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    Mark Cernan - Compass

    5.0 (7 reviews)
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    Carol, Nicole and James - The Home that Compass Realty(Carol, Nicole and James helped us sell

    Carol, Nicole and James

    (107 reviews)

    Words will never appropriately describe the value this team brought to us in buying a new home and…read morethen selling our old home. James and Nicole provided white glove service through the entirety of the process. They are the real estate equivalents of Goldman Sachs or McKinsey - highly strategic in their advice while also being exceptionally detail oriented and organized. All the while, they maintained a customer-centric approach that was both personal and professional. They understood our needs and were truly partners throughout the process - never married to a single approach, just the one that made sense for us. From start to finish across two transactions, there was never anything too big for them to handle or too small for them to address. We truly value their partnership, professionalism, and work product. Highly recommend to everyone - especially busy people with a high bar!

    Our family worked with Carol, Nicole and James on a house sale in Menlo Park and the experience…read morecouldn't have been better. From the first meeting, they were thorough with their market assessment and recommendations on how to prepare and market the house, they communicated clearly with us every step of the way, managed the process of preparing the home and kept track of every detail. Their deep knowledge of the local market was insightful and hugely helpful. We highly recommend working with this wonderful team of professionals.

    Judy Citron - Compass Real Estate - Fabulous complete remodel-location!

    Judy Citron - Compass Real Estate

    (56 reviews)

    My experience with Judy was (regrettably) TERRIBLE, echoing what other reviews here have mentioned…read more If you know her, you know Judy is 100% shrewd, which is useful sometimes in an agent. But it's a different story when the shrewdness is driven by self-interest and accompanied by blatant deception and manipulations (how is she still practicing?). As her client, I expected honest candid transparency (since it is MY property), and hard work from her. I got neither. This is the third house I've sold in the Peninsula, so I'm no newbie to the process. But my god, I should have listened to the "warnings" I heard from others in the community. In the end, I picked her because I felt her shrewdness would help me get a better price. I was wrong and 100% regret choosing her. I knew I was taking a risk, and I have learned my lesson. Honesty matters in an agent-client relationship. I don't care if she finds a way to inflict revenge on me for writing this review. I feel it's a public duty to share my experience of someone who performs their job unethically. I didn't share this feedback directly with her because I knew she would feed me more lies to cover up what she did. She knows what she did. And she probably feels like she got away with it successfully. How many times will this happen before more clients speak up? It's absurd. For the amount of money I put her in her hands, I expected fairness, honesty and decency.

    Judy just sold our home for us and we are over the moon!…read more I'm a working mom with 2 very young kids and felt like this would be an overwhelming project. She and her team helped make the whole process manageable by recommending great people and providing actionable checklists. I felt like I had a great advocate in my corner the whole time. Best yet, Judy had a strong vision as well as an adaptable and prescient strategy. The house is absolutely beautiful and there were some definite strengths, but it also had its challenges. She presented the house in the best light and found the exact right buyers for us. She and her team have such extensive knowledge of the area, the processes, marketing, but most importantly, they really understand human nature. She should teach classes at business school! We really hope we can work with her again.

    Keri Nicholas

    Keri Nicholas

    (11 reviews)

    I worked with Kelly Nicolas to sell my home in Woodside in 2025, and unfortunately, my experience…read morewas extremely frustrating from beginning to end. At the outset, she assured me that she could have the house fully prepared for sale within two weeks. In reality, the process was poorly managed and lacked proper planning. Instead of ordering inspections early--when there would have been time to address any issues--she waited until after the home was staged. This created significant complications. For example, our septic system issue was only discovered late in the process, resulting in a bobcat in the yard during the first agent tour and the replacement had to go into the condition of the escrow. Additionally, plumbing problems surfaced after all staging furniture had already been installed, turning what should have been a smooth preparation into a stressful and chaotic situation. These issues could have been handled far more effectively with proper sequencing. I was also advised not to make repairs, based on her view that buyers--not sellers--should invest in improvements. In practice, this approach felt short-sighted and did not serve our best interests as sellers. Overall, the experience lacked professionalism, foresight, and sound judgment. While she may have a strong reputation publicly, my direct experience--and conversations with other agents--suggest that the reality of working with her can be quite different. I cannot recommend her based on my experience.

    Keri is THE reason we were able to smoothly sell our home and buy again in Menlo Park. From start…read moreto finish, she exemplified everything we could possibly want on our side: honest, hard-working, dedicated, super-sharp, easy to work with, efficient, resourceful... I could go on an on. We interviewed several agents with Keri being the last one and ended up as our top choice, mostly because of her in-depth knowledge of Menlo Park, her track record, and her brutally honest yet friendly and professional approach. We hit it off with her from the start and she worked every possible angle to put us in the best situation for both our sale and our buy. Timing could not have worked out any better with closing dates (of the sell and buy) being a week apart with us being able to rent back our home for 1 month while we worked to get all the necessary work done on our new home. Through it all, Keri deftly worked her magic to guide us through every step of the way (offers, counter offers, inspections, recommending contractors, scheduling them for bids and work, and everything else in between). The whole concept of a home sale and subsequent purchase with the risk and uncertainty all the way through is always overwhelming and stressful. With Keri and her team, especially Tracey coordinating, you can rest assured that you've got the best team on your side to take care of you and your family. I wholeheartedly recommend Keri to anyone. Thanks again Keri. You are the best. The best!

