Dean is a great insurance Agent, and I would highly recommend him to anyone that is looking for a…read moregreat insurance agency that will support you when you need them. While looking for a new insurance agency a good friend of ours recommended Dean Hansen at Farmers Insurance. I sent an email to Dean and within one hour he got back with me. He assists us with getting our new auto, home and umbrella insurance policies, and we feel very confident that we are well covered now with Farmers and Dean as our agent. Dean and the rest of the staff truly understands the value of customer service... and providing that personal relationship that you do not get with other insurance carriers with call centers when you need to ask a question, make changes and/or file a claim on a policy. I have sent emails on multiple occasions and Dean or someone else from his team has always responded immediately and assisted in a professional manner. It is great to know that we have someone we trust as our agent as well. For great prices and service I highly recommend Hansen Insurance Agency.

AVOID!!! RUN!!! I've just been through a nightmare with…read morethem. I was quoted an amount for my Homeowners Insurance in December. After many quotes, and based on that quote, I went with them. NOW THREE MONTHS LATER, I can't figure out why so many transactions and extra money is coming out of my escrow account. I called the agent and found out he has already credited and rebilled my policy three times. Never a phone call. No communication. I was getting checks from the insurance group and didn't know why. It was due to the twice credit and rebills. And NOW......oops. His comment to me was: "oops, I forgot to check a box". My policy is an ADDITIONAL $400! RUN, DON'T WALK FROM THESE FOLKS!!!! They DO NOT STAND BEHIND THEIR QUOTES AND WILL CHANGE THE AMOUNT WITHOUT TELLING YOU!

If I could give them a zero, I sure would. It says it all…read more Ryan Richardson has no customer service skills and he cannot be trusted.

Upon visiting this office earlier in the morning to obtain an insurance quote, the employee sent me…read moreon my way promising to work on the quote and get back to me in the afternoon. He was well aware that I needed insurance right away, commencing today and indicated that would not be a problem. It is about ten minutes to five, and the employee never telephoned me back. He had at least seven hours to tell me something, but apparently my request was disregarded. I had to telephone him, and he gave me the impression that not much had been done to find me a policy. This guy is just wasting my time.

John Kraft State Farm insurance has been a delight to work with. Every one of the employees that we…read morehave dealt with have been very professional, courteous, knowledgeable, helpful and super responsive. We are thrilled that we chose John Kraft insurance. Sherrie has been outstanding to work with. I highly recommend John Kraft State Farm Insurance. George S

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Absolutely awesome !! If I had 10 star she would get it. I went through some challanes with another…read moreagents in the business so I switched over to her after prayer. She is the only lady who was able to make things happen that no one else cared and she is very honest. Folks go see Alicia Glass and her staff. Seriously she is the absolute best in the industry and runs her office with inteigrity. I recommend my girl friend as her insurance is about to come for renewal and told her to speak to Alicia Glass. Consider this vote as a 10 star for Alicia Glass and Thank you for working hard and putting your mind and thoughts to put my insurance needs first before your commisom or credit. Now that customer service. Thank you again. I highly recommend her office. She is 5 star rated across th board. Wow ! See picture below.

I wish more people and businesses were like Alicia. I don't know how she manages to not only stay…read moreon top of all of her emails the way she does, but then actually follows through and completes everything that's discussed in the emails. It's impressive and very appreciated since I primarily communicate via email during working hours. I never have to worry about my auto, motorcycle, or renters insurance because I know I have an agent that will be available and reliable, and who looks out for my wallet and best interests.

Reached out to them after our current homeowners and auto insurance provider who we've been with…read more15+ years decided 2024 was the year for a massive increase. My wife and I worked with Kristen Nance, she provided excellent service and was very responsive, even saved us money on our policies.

This guy goes above and beyond. He actually brought us coffee during the snow storm when our power…read morewent out. He and his team are incredible.

I have dealt with virtually every name-brand home and auto insurance company you can name. I…read moredecided I wanted to work with someone who had an idea who you were when you called. I found Matt Lohoefer's agency on Yelp. I have almost exclusively worked with Tasha and she is incredible. She is very efficient and has taken care of a variety of unusual requests by me without hesitation. I am enjoying the personal service and look forward to a long working relationship!!

I absolutely love having Matt Lohoefer's team on my side. Recently was hit by a company work truck…read moreand the driver was less than willing to admit he was the cause of the accident. Matt's team got work and everything was taken care of. Absolutely everything, including an upgrade on my rent car!

I had Farm Bureau Insurance in the state of Texas for far too long.. 9 years…read more They charge way too much for insurance and they have "Membership fees" on top of that. A total RIP off. When I changed insurance company's, I had just payed...which I should have gotten back my $131.00 back..but of course they said..even though I wasn't with their company any longer, the fees were nonrefundable. Ridiculous. No company should be able to RIP people off. Find insurance somewhere else.. Farm Bureau is an absolute rip off.

I've been with this office for several years now. Honestly I haven't found a better rate out there…read morefor my four cars and renter's policy. Sometimes it is difficult to get a return phone call, but emails to the agent work well. In the end, they haven't let me down. Having worked in the insurance industry and dealt w brick and mortar offices, I can say that Angela's is one of the better ones.

Great agency to do buisiness with. Cara Boone is probably the best agent I have dealt with in my…read more55+ years of dealing with agents: pleasant, informative, accurate with information, follows up when she says she will do so. Well done Cara.

Cara Boone was amazing!!! She help me switch my auto and home. she was knowledgeable and patient…read moreshe was an absolute pleasure to work with.

We are Winter Texans morphing into Converted Texans. We have been with Farmers for years and have…read morealways been happy with their service and rates. So when we needed insurance we went to what has served us best. When I called Jessenia to get an appointment, she said "come on down right now". As soon as we walked in we knew we were at the right place. She was extremely helpful and provided the quality of service we have always received from Farmers. She definitely deserves all the rewards proudly displayed in her office. Thank you Jessenia. Just a quick update to reaffirm the most excellent service We continue to receive from Jessenia.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Plano, TX area, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

WOW, I mean really, wow…read more Not often does an insurance company give me a positive experience, let alone a positive experience that was great enough to write a yelp review. This officewas super helpful when I moved to Dallas from Illinois. I was a little annoyed that I had to switch my policy with the other company to Texas, so I shopped around. While I was shopping places, no one made me feel as comfortable as this office. They made switching so easy! They even texted me all the details which was a selling point for me to work with them. I'm super busy, and work a lot so any professional that can text me is a winner! I handled ALL my business with the office via text, which made it easier to handle my insurance! I love their office, and will continue to be a loyal customer! I highly recommend their office!

I switched here after dealing with another insurance agency where the staff was really unreliable…read more I love this office for several reasons. When I call, it always seems like they have my file in front of them immediately, so they are able to handle whatever I need right away, totally painless. I really felt like I could ask anything, that there were truly no stupid questions. Plus, I always thought of State Farm as being more expensive, but (at least for my renter's policy), the same coverage was quite a bit cheaper than the cheapest policy I that I had elsewhere. I would definitely recommend Matt and his team.