. G's P.A.) Has great smile, personality, knowledge and listens very well to patient without rush, very compassionate. She is my new preference to the Doctor! She's a lot prettier!!#! Great visit today, only a ten min wait in waiting room. But still a bit of wait in room 30 min; working on getting my test results, if you could come back every 10 min to update patient please! Office way more quiet today! read more