    Audrey Samon - Compass

    Audrey Samon - Compass

    (15 reviews)

    I would highly recommend Audrey as your real estate agent. We began our journey to purchase a new…read morehome in San Carlos in the fall of 2025 and attended several open houses in the area to meet different agents. From our very first introduction, I had such a great feeling about Audrey. She is warm, smart, and extremely knowledgeable about San Carlos and the surrounding Peninsula--an expertise that truly sets her apart. I was very particular about who I chose to work with and interviewed several agents before deciding on Audrey. She stood out immediately as the most prepared, professional, patient, and consistently responsive. I knew right away that she was the best fit for us, and I am so grateful we chose to work with her and her team. With Audrey's guidance, we found and purchased our home within 30 days, and the entire process was seamless and stress-free. She advocated for us every step of the way and made what could have been an overwhelming experience feel smooth and manageable. I would absolutely work with Audrey again and highly recommend her to anyone looking for a dedicated, trustworthy, and exceptional real estate agent on the Peninsula.

    Audrey's the best! If you're looking for an agent who is knowledgeable, helpful, conscientious,…read moreand most importantly, delivers, Audrey's the one! She recently helped us sell our condo and was a fantastic partner throughout the entire journey. When we were first thinking of selling, Audrey provided very helpful counsel in terms of what to expect. She guided us through the remodeling process by giving us several different scenarios and then a few different contractors and estimates to consider. In addition, she helped us manage the contractors and the remodeling job - it could not have gone more smoothly. The place looked so great, we even joked about moving back in! Another benefit of working with Audrey was having the support of her broader team, specifically David and Sunny. Sunny expertly led us through the listing, pricing, and offer strategy and David provided fantastic counsel through both the remodel and offer negotiation process. Everyone was extremely knowledgeable and transparent, which gave us strong reassurance we were in good hands. During escrow, Audrey did not stop in her tenacity and attention to detail. We ran into some oddball hiccups, and Audrey was laser-like in her focus in solving and resolving the outstanding issues. She took care of so many things behind the scenes and knew exactly the right amount of information to relay and at the exact right time(s). Now that we've closed, we could not have asked for a better experience. Audrey took care of us as if it were her own home, and managed any turbulence with grace and aplomb. If you're looking for a realtor, start (and stop) at Audrey!

    Lori Buecheler - Compass

    Lori Buecheler - Compass

    (5 reviews)

    After interviewing several real estate agents my sister and I chose Lori to sell our childhood home…read morein Palo Alto. Being that I was a retired real estate agent myself I was impressed with Lori's knowledge of the local real estate market and her honesty concerning repairs/remodeling/updating, plus how to pick the right listing price. We had rented the property since 1999. Lori took care of all the aspects of preparing the home for sale. She met with contractors, inspectors, etc. and checked the work progress on a daily basis. She did her own open houses. She also helped us pick out appliances, flooring, cabinets and the list goes on. Since we lived out of town we were totally dependent upon her to get the home ready to sell. Lori is the best. I would give her 10+ stars. E Beggs

    I love Palo Alto real estate and one of my favorite things to do on the weekends is go to open…read morehouses. Especially when I have no plans to buy a home in the foreseeable future! We chose Lori to sell our Palo Alto home because she consistently had the best open houses in the area. Her staging is tasteful to the point we've stolen ideas from it for our own properties, the brochures are beautiful, and every little detail down to the nitty gritty foundational details are covered. I like to test agents at open houses and ask them questions like "how does the Buena Vista trailer park controversy impact the future of this neighborhood", just to see how well they really know the market. Unlike many other agents who delegate open house duty to inexperienced colleagues, Lori supervises the open houses herself. These kind of questions are too easy for her - she is always on top of things. Many agents work in too many different cities to follow these events. One thing that really stands out about Lori is how ethical she is. We've done a few transactions in Palo Alto and I've learned to take what most agents say with a grain of salt. Lori is honest and upfront with everything. I'd trust her even if I was on the opposite side of the transaction. I know this because I once bought a property from her through a different buying agent! Another thing I like about Lori is her constant and detailed communication. When selling a multi-million dollar home, I expect to hear all updates immediately. With Lori, we got email, text, and phone communications each day with the status of the open house, contractors, interested buyers, etc. We were updated whether the news was good or bad, and nothing was sugarcoated. At the end of our transaction I honestly couldn't think of anything she could have improved upon. Every little detail was covered, every promise was fulfilled, and everything she said she would follow up on was completed. Lori is a true professional. I would strongly recommend Lori. Check out one of her open houses to see so yourself!

    Mark Cernan - Compass - realestateagents - Updated May 2026

